Field technician assistant
First Claim
1. An electronic device configured as a technician assistant for a field technician of a telecommunications network, comprising:
- a processing device;
a memory, coupled to the processing device, that stores applications for execution by the processing device;
a technician assistant application, for loading into the memory and for execution by the processing device, that includes network-specific information combined with generic technical information to assist the technician to identify any of a plurality of network problems and to diagnose and resolve any of the plurality of network problems;
a display, coupled to the processing device and the memory that displays technician assistant selection and result information; and
at least one input device, coupled to the processing device, for selection and control of the technician assistant application.
1 Assignment
0 Petitions
Accused Products
Abstract
An electronic device configured as a technician assistant for a field technician of a broadband telecommunications network. The Tech Assistant includes a processing device, a memory that stores applications for execution by the processing device, a technician assistant application for loading into the memory, a display, and at least one input device. The technician assistant application is executed by the processing device and includes network-specific information combined with generic technical information to assist the technician to identify any of several network problems and to diagnose and resolve any of the network problems. The technician assistant application may further incorporate a design module that assists a field technician with creating a new network or network extension. The input device(s) facilitate selection and control and the display displays technician assistant selection and result information.
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Citations
32 Claims
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1. An electronic device configured as a technician assistant for a field technician of a telecommunications network, comprising:
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a processing device;
a memory, coupled to the processing device, that stores applications for execution by the processing device;
a technician assistant application, for loading into the memory and for execution by the processing device, that includes network-specific information combined with generic technical information to assist the technician to identify any of a plurality of network problems and to diagnose and resolve any of the plurality of network problems;
a display, coupled to the processing device and the memory that displays technician assistant selection and result information; and
at least one input device, coupled to the processing device, for selection and control of the technician assistant application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A technician support application for assisting a technician supporting a broadband telecommunications network system, the technician assistant application for operating on a computer device with a display and at least one input interface, comprising:
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a menu-driven main program that causes display of a main menu and that enables menu-based navigation; and
at least one technician assistant module, interfaced to the main program, that includes network-specific information combined with generic technical information to assist the technician to identify any of a plurality of network problems and to diagnose and resolve any of the plurality of network problems. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. A broadband telecommunication support tool, comprising:
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a menu display module that displays selected pages and information;
an input module that detects input selections and that retrieves and provides selected database information to the menu display module, the menu display and input modules cooperating to provide an interactive menu-driven system;
a diagnostic database that incorporates comprehensive diagnostic information of known technical problems and corresponding solutions;
a test equipment database that incorporates comprehensive setup and operation information of selected test equipment;
a component specification database that incorporates comprehensive specification information of predetermined network components; and
a map database that incorporates display information of at least one comprehensive network map.
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Specification