System and method for responding to a communication message with a canned reply
First Claim
1. A method for a data network system for responding to a communication message with a canned reply by a target user of a target device, the method comprising the steps of:
- receiving a communication message from an originating device;
retrieving configuration data of the target device;
determining whether the target device is available for interactive communication with the originating device based on the configuration data;
routing the communication message to the target device if the target device is available for interactive communication with the originating device; and
sending the canned reply to the originating device if the target device is unavailable for interactive communication with the originating device.
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Accused Products
Abstract
The present invention is a data network system (110) and method for responding to a communication message with a canned reply by a target user of a target client device (one of 102-108). The data network system comprises a messaging server (112) and a messaging proxy (120) coupled to the messaging server. Initially, the target client device or, more particularly, the target user, configures one or more canned replies for the system. The messaging proxy then receives (204, 304, 404) a communication message from an originating client device (another one of 102-108) and retrieves (206, 306, 406) configuration data of the target client device. Next, the messaging proxy determines (208, 308, 408) whether the target client device is available for interactive communication with the originating client device based on the configuration data. If the target client device is available for interactive communication with the originating client device, then the messaging proxy routes (210, 310, 410) the communication message to the target client device. Otherwise, if the target client device is not available for interactive communication with the originating client device, then the system withholds (230, 330, 430) the communication message from the target client device and sends (230, 330, 430) the canned reply to the originating client device.
87 Citations
20 Claims
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1. A method for a data network system for responding to a communication message with a canned reply by a target user of a target device, the method comprising the steps of:
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receiving a communication message from an originating device;
retrieving configuration data of the target device;
determining whether the target device is available for interactive communication with the originating device based on the configuration data;
routing the communication message to the target device if the target device is available for interactive communication with the originating device; and
sending the canned reply to the originating device if the target device is unavailable for interactive communication with the originating device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A data network system for responding to a communication message with a canned reply by a target user of a target device, the data network system comprising:
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a messaging server for communicating with a plurality of client devices, the messaging server being effective to route the communication message from an originating device to the target device; and
a messaging proxy coupled to the messaging server, the messaging proxy being effective to direct the messaging server to route the communication message to the target device if the target device is available for interactive communication with the originating device and to send the canned reply to the originating device if the target device is unavailable for interactive communication with the originating device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification