Method, apparatus, and system for replaying data selected from among data captured during exchanges between a server and a user

• US 20030142122A1
• Filed: 01/31/2002
• Published: 07/31/2003
• Est. Priority Date: 01/31/2002
• Status: Abandoned Application

• Current Assignee: Witness Systems Incorporated (Verint Systems Incorporated)
• Original Assignee: Credit Suisse International (Credit Suisse)
• Inventors: Owen, Joseph H. Jr., Boyers, Albert S., Choragudi, Ram, Straut, Christopher
• Application Number:
  US10/061,491
• Publication Number:
  US 20030142122A1
• Time in Patent Office: Days
• US Class Current: 345/704
• CPC Class Codes: G06F 11/3414 Workload generation, e.g. scripts, playback
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3476 Data logging G06F11/14, G06F11/2205 take precedence
• CPC Class Codes: G06F 16/957 Browsing optimisation, e.g. caching or content distillation
• CPC Class Codes: G06F 2201/875 Monitoring of systems including the internet

Abstract

Data selected from among data captured during at least one interaction between at least one server and at least one user is replayed. The captured data is collected during a given time period, and a session of interactions between the server and the user is assembled in the order in which they occurred. Then, the session is replayed. Data that satisfies predetermined search criteria may be searched for among the captured data, a result set of data satisfying the search criteria may be created, and the session may be assembled from the result set. The data may be searched based upon predefined rules. The search criteria may be specified by the user and may include a date and time range or a specific user. The captured data may be searched sequentially. The user may be a web server or a web browser, and the server may be a web server. The captured data may be in the form of an Internet protocol, and the session may be displayed as at least one web page to the user. Data captured during interactions between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users may be replayed.

Claims

1. A method for replaying data captured during at least one interaction between at least one server and at least one user, the method comprising the steps of:

collecting data captured during the interaction between the server and the user during a given time period;

assembling a session of interactions between the server and the user, including the at least one interaction, in the order in which they occurred; and

replaying the session.

2. The method of claim 1, further comprising:

searching for data that satisfies predetermined search criteria, among the captured data; and

creating a result set of data satisfying the search criteria, wherein the session is assembled from the result set.

3. The method of claim 2, wherein the step of searching searches among data selected from the captured data based upon predefined rules.

4. The method of claim 1, wherein the captured data includes at least one of pages, events, or attributes.

5. The method of claim 1, wherein the captured data is in the form of an Internet protocol, and the session is displayed as at least one web page to the user.

6. The method of claim 1, wherein the user is a web server or a web browser, and the server is a web server.

7. The method of claim 2, further comprising specifying the search criteria by the user.

8. The method of claim 2, wherein the search criteria includes a date and time range.

9. The method of claim 2, wherein the captured data is searched sequentially.

10. The method of claim 2, wherein the search criteria includes a specific user identification.

11. The method of claim 1, wherein the steps are performed for replaying data captured during interactions between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users.

12. An apparatus for replaying data captured during at least one interaction between at least one server and at least one user, the apparatus comprising:

means for collecting data captured during the interaction between the server and the user during a given time period;

means for assembling a session of interactions between the server and the user, including the at least one interaction, in the order in which they occurred; and

means for replaying the session.

13. The apparatus of claim 12, further comprising:

means for searching for data that satisfies predetermined search criteria among the captured data captured; and

means for creating a result set of data satisfying the predetermined search criteria, wherein the session is assembled from the result set.

14. The apparatus of claim 13, wherein the searching means searches among data selected from the captured data based upon predefined rules.

15. The apparatus of claim 12, wherein the captured data includes at least one of pages, events, or attributes.

16. The apparatus of claim 12, wherein the data is in the form of an Internet protocol, and the session is displayed as at least one web page to the user.

17. The apparatus of claim 12, wherein the user is a web browser or a web server, and the server is a web server.

18. The apparatus of claim 13, wherein the search criteria is specified by the user.

19. The apparatus of claim 13, wherein the search criteria includes a date and time range.

20. The apparatus of claim 13, wherein the captured data is searched sequentially.

21. The apparatus of claim 13, wherein the search criteria includes a specific user identification.

22. The apparatus of claim 12, wherein the apparatus replays data captured during interactions between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users.

23. A system for replaying captured data, comprising:

at least one server, at least one user,

a player for collecting data captured during at least one interaction between the server and the user during a given time period, assembling a session of interactions between the server and the user, including the at least one interaction, in the order in which they occurred, and replaying the session.

24. The system of claim 23, wherein the player searches for data that satisfies predetermined search criteria among the captured data, creates a result set of saved data satisfying the predetermined criteria, and assembles the session from the result set.

25. The system of claim 23, wherein the player searches among data selected from the captured data based upon predefined rules.

26. The system of claim 23, wherein the captured data includes at least one of pages, events, or attributes.

27. The system of claim 24, wherein the data is in the form of an Internet protocol, and the session is displayed as at least one web page to the user.

28. The system of claim 23, wherein the user is a web browser or a web server, and the server is a web server.

29. The system of claim 24, wherein the user specifies the search criteria.

30. The system of claim 24, wherein the search criteria includes a date and time range.

31. The system of claim 24, wherein the player searches the captured data sequentially.

32. The system of claim 24, wherein the search criteria includes a specific user identification.

33. The system of claim 23, wherein data captured during interactions between a plurality of servers and the user, the server and a plurality of users, or a plurality of servers and a plurality of users is replayed.