Management system

• US 20030135593A1
• Filed: 09/26/2001
• Published: 07/17/2003
• Est. Priority Date: 09/26/2001
• Status: Abandoned Application

• Current Assignee: Procuro, Inc.
• Original Assignee: Procuro, Inc.
• Inventors: Guo, Wei, Lee, Bernard
• Application Number:
  US09/962,617
• Publication Number:
  US 20030135593A1
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5012 determining service availability, e.g. which services are available at a certain point in time
• CPC Class Codes: H04L 41/5087 wherein the managed service relates to voice services management of VoIP services H04M7/0081
• CPC Class Codes: H04L 41/5093 wherein the managed service relates to messaging or chat services

Abstract

A management system for managing an installation that engages in transactions via the Internet and that includes at least one server whose operation is controlled by a given operating system and that has first Internet connections, and at least one work station for providing management information to users associated with the installation. The management system includes: a management operating system connected to the server and having a second Internet connection separate from the first Internet connection, the management operating system being composed of components for collecting operating status data from the server of the installation in a platform-independent format; and a management server system having a third Internet connection for communication with the management operating system and composed of components for receiving the collected operating status data, converting that data into a second format and comparing operating status values represented by the data with threshold values.

Claims

1. A management system for managing an installation that engages in transactions with individuals via the Internet, the installation including at least one server whose operation is controlled by a given operating system and which includes first Internet connections, and at least one workstation for providing management information to users associated with the installation, said management system comprising:

a management operating system physically connected to the server of the installation and having a second Internet connection separate from the first Internet connection, said management operating system comprising means for collecting operating status data from the server of the installation; and

a management server system having a third Internet connection for communication with the management operating system and comprising means for receiving the collected operating status data and comparing operating status values represented by the data with threshold values.

3. The system of claim 1 or 2 wherein the given operating system contains at least one tuning script that is activatable to modify a respective operating characteristic of the server, and said management system is configured to modify the operation of said server only by activating the at least one tuning script.

2. A management system for managing an installation that engages in transactions with individuals via the Internet, the installation including at least one server whose operation is controlled by a given operating system and which includes first Internet connections, and at least one workstation for providing management information to users associated with the installation, said management system comprising:

a management operating system operatively associated with the server of the installation and having a second Internet connection separate from the first Internet connection, said management operating system comprising means for collecting operating status data from the server of the installation in a platform-independent format; and

a management server system having a third Internet connection for communication with the management operating system and comprising means for receiving the collected operating status data in the platform-independent format, converting that data into a second format and comparing operating status values represented by the data in the second format with threshold values.

4. A storage medium contain a set of databases including a standard metrics database and at least one summary metrics database and at least one summary metrics database, the standard metrics database containing a plurality of first data elements obtained by directed measurement of an operating parameter of the server at first time intervals and the at least one summary metrics database containing a plurality of second data elements obtained by averaging or summing groups of the first data elements over second time intervals longer than the first time intervals, each second data element being stored only for a given time.

5. A method for displaying information for use in controlling an installation that engages in transactions via the Internet, the installation including at least one server and at least one work station for providing management information to personal associated with the installation, the work station having a monitor that provides a display that includes an icon tray and a main display area, said method comprising:

displaying a management message icon in the icon tray when the installation is operating in a manner such that intervention by operating personal is not indicated;

changing the appearance of the management message icon when intervention by operating personal is indicated.

6. The method of claim 5 further comprising displaying, under control of operating personal, management messages in the main display area after the appearance of the management icon has changed, the messages including identification of the problem to be resolved and available solutions.

7. A method of managing an insolation that engages in transactions over the Internet, the installation including a management system for managing an installation that engages in transactions with individuals via the Internet, the installation including at least one server whose operation is controlled by a given operating system and which includes first Internet connections, and at least one workstation for providing management information to users associated with the installation, said method comprising:

connecting a management operating system to the given operating system and providing the management operating system with a second Internet connection separate from the first Internet connections;

operating the management operating system to collect operating status data from the server of the installation in a platform-independent format;

providing a management server system having a third Internet connection for communication with the management operating system, the management server system having means for receiving the collected operating status data in the platform-independent format, converting that data into a second format and comparing operating status valves represented by the data with threshold valves;

when the comparing step provides an indication that an operating status value is outside of a desired range, transmitting a warning indication to the at least one work station.

8. A method for displaying the operating status of a computer-based system, comprising:

displaying an icon representing at least one operating parameter of the computer-based system in a task tray of a computer screen; and

altering the visual appearance of the icon as a function of the current value of the at least one operating parameter, which current value is representative of the current operating status of the computer-based system.

9. A method for deriving data representing a plurality of operating parameters of a computer-based system, comprising:

measuring the value of each of the parameters and producing a digital representation of the value of each of the parameters in an XML format; and

converting each digital representation from the XML format to a self-describing representation composed of text in a dot notation format.