System and method for analyzing system visitor activities
First Claim
1. A method of task analysis of a system, the system having states, interaction with the system being organized into sessions, sessions corresponding to paths taken through the states of the system, the method comprising:
- (a) defining a task as one or more states of the system;
(b) identifying from the interaction with the system the occurrence of the states and the paths taken through the states during the sessions; and
(c) presenting a task statistic regarding the occurrence of the states and the occurrence of the task in the interactions with the system.
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Abstract
A method of analysis of the performance of defined visitor tasks at a host'"'"'s web site. Tasks are defined a sequence of web pages with which the host wishes the visitor to view or interact. The method allows a given task to be provided, compares the desired task to current visitor behavior to determine frequency, manner and completion of the task and analyzes the task-related information for anomalies and trends in the completion, or lack thereof, of the desired tasks.
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Citations
46 Claims
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1. A method of task analysis of a system, the system having states, interaction with the system being organized into sessions, sessions corresponding to paths taken through the states of the system, the method comprising:
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(a) defining a task as one or more states of the system;
(b) identifying from the interaction with the system the occurrence of the states and the paths taken through the states during the sessions; and
(c) presenting a task statistic regarding the occurrence of the states and the occurrence of the task in the interactions with the system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A method of task analysis of visitor interactions with a web site, the web site including web pages and links between the pages, visitor interactions with the web site being organized into sessions, sessions corresponding to paths taken through the web site, the method comprising:
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(a) defining a task as one or more task steps, a task step being a visitor interaction to one or more web pages in the web site;
(b) identifying from the interactions with the web site the occurrence of the task steps and the paths taken through the task steps during the sessions; and
(c) presenting a task statistic regarding the occurrence of the task steps in the interactions with the web site. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46)
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Specification