Technique for effective management of information and communications using a mobile device
First Claim
1. A method for providing an information service to a user comprising:
- receiving from the user a request through a first medium;
searching a database for information responsive to the request;
organizing the information at a data location; and
allowing access by the user to the data location to obtain therefrom at least part of the information through a second medium.
1 Assignment
0 Petitions
Accused Products
Abstract
A user of a mobile device, e.g., a WAP enabled wireless telephone, may call an information service for assistance, e.g., requesting desired telephone numbers, event schedules, movie listings, restaurant recommendations, etc. In accordance with the invention, the requested information is organized and maintained for the user in a data location, e.g., a WAP site, which can be accessed by the user using the mobile device at the user'"'"'s convenience. For example, after accessing the previously requested listings on the WAP site, the user may utilize the mobile device to initiate calls to selected telephone numbers, make reservation for selected events, or obtain directions to selected venues in such listings. In accordance with an aspect of the invention, when a call is connected through the information service, the user is afforded a first set of options displayed on the mobile device for selection after the call is successfully completed. Otherwise, if the call cannot be successfully completed, the user is afforded a second set of displayed options to obtain further assistance from the information service.
99 Citations
85 Claims
-
1. A method for providing an information service to a user comprising:
-
receiving from the user a request through a first medium;
searching a database for information responsive to the request;
organizing the information at a data location; and
allowing access by the user to the data location to obtain therefrom at least part of the information through a second medium. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
-
-
14. A method for providing a service to a user of a communications device, comprising:
-
receiving a request through a first medium afforded by the communications device;
obtaining information responsive to the request;
providing the user with access to the information;
receiving a message generated by the communications device based on at least part of the information, the message being received through a second medium afforded by the communications device; and
providing the service based on content of the received message. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
-
-
25. A method for providing a service to a user of a communications device, comprising:
-
receiving a request from the communications device;
searching a database for information responsive to the request, the information including a desired telephone number;
connecting the communications device to a station associated with the desired telephone number through a voice connection;
identifying a status condition of the voice connection; and
providing data through a data connection to the communications device in response to the status condition. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33)
-
-
34. A method for use in a communications apparatus capable of communications in a plurality of media, the method comprising:
-
transmitting a request through a first medium;
accessing information responsive to the request through a second medium;
generating a message based on at least part of the information; and
transmitting the message to a system which provides a service based on content of the message. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41)
-
-
42. A system for providing an information service to a user comprising:
-
an interface for receiving from the user a request through a first medium;
a device for searching a database for information responsive to the request; and
a server for organizing the information at a data location, thereby allowing access by the user to the data location to obtain therefrom at least part of the information through a second medium. - View Dependent Claims (43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54)
-
-
55. A system for providing a service to a user of a communications apparatus, comprising:
-
an interface for receiving a request through a first medium afforded by the communications device;
a device for obtaining information responsive to the request, the user being provided with access to the information; and
a server for receiving a message generated by the communications apparatus based on at least part of the information, the message being received through a second medium afforded by the communications apparatus, the service being provided based on content of the received message. - View Dependent Claims (56, 57, 58, 59, 60, 61, 62, 63, 64, 65)
-
-
66. A system for providing a service to a user of a communications apparatus, comprising:
-
an interface for receiving a request from the communications device;
a device for searching a database for information responsive to the request, the information including a desired telephone number;
a switch for connecting the communications device to a station associated with the desired telephone number through a voice connection;
a processor for identifying a status condition of the voice connection; and
a server for providing data through a data connection to the communications device in response to the status condition. - View Dependent Claims (67, 68, 69, 70, 71, 72, 73, 74)
-
-
75. Apparatus capable of communications in a plurality of media, the apparatus comprising:
-
a first interface for transmitting a request through a first medium;
a second interface for accessing information responsive to the request through a second medium;
a processor for generating a message based on at least part of the information; and
a transmitter for transmitting the message to a system which provides a service based on content of the message. - View Dependent Claims (76, 77, 78, 79, 80, 81, 82, 83, 84, 85)
-
Specification