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Method and system for improved help desk response

  • US 20030140031A1
  • Filed: 12/17/2002
  • Published: 07/24/2003
  • Est. Priority Date: 12/18/2001
  • Status: Abandoned Application
First Claim
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1. A method for improved help desk response comprising the steps of:

  • creating a computerized help desk database, said computerized help desk database containing information on assets owned by an enterprise;

    transitioning one or more of said assets;

    recording new information concerning said transition in said computerized help desk database during the implementation of said transition;

    updating said computerized help desk database concurrently therewith, thereby improving the speed with which information is available to said enterprises'"'"' help desk.

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