Rental equipment business system and method

• US 20030120509A1
• Filed: 12/20/2002
• Published: 06/26/2003
• Est. Priority Date: 12/21/2001
• Status: Abandoned Application

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Roethler, Edward, Feser, John M., Bruch, Michael, Conrad, Bruce, Janda, Steven
• Application Number:
  US10/324,132
• Publication Number:
  US 20030120509A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0645 Rental transactions; Leasing transactions
• CPC Class Codes: G07F 17/0042 for hiring of objects

Abstract

A method and system are provided for processing rental transactions in an equipment rental business. Status information associated with the one or more pieces of equipment is automatically received. Based on this status information, a work function is planned for each piece of equipment, including one or more action items. A comparison is automatically made of the status information with a contract associated with the one or more pieces of equipment. Digital imaging and analysis may be used during this process to assess physical damage to the equipment. The method may be performed on-site at the rental business location or at a remote location.

Claims

1. A method of processing a rental transaction with a customer upon return of one or more pieces of equipment in an equipment rental business, the method comprising:

receiving status information associated with the one or more pieces of equipment in an automated manner;

planning a work function for one or more of the pieces of equipment, the work function including one or more action items based on the status information, wherein the planned work function is prioritized based on the status information; and

comparing the status information with a contract associated with the customer and the one or more pieces of equipment in an automated manner.

2. The method of claim 1, wherein the step of receiving status information includes:

obtaining status information using a radio frequency identification (RFID) sensor, wherein RFID tags are associated with one or more systems in each piece of equipment.

3. The method of claim 1, wherein the status information includes one or more of the following:

identification information, usage information, and maintenance information.

4. The method of claim 3, wherein the usage information includes one or more of the following:

hours of usage, mileage, and fuel usage.

5. The method of claim 1, wherein the step of planning a work function for each piece of equipment includes:

alerting an employee of the equipment rental business to process the one or more pieces of equipment.

6. The method of claim 1, wherein the step of planning a work function for each piece of equipment includes:

providing a checklist of action items to an employee of the equipment rental business for each of the one or more pieces of equipment.

7. The method of claim 1, wherein the one or more action items includes:

refueling the one or more pieces of equipment; and

recording information about an amount of fuel used in refueling.

8. The method of claim 1, wherein the one or more action items includes:

automatically retrieving an inspection checklist for the one or more pieces of equipment; and

inspecting the one or more pieces of equipment based on the inspection checklist.

9. The method of claim 1, wherein the one or more action items includes:

determining whether physical damage is present on the one or more pieces of equipment.

10. The method of claim 9, further including:

digitally photographing the determined physical damage.

11. The method of claim 10, further including:

attaching the digital photograph to an invoice associated with the transaction.

12. The method of claim 10, further including:

retrieving stored digital images of the one or more pieces of equipment; and

comparing the digital photograph to the stored digital images to determine an amount of physical damage.

13. The method of claim 12, further including:

determining repairs to be performed, based on amount of physical damage.

14. The method of claim 13, further including:

scheduling determined repairs.

15. The method of claim 10, wherein the digital photograph is electronically communicated to the rental business location.

16. The method of claim 9, further including:

obtaining a signature from a customer acknowledging the physical damage.

17. The method of claim 1, wherein the step of planning a work function for each piece of equipment includes:

determining, based on the status information, if preventative maintenance is required; and

scheduling the determined preventative maintenance.

18. The method of claim 1, wherein the step of comparing the status information with a contract includes:

comparing an identification of each of the one or more pieces of equipment with rented equipment listed in the contract.

19. A method of managing workflow in an equipment rental business, the method comprising:

receiving status information associated with a piece of equipment in an automated manner; and

planning a work function for the piece of equipment including one or more action items based on the status information, wherein the action items are prioritized based on the status information.

20. The method of claim 19, wherein priority is further based on one or more of the following:

damage to a piece of equipment, extent of required service, units of available equipment, units of equipment scheduled to be rented, past rental utilization, time for delivery of equipment, dollar value of rental, and preventative maintenance scheduled.

21. A method of using a digital camera to monitor damage in an equipment rental business, the method comprising:

photographing damage to a piece of equipment; and

assessing damage to the piece of equipment based on the photograph.

22. The method of claim 21, wherein the step of assessing damage includes:

attaching the photograph to an invoice associated with rental of the piece of equipment.

23. The method of claim 21, wherein the step of assessing damage includes:

comparing the photograph to previously stored photographs to determine an amount of damage.

24. The method of claim 21, further including:

determining repairs to be performed, based on amount of physical damage.

25. The method of claim 21, further including:

scheduling determined repairs.

26. The method of claim 21, wherein the step of assessing damage includes:

storing the photograph for reference purposes.

27. A method of managing a relationship with a customer in an equipment rental business, the method comprising:

receiving status information associated with the one or more pieces of equipment in an automated manner;

comparing the status information with a contract associated with the customer and the one or more pieces of equipment; and

notifying at least one of the customer and a service representative of results of the comparison.

28. A method of processing a rental transaction with a customer upon pick-up of one or more pieces of rental equipment at a location remote from an equipment rental business, the method comprising:

receiving status information associated with the one or more pieces of equipment at the location remote from the equipment rental business in an automated manner; and

comparing the status information with a contract associated with the customer and the one or more pieces of equipment in an automated manner.

29. The method of claim 29, further including:

closing the transaction with the customer at the location remote from the equipment rental business based on the comparison.

30. The method of claim 29, further including:

electronically communicating the status information to the equipment rental business.

31. The method of claim 29, further including:

storing the status information;

downloading the stored status information at the equipment rental business.

32. The method of claim 29, further including:

determining, at a location remote from an equipment rental business, whether physical damage is present on the one or more pieces of equipment.

33. The method of claim 32, further including:

digitally photographing, at a location remote from an equipment rental business, the determined physical damage.

34. The method of claim 33, further including:

attaching the digital photograph to an invoice associated with the transaction.

35. The method of claim 33, further including:

retrieving stored digital images of the one or more pieces of equipment; and

comparing the digital photograph to the stored digital images to determine an amount of physical damage.

36. The method of claim 33, wherein the digital photograph is electronically communicated to the rental business location.

37. A method of processing a rental transaction with a customer for delivery of one or more pieces of rental equipment at a location remote from an equipment rental business, the method comprising:

obtaining an invoice associated with the rental transaction;

confirming that the one or more pieces of rental equipment are present on one or more delivery vehicles in an automated manner;

delivering the one or more pieces of rental equipment to the customer; and

receiving acknowledgement of receipt of the one or more pieces of rental equipment from the customer.

38. A method of processing a rental transaction with a customer upon request for a work tool associated with a piece of equipment in an equipment rental business, the method comprising:

obtaining information about the work tool in an automated manner;

determining a configuration of the piece of equipment associated with the work tool; and

configuring the piece of equipment, if necessary, based on the determined configuration.

39. The method of claim 38, wherein the step of determining a configuration of the piece of equipment includes:

querying an electronic control module (ECM) associated with the piece of equipment.

40. The method of claim 38, wherein the step of determining a configuration of the piece of equipment includes:

determining a software configuration associated with the piece of equipment.

41. The method of claim 40, wherein the step of configuring the piece of equipment includes:

providing a required software configuration to the piece of equipment.

42. The method of claim 41, wherein the required software configuration is provided via wireless transmission.

43. The method of claim 41, wherein the required software configuration is provided via electronic service tool.

44. The method of claim 38, wherein the step of determining a configuration of the piece of equipment associated with the work tool is performed at a location remote from the equipment rental business.

45. The method of claim 38, wherein the step of obtaining information about the work tool in an automated manner is performed by the piece of equipment.

46. The method of claim 38, wherein the step of obtaining information about the work tool in an automated manner includes:

determining an identification of the work tool.

47. A method of processing a rental transaction with a customer, comprising the steps of:

establishing transport data associated with one or more pieces of equipment;

receiving status information associated with the one or more pieces of equipment, the status information including a location of the one or more pieces of equipment; and

planning a work function associated with the one or more pieces of equipment based on the established transport data and the received status information.

48. The method of claim 47, wherein the established transport data includes at least one of:

transport vehicle, collocatable pieces of equipment, delivery route, estimated drop off time, and estimated pick up time.

49. A method of processing a rental transaction with a customer, comprising the steps of:

receiving status information associated with the one or more pieces of equipment;

planning a work function in response to said status information; and

performing an inventory management action in response to the work function.

50. The method of claim 49, wherein the step of planning a work function includes determining a maintenance action to be performed, and wherein the step of performing an inventory management step includes:

identifying one or more supplies required for performing the maintenance action; and

determining an inventory level of the identified supplies.

51. The method of claim 50, further including:

updating the inventory level of the identified supplies following the performance of the maintenance action.

52. The method of claim 51, further including:

establishing a reorder action when the updated inventory level of the identified supplies falls below a threshold value.