Systems and methods for facilitating responses to credit requests

• US 20030120591A1
• Filed: 12/21/2001
• Published: 06/26/2003
• Est. Priority Date: 12/21/2001
• Status: Abandoned Application

• Current Assignee: General Electric Capital Corporation (General Electric Company)
• Original Assignee: General Electric Capital Corporation (General Electric Company)
• Inventors: Huber, Ken, Siani, Diane Hill, Birkhead, Mark
• Application Number:
  US10/026,101
• Publication Number:
  US 20030120591A1
• Time in Patent Office: Days
• US Class Current: 705/39
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems and methods are disclosed to facilitate responses to credit requests. According to one embodiment, information associated with a credit request is received from a customer. For example, information may be received from a customer via a customer service representative located at a telephone call center. Income information associated with the customer is then estimated. For example, a credit rating service may estimate the customer'"'"'s income based on an existing mortgage loan. The estimated income is then used to provide the customer with a response to his or her request in substantially real time. For example, the customer service representative may provide the response to the customer via the telephone call.

Claims

1. A method of facilitating responses to credit requests, comprising:

receiving via a customer service representative information associated with a customer'"'"'s credit request;

estimating income information associated with the customer; and

arranging for the customer to receive a response to the credit request in substantially real time.

2. The method of claim 1, wherein the credit request is a credit limit increase request.

3. The method of claim 1, wherein said receiving and arranging are associated with a telephone call between the customer and the customer service representative.

4. The method of claim 1, wherein the response to the credit request is at least one of:

(i) an approval, (ii) a denial, (iii) a counter-offer, and (iv) a referral.

5. The method of claim 1, wherein said estimating comprises:

determining mortgage information associated with the customer; and

estimating the income information based on the mortgage information.

6. The method of claim 5, wherein the customer information includes a stated income level and further comprising:

verifying the stated income level based on the estimated income information.

7. The method of claim 1, wherein said receiving is performed by a credit rating service device and comprises:

receiving the information from a customer service representative device.

8. The method of claim 1, further comprising:

determining the response to the credit request.

9. The method of claim 8, wherein said determining is performed via at least one of:

(i) a knock-out criteria, (ii) a strategy path, and (iii) a credit grade.

10. The method of claim 8, wherein said determining is based on at least one of:

(i) a debt to income ratio, (ii) a calculated disposable income, (iii) a maximum percentage, (iv) a maximum amount, (v) a pad amount, and (vi) a rounding amount.

11. The method of claim 8, wherein the received information includes at least one of:

(i) a customer name, (ii) a customer identifier, (iii) a credit card account number, (iv) a requested credit limit, (v) a stated income level, (vi) a Social Security number, (vii) a product identifier, and (viii) a purpose identifier.

12. The method of claim 8, wherein said determining is performed by a credit rating service device and is based on at least one of:

(i) a customer name, (ii) a customer identifier, (iii) a credit card account number, (iv) a current credit limit, (v) a requested credit limit, (vi) a stated income level, (vii) a Social Security number, (viii) a product identifier, (ix) a purpose identifier, (x) an account open date, (xi) an account balance, (xii) an account source, (xiii) an indication of home ownership, (xiv) a last billing date, (xv) a delinquency status, (xvi) a delinquency profile, (xvii) information associated with a prior credit limit increase request, (xviii) information associated with a prior payment, (xix) a performance score, and (xx) a non-prime score.

13. The method of claim 8, wherein said determining is performed by a credit rating service device and is based on at least one of:

(i) trade information, (ii) inquiry information, (iii) bankruptcy information, (iv) lien information, (v) collection information, (vi) an indication that the customer is deceased, and (vii) debt information.

14. The method of claim 1, wherein said arranging comprises:

automatically transmitting a response from a credit rating service device to a customer service representative device.

15. The method of claim 14, wherein the response is transmitted via a communication network.

16. The method of claim 15, wherein the information associated with the customer'"'"'s credit request is received via the communication network.

17. The method of claim 15, wherein the customer service representative device comprises a personal computer, the credit rating service device comprises a server, and the communication network comprises at least one of:

(i) an Internet protocol network, (ii) the Internet, (iii) a public network, (iv) a proprietary network, and (v) a wireless network.

18. An apparatus, comprising:

a processor; and

a storage device in communication with said processor and storing instructions adapted to be executed by said processor to;

receive via a customer service representative information associated with a customer'"'"'s credit request,

estimate income information associated with the customer, and

arrange for the customer to receive a response to the credit request in substantially real time.

19. The apparatus of claim 18, wherein said storage device further stores at least one of:

(i) a customer database, and (ii) a credit request database.

20. The apparatus of claim 18, further comprising:

a communication device coupled to said processor and adapted to communicate with at least one of;

(i) a customer device, (ii) a customer service representative device, (iii) a customer rating service device, and (iv) a credit request device.

21. A medium storing instructions adapted to be executed by a processor to perform a method of facilitating responses to credit requests, said method comprising:

receiving via a customer service representative information associated with a customer'"'"'s credit request;

estimating income information associated with the customer; and

arranging for the customer to receive a response to the credit request in substantially real time.

22. A computer-implemented method of facilitating responses to requests for increased credit limits, comprising:

receiving information associated with a request for an increased credit limit via a telephone call between a customer and a customer service representative;

automatically transmitting credit request information from a customer service representative device to a credit rating service device via a communication network;

receiving a response from the credit rating service device, the response being based on an estimated income determined in accordance with mortgage information associated with the customer; and

providing the response to the customer in substantially real time via the telephone call.

23. A method of facilitating responses to credit requests, comprising:

receiving information associated with a customer'"'"'s credit request;

automatically generating a response to the credit request; and

if the automatically generated response to the credit request is not an approval, determining if the response to the credit request will be a referral.

24. A method of facilitating responses to credit requests, comprising:

receiving from a customer information associated with a credit request;

locally determining if a response to the credit request is a denial; and

if it is not determined that the response is a denial;

automatically transmitting information to a credit rating service device, and

receiving a response to the credit request based on credit rating information; and

providing the response to the customer in substantially real time.