Work order system
First Claim
1. A method for processing maintenance work orders, comprising:
- identifying a maintenance problem;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
assigning said work order to a technician to fix said problem;
entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem.
1 Assignment
0 Petitions
Accused Products
Abstract
A data based work order system for maintaining and analyzing maintenance records, including work orders, technicians assigned, data from the maintenance performed, including the time required to perform the maintenance and any other desired information related to each work order. The system can analyze the data entered to perform various desired functions, such as comparing the time taken to perform a specific type of work order with a standard benchmark time for a comparable work order. The system can electronically interactively interact with the service technician as the work order progresses. The service technician can enter the actions taken into a system database, such as the start time, pauses, parts replaced or ordered, completion or non-completion. The system can provide the technician with an electronic decision hierarchy from an inventoried set of pre-identified work order problem solutions, which the technician can utilize to select solutions to the problems identified by the technician as the maintenance is completed. The data can be analyzed to update, develop or compare benchmarks for a specific type of work order; to provide information specific to the skills of each specific technician and to indicate where training is warranted for specific types of work orders, such as from a comparison with the relevant work order benchmark; the data can be analyzed to spot trends and problems associated with specific types of equipment or specific sites or apartment units; and the database can be utilized to generate reports.
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Citations
114 Claims
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1. A method for processing maintenance work orders, comprising:
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identifying a maintenance problem;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
assigning said work order to a technician to fix said problem;
entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A method for processing maintenance work orders, comprising:
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identifying a plurality of maintenance problems;
generating a work order for each said maintenance problem in a computer, including at least the location of each said problem and the type of each said problem;
assigning each of said work orders to one of a plurality of technicians to fix each of said problems;
entering data from each said technician in said computer relating to said technician completing each said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
collecting said data from each of said work orders and analyzing said collected data with respect to at least one of the characteristics of similar types of problems stored in said computer. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A method for processing maintenance work orders, comprising:
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identifying a maintenance problem;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
assigning said work order to a technician to fix said problem;
providing said technician with an electronic decision option hierarchy as said technician is completing said work order; and
providing a set of a specific number of options electronically as said technician identifies each problem and electronically selects each said option from said hierarchy to aid said technician in selecting the solutions for completing said work order. - View Dependent Claims (36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50)
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51. A method for processing maintenance work orders, comprising:
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identifying a maintenance problem;
communicating said problem to a maintenance office;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
electronically assigning said work order to a technician to fix said problem;
recording said technician work order assignment in said computer;
electronically transmitting and entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem. - View Dependent Claims (52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63)
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64. A method for processing maintenance work orders, comprising:
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identifying a plurality of maintenance problems;
communicating each of said problems to a maintenance office;
generating a work order for each said maintenance problem in a computer, including at least the location of each said problem and the type of each said problem;
electronically assigning each of said work orders to one of a plurality of technicians to fix each of said problems;
recording each of said technician work order assignments in said computer;
electronically transmitting and entering data from each said technician in said computer relating to said technician completing each said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
collecting said data from each of said work orders and analyzing said collected data with respect to at least one of the characteristics of similar types of problems stored in said computer. - View Dependent Claims (65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76)
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77. A method for processing maintenance work orders, comprising:
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identifying a maintenance problem;
communicating said problem to a maintenance office;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
electronically assigning said work order to a technician to fix said problem;
recording said technician work order assignment in said computer;
interactively providing said technician with an electronic decision option hierarchy as said technician is completing said work order;
providing a set of a specific number of options electronically as said technician identifies each problem and electronically selects each said option from said hierarchy to aid said technician in selecting the solutions for completing said work order; and
electronically transmitting and entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order. - View Dependent Claims (78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88)
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89. A method for processing maintenance work orders, comprising:
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a customer identifying a maintenance problem;
said customer communicating said problem to a maintenance office;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
wirelessly transmitting said work order and electronically assigning said work order to a technician to fix said problem;
recording said technician work order assignment in said computer;
electronically transmitting and entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order;
notifying said customer of the completion of said work order; and
comparing said elapsed time entered by said technician for said completed work order to a predetermined standard benchmark for said type of maintenance problem to measure the efficiency of said technician in fixing said problem. - View Dependent Claims (90, 91, 92, 93, 94, 95, 96, 97)
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98. A method for processing maintenance work orders, comprising:
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identifying a plurality of maintenance problems a customer identifying at least one of said plurality of maintenance problems;
said customer communicating said problem to a maintenance office;
generating a work order for each said maintenance problems in a computer, including at least the location of each said problem and the type of each said problem;
wirelessly transmitting each of said work orders and electronically assigning each of said work orders to one of a plurality of technicians to fix each of said problems;
recording each of said technician work order assignments in said computer;
electronically transmitting and entering data from each said technician in said computer relating to said technician completing each said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order;
notifying said customer of the completion of said work order; and
collecting said data from each of said work orders and analyzing said collected data with respect to at least one of the characteristics of similar types of problems stored in said computer. - View Dependent Claims (99, 100, 101, 102, 103, 104, 105, 106)
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107. A method for processing maintenance work orders, comprising:
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a customer identifying a maintenance problem;
said customer communicating said problem to a maintenance office;
generating a work order for said maintenance problem in a computer, including at least the location of said problem and the type of said problem;
wirelessly transmitting said work order and electronically assigning said work order to a technician to fix said problem;
recording said technician work order assignment in said computer;
interactively providing said technician with an electronic decision option hierarchy as said technician is completing said work order;
providing a set of a specific number of options electronically as said technician identifies each problem and electronically selects each said option from said hierarchy to aid said technician in selecting the solutions for completing said work order;
electronically transmitting and entering data from said technician in said computer relating to said technician completing said work order, including at least the action taken to fix said problem and the elapsed time to complete said work order; and
notifying said customer of the completion of said work order. - View Dependent Claims (108, 109, 110, 111, 112, 113, 114)
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Specification