Business transaction monitoring system and method

• US 20030115334A1
• Filed: 11/04/2002
• Published: 06/19/2003
• Est. Priority Date: 11/05/2001
• Status: Abandoned Application

• Current Assignee: Indura
• Original Assignee: Indura
• Inventors: Watry, Michael O., Bhat, Sunil, Kosbab, Bruce
• Application Number:
  US10/287,439
• Publication Number:
  US 20030115334A1
• Time in Patent Office: Days
• US Class Current: 709/227
• CPC Class Codes: G06Q 30/018 Certifying business or products
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A business transaction monitoring system has a agent monitoring a first low level protocol. A collector receives a low level protocol information from the data agent. A business transaction monitor server is coupled to the network and receives a plurality of business function transaction information from the collector.

Claims

1. A business transaction monitoring system, comprising:

a business transaction monitoring sever coupled to a network; and

a collector coupled to the network, collecting a business function information and transmitting it to the business transaction monitoring sever.

2. The business transaction monitoring system of claim 1, wherein the collector receives a low level protocol information from a data agent.

3. The business transaction monitoring system of claim 2, wherein the collector has a business function monitor that converts the low level protocol information into a business function transaction information.

4. The business transaction monitoring system of claim 3, wherein the collector transmits the business function transaction information to the business transaction monitoring sever.

5. The business transaction monitoring system of claim 1, wherein the collector has a user monitoring component.

6. The business transaction monitoring system of claim 1, wherein the business transaction monitoring sever has a data aggregation component and a time correlation component.

7. The business transaction monitoring system of claim 1, further including a plurality of data agents each monitoring a low level protocol stream and passing low level protocol information to the pair of collectors.

8. A method of monitoring business transactions, comprising the steps of:

a) monitoring a low level protocol stream on a network by a data agent;

b) determining if the low level protocol stream contains a business function transaction; and

c) when the low level protocol stream contains the business function transaction, transmitting a business function transaction information to a business transaction monitoring sever.

9. The method of monitoring business transactions of claim 8, wherein step (b) further includes the steps of:

b1) determining if the low level protocol stream contains a user session;

b2) when the low level protocol stream contains the user session, transmitting a user session information to the business transaction monitoring server.

10. The method of monitoring business transactions of claim 8, wherein step (b) further includes the step of:

b1) defining a begin module of the business transaction function.

11. The method of monitoring business transactions of claim 10, further including the step of defining a token associated with the begin module.

12. The method of monitoring business transactions of claim 10, further including the step of defining a protocol associated with the begin module.

13. The method of monitoring business transactions of claim 8, further including the step of:

d) aggregating the business function transaction information.

14. A business transaction monitoring system, comprising:

a agent monitoring a first low level protocol;

a collector receives a low level protocol information from the data agent; and

a business transaction monitor server coupled to the network and receiving a plurality of business function transaction information from the collector.

15. The business transaction monitoring system of claim 14, wherein the collector includes a data interface component and a data analysis component.

16. The business transaction monitoring system of claim 15, wherein the data analysis component has a business function transaction monitor component and a user monitor component.

17. The business transaction monitoring system of claim 16, wherein the business function transaction monitor component has a begin module and an end module.

18. The business transaction monitoring system of claim 17, wherein the end module has a token and a protocol definition.

19. The business transaction monitoring system of claim 14, wherein the business transaction monitor server has a data aggregation component and a time correlation component.

20. The business transaction monitoring system of claim 19, wherein the time correlation component tracks a time to complete a group of business function transactions.