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Information service

  • US 20030137544A1
  • Filed: 11/22/2002
  • Published: 07/24/2003
  • Est. Priority Date: 02/08/2000
  • Status: Abandoned Application
First Claim
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1. A method of providing information to a user over a telecommunications link in response to a user request, comprising:

  • providing a plurality of user selectable options for display to the user, each of said options relating to a different respective method of requesting information, said plurality of options including an option to request information by e-mail, an option to request information over a voice data link and an option to request information over a telephone link, the method further comprising;

    receiving the user request at a common routing node irrespective of the option selected by the user; and

    providing a response to the user request in accordance with the option selected by the user.

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