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Method for redirecting a calling phone from an interactive response system to a destination phone

  • US 20030133548A1
  • Filed: 01/17/2002
  • Published: 07/17/2003
  • Est. Priority Date: 01/17/2002
  • Status: Abandoned Application
First Claim
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1. A method for redirecting a calling phone from an interactive response system to a destination phone, the method comprising:

  • receiving a request at the interactive response system from the calling phone;

    determining if the calling phone is capable of processing IP data;

    if the calling phone is capable of processing IP data, sending a text-based menu interface to the calling phone;

    receiving a menu response from the calling phone, the menu response indicating a menu selection associated with a destination phone; and

    redirecting the calling phone to the destination phone.

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