System and method for administering incentive offers

• US 20030144907A1
• Filed: 02/03/2003
• Published: 07/31/2003
• Est. Priority Date: 03/05/2001
• Status: Abandoned Application

• Current Assignee: Liberty Peak Ventures, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: American Express Travel Related Services Company, Inc. (American Express Company)
• Inventors: Kalra, Simran K., Cohen, Jerome A. Jr., Rao, Shashikant A., Allen, Aric L., Lucas, Kimberlee M., Bridges, Paige L., DeSimone, William A., Bloom, Corbett, Dash, Laxmikant
• Application Number:
  US10/356,895
• Publication Number:
  US 20030144907A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0211 Determining the effectiveness of discounts or incentives
• CPC Class Codes: G06Q 30/0254 based on statistics
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute

Abstract

The present invention is directed toward a system and method for administering incentive offers. A system for administering incentive offers includes a centralized repository for storing offer information, a maintenance engine for updating and maintaining the offer information in the repository, and a retrieval engine for finding and retrieving offers. The system cooperates with an offer presentation engine for configuring and presenting offers based on offeree traits and the environment in which the offer is to be presented. An exemplary system formulates tests to determine effects of changes in content or context, tracks events related to presentation and acceptance of offers, evaluates impact of offer changes on offer effectiveness, and predicts optimum offer content and context based on results of such tests.

Claims

1. A system for facilitating the administration of incentive offers comprising:

a centralized repository,

a maintenance engine in communication with the centralized repository for facilitating the maintenance of the repository,

a retrieval engine in communication with the centralized repository for facilitating the identification and retrieval of an offer,

said retrieval engine comprising an offer formulator having an information retriever and an offer adapter,

said centralized repository being configured to store a plurality of offers.

2. A system as in claim 1, said information retriever configured to retrieve attributes of a target.

3. A system as in claim 1, said information configured to retrieve information regarding content and context of an offer.

4. A system as in claim 1, said offer adapter configured to adapt content of an offer in based at least in part on one or more attribute of a target.

5. A system as in claim 1, said offer adapter configured to adapt context of an offer in based at least in part on one or more attribute of a target.

6. A system as in claim 1, said offer adapter configured to predict an effectiveness of an offer.

7. A system as in claim 6, said effectiveness based at least in part on a predicted value of said offer.

8. A system as in claim 6, said effectiveness based at least in part on a predicted probability of acceptance of said offer.

9. A system as in claim 6, said effectiveness based at least in part on a probability-discounted value of said offer.

10. A system as in claim 6, said offer adapter configured to adapt content of an offer so as to improve said effectiveness of said offer.

11. A system as in claim 6, said offer adapter configured to adapt context of an offer so as to improve said effectiveness of said offer.

12. A system as in claim 6, said offer adapter configured to effect a change in content of an offer so as to determine a sensitivity of said effectiveness to a change in content.

13. A system as in claim 6, said offer adapter configured to effect a change in context of an offer so as to determine a sensitivity of said effectiveness to a change in context.

14. A system as in claim 1, further comprising an event tracker.

15. A system as in claim 14, said event tracker configured to track attributes of an offer, said attributes including content of said offer.

16. A system as in claim 14, said event tracker configured to track attributes of an offer, said attributes including a product code associated with said offer.

17. A system as in claim 14, said event tracker configured to track attributes of an offer, said attributes including context of said offer.

18. A system as in claim 17, said context comprising an identity of a campaign associated with said offer.

19. A system as in claim 17, said context comprising a time associated with said offer.

20. A system as in claim 17, said context comprising a path associated with said offer.

21. A system as in claim 14, said offer communicated to a target, said event tracker configured to track attributes of said target.

22. A system as in claim 14, said offer communicated to a target, said event tracker configured to track whether said target accepted said offer.

23. A system as in claim 14, said offer communicated to a target, said event tracker configured to track attributes of said offer, said event tracker configured to track whether said target accepted said offer, said system further comprising an offer evaluator, said offer evaluator configured to determine an effectiveness of said offer.

24. A system as in claim 1, further comprising an offer evaluator.

25. A system as in claim 1, said offer evaluator configured to facilitate determining an effectiveness of an offer.

26. A method of facilitating the administration of an incentive offer storage and retrieval process comprising the steps of:

providing a centralized repository, a maintenance engine in communication with the centralized repository for facilitating the maintenance of the repository, and a retrieval engine in communication with the centralized repository for facilitating the identification and retrieval of an offer, said centralized repository being configured to store a plurality of offers;

said retrieval engine comprising an offer formulator having an information retriever and an offer adapter;

retrieving information including attributes of a target, content and context of an offer, and predicting an effectiveness of said offer.