Conversation method, device, program and computer-readable recording medium on which conversation program is recorded

• US 20030126089A1
• Filed: 04/18/2002
• Published: 07/03/2003
• Est. Priority Date: 12/28/2001
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kitagawa, Eiji, Murakami, Koichi, Miyata, Ryosuke, Fukuoka, Toshiyuki
• Application Number:
  US10/124,374
• Publication Number:
  US 20030126089A1
• Time in Patent Office: Days
• US Class Current: 705/54
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/04 Inference or reasoning models

Abstract

a) Predicting, by conversation information, context patterns that can possibly occur in future, evaluating the predicted context patterns according to the rating criteria, b) selecting a system message which is to be output next among a highly evaluated context pattern, and outputting the system message, c) selecting at least one user message that is among the user messages correspond to the system message and that is included in the conversation information, and outputing the user message, d) accepting selection of any one of the user message, e) deciding the next position of a marker that shows current topic according to the selected user message, f) repeating the step a) to e).

Claims

1. A conversation method for conducting conversations between a computer and a user who operates the computer, the conversation method including:

a topic net storing step of storing a topic net linking a plurality of topics;

a conversation information storing step of storing conversation information including at least one system message that is a message from the computer, at least one user message that is a message from the user and that corresponds to the system message, and a correspondence between a position in the topic net and the system message and/or the user message;

a messaging step including

a sub-step of creating potential context patterns based upon a position in the topic net of a first marker indicating a current topic in the conversation,

a sub-step of selecting at least one context pattern from the created context patterns, and

a sub-step of selecting a system message based upon the selected context pattern and outputting it;

an option outputting step including

a sub-step of selecting at least one user message based upon the position in the topic net correspondent to the selected system message, and

a sub-step of outputting the selected user message,

a selection accepting step of accepting selection of any one of the selected user messages;

a decision making step of deciding the first marker'"'"'s next position in the topic net; and

an iterating step of iterating said messaging step, said option outputting step, said selection step and said decision making step.

2. The conversation method set forth by claim 1, wherein the topic net has a tree-like structure in which a link connects two nodes and thereby defines one as on the upstream end and the other as on the downstream end.

3. The conversation method set forth by claim 1, further including:

a marker creating step of creating a second marker at any position in the topic net, wherein the second marker is independent of the first marker;

an conversation executing step of executing at least two conversational exchanges on each of the first marker and the second marker, by executing said messaging step, said option outputting step, said selection accepting step, said decision making step, and said repeating step.

4. The conversation method set forth by claim 3, wherein said marker creating step creates the second marker in case two context patterns are selected among the context patterns created in said messaging step, assigns the first marker to one of the context pattern, and assigns the second marker to the other of the context patterns.

5. The conversation method set forth by claim 3, further including a merging step of merging the first marker and the second marker into one marker and merging two conversational exchanges into one conversational exchange if both the markers move to the same position in the topic net.

6. The conversation method set forth by claim 1, further including:

a topic selecting step of accepting selection of at least one topic from the user;

a creating step of creating at least one marker according to the number of topics selected in said topic selecting step;

an executing-conversational exchanges step of executing, for each of the markers created, said messaging step, said option outputting step, said selection accepting step, said decision making step, and said repeating step.

7. The conversation method set forth by claim 1, wherein the conversation information further includes at least one message type indicating a system-message category or a user message category, wherein:

said messaging step creates the context patterns based upon the message types; and

said option outputting step outputs a user message whose message type matches the system message'"'"'s message type, the user message among user messages corresponding to the system message.

8. The conversation method set forth by claim 1, further including a criteria storing step of storing rating criteria for evaluating the context patterns;

wherein

said messaging step evaluates created context patterns according to the rating criteria and selects at least one context pattern based upon the evaluation results.

9. The conversation method set forth by claim 1, wherein said messaging step creates context patterns that comprise system messages and user messages;

wherein the total number of system messages and user messages is n (n≧

2, an integer).

10. A conversation device utilized for a computer and performing conversation between the computer and a user who operates it, the conversation device comprises:

a topic net storing means for storing a topic net linking a plurality of topics;

a conversation information storing means for storing conversation information including at least one system message that is a message from the computer, at least one user message that is a message from the user and that corresponds to the system message, and a correspondence between a position in the topic net and the system message and/or the user message;

a messaging means for creating potential context patterns based upon a position in the topic net of a first marker indicating a current topic in the conversation, selecting at least one context pattern from the created context patterns, and selecting a system message based upon the selected context pattern and outputting it

an option outputting means for selecting at least one user message based upon the position in the topic net correspondent to the selected system message, and outputting the selecting user message;

a selection accepting means for accepting selection of any one of the selected user message;

a decision making means for deciding the first marker'"'"'s next position in the topic net;

an iterating means for causing said messaging means, said option outputting means, said selection means and said decision making means to execute their functions repeatedly.

11. A program for making a computer function as:

a topic net storing means for storing a topic net linking a plurality of topics;

a conversation information storing means for storing conversation information including at least one system message that is a message from the computer, at least one user message that is a message from the user and that corresponds to the system message, and a correspondence between a position in the topic net and the system message and/or the user message;

a messaging means for creating potential context patterns based upon a position in the topic net of a first marker indicating a current topic in the conversation, selecting at least one context pattern from the created context patterns, and selecting a system message based upon the selected context pattern and outputting it

an option outputting means for selecting at least one user message based upon the position in the topic net correspondent to the selected system message, and outputting the selecting user message;

a selection accepting means for accepting selection of any one of the selected user message;

a decision making means for deciding the first marker'"'"'s next position in the topic net;

an iterating means for causing said messaging means, said option outputting means, said selection means and said decision making means to execute their functions repeatedly.

12. A computer-readable recording medium on which is recorded a conversation program executing conversation between a computer and a user who operates it, the conversation program executes:

a topic net storing step of storing a topic net linking a plurality of topics;

a conversation information storing step of storing conversation information including at least one system message that is a message from the computer, at least one user message that is a message from the user and that corresponds to the system message, and a correspondence between a position in the topic net and the system message and/or the user message;

a messaging step including

a sub-step of creating potential context patterns based upon a position in the topic net of a first marker indicating a current topic in the conversation,

a sub-step of selecting at least one context pattern from the created context patterns, and

a sub-step of selecting a system message based upon the selected context pattern and outputting it;

an option outputting step including

a sub-step of selecting at least one user message based upon the position in the topic net correspondent to the selected system message, and

a sub-step of outputting the selected user message,

a selection accepting step of accepting selection of any one of the selected user messages;

a decision making step of deciding the first marker'"'"'s next position in the topic net; and

an iterating step of iterating said messaging step, said option outputting step, said selection step and said decision making step.