Apparatus and method for evaluating the performance of a business

• US 20030115094A1
• Filed: 12/18/2001
• Published: 06/19/2003
• Est. Priority Date: 12/18/2001
• Status: Abandoned Application

• Current Assignee: Chad H. Scott, Dave S. Purdy, Geoffrey C. Ammerman
• Original Assignee: Chad H. Scott, Dave S. Purdy, Geoffrey C. Ammerman
• Inventors: Ammerman, Geoffrey C., Purdy, Dave S., Scott, Chad H.
• Application Number:
  US10/026,153
• Publication Number:
  US 20030115094A1
• Time in Patent Office: Days
• US Class Current: 705/11
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

An apparatus and methods for evaluating the performance of a company that provides a plurality of pre-selected responses to each query that are objectively answerable based on observed behaviors of the employee is disclosed. The apparatus includes an input device, a data storage device, a processor and an output device. Further, the apparatus and methods may analyze the evaluation data.

Claims

1. An apparatus for evaluating a business, comprising:

an interface to present a plurality of inquiries regarding the performance of an employee of the business and to receive a pre-selected behavior based response for each of the plurality of inquiries, with the behavior based response selected from a plurality of a behavior based responses provided with each of the plurality of inquiries and with each of the behavior based responses to each of the plurality of inquiries being assigned a value;

a data storage medium coupled to the interface to receive and store the value for each of the behavior based responses; and

a processor coupled to the data storage medium to retrieve the values and to transform the values into at least one measure of performance

an output coupled to the processor to provide the at least one measure of performance in one of human readable form and machine readable form.

2. An apparatus, as in claim 1, wherein the at least one measure of performance is individual employee performance, a departmental performance average, a division performance average, a company performance average, an identification of training need, an indicator of training effectiveness, an action plan for the employee, an action plan for the department, an action plan for the division, an action plan for the company, a comparison of current performance with past action plans, a comparison of aggregated data over time for the employee, a comparison of aggregated data over time for the department, a comparison of aggregated data over time for the division, or a comparison of aggregated data over time for the company.

3. A computer readable medium storing a computer program for evaluating a business, the program comprising the steps of:

presenting a plurality of inquiries regarding the performance of an employee of the business;

providing a plurality of behavior based responses to each of the plurality of inquiries;

assigning a value to each of the plurality of behavioral based responses, the value indicating the desirability to the company of the response;

storing the values; and

transforming the values into at least one measure of performance.

4. A computer readable medium, as in claim 4, wherein the at least one measure of performance is individual employee performance, a departmental performance average, a division performance average, a company performance average, an identification of training need, an indicator of training effectiveness, an action plan for the employee, an action plan for the department, an action plan for the division, an action plan for the company, a comparison of current performance with past action plans, a comparison of aggregated data over time for the employee, a comparison of aggregated data over time for the department, a comparison of aggregated data over time for the division, or a comparison of aggregated data over time for the company.

5. A method for evaluating a business, comprising:

providing a plurality of inquiries that evaluate an employees performance;

providing a plurality of behavior based responses to each of the plurality of inquiries, the plurality of behavior based responses indicating an objectively measurable behavior threshold;

assigning a value to each of the plurality of behavioral based responses, the value indicating the desirability;

storing the values; and

transforming the values into at least one measure of performance.

6. A method, as in claim 5, wherein the at least one measure of performance is individual employee performance, a departmental performance average, a division performance average, a company performance average, an identification of training need, an indicator of training effectiveness, an action plan for the employee, an action plan for the department, an action plan for the division, an action plan for the company, a comparison of current performance with past action plans, a comparison of aggregated data over time for the employee, a comparison of aggregated data over time for the department, a comparison of aggregated data over time for the division, or a comparison of aggregated data over time for the company.