Audio messaging system and method
First Claim
1. A method of using an interactive voice response (IVR) system and a computer server connected to a communications network to support voice messaging between individuals accessible through telephone devices located on the network and individuals accessible through computer devices located on the network, the method comprising:
- receiving a plurality of voice messages from remote users of devices located on the network, each received voice message including information identifying at least one intended recipient;
for each received voice message, accessing a user profile for its intended recipient, said user profile specifying one or more communication devices located on the network by which such intended recipient should receive delivery or notification of voice messages directed to such intended recipient, said communication devices including at least one of a telephone device and a computer device;
notifying the intended recipients of the received voice messages according to their respective user profiles; and
delivering the received voice messages to their intended recipients in audio form, including delivering at least one of the received voice messages to its intended recipient in audio form using the IVR system and a telephone device specified in the user profile of the intended recipient, and delivering at least one other of the received voice messages to its intended recipient in audio form using the computer server and a computer device specified in the user profile of the intended recipient.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method by which individuals can send and receive audio messages using telephone devices and/or computer devices. Upon receiving an audio message on behalf of an intended recipient, the system accesses a user profile to determine how the intended recipient should be contacted. The system then contacts the intended recipient in accordance with his or her user profile and notifies the intended recipient of the received audio message. The audio message is then delivered to the intended recipient in audio form through either a computer device or a telephone device. A person may thus send a voice or other audio message to an intended recipient using either a computer device or a telephone device, at the sender'"'"'s option, and the audio message may be promptly delivered to the intended recipient in audio form via either a computer device or a telephone device, at the recipient'"'"'s option.
235 Citations
58 Claims
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1. A method of using an interactive voice response (IVR) system and a computer server connected to a communications network to support voice messaging between individuals accessible through telephone devices located on the network and individuals accessible through computer devices located on the network, the method comprising:
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receiving a plurality of voice messages from remote users of devices located on the network, each received voice message including information identifying at least one intended recipient;
for each received voice message, accessing a user profile for its intended recipient, said user profile specifying one or more communication devices located on the network by which such intended recipient should receive delivery or notification of voice messages directed to such intended recipient, said communication devices including at least one of a telephone device and a computer device;
notifying the intended recipients of the received voice messages according to their respective user profiles; and
delivering the received voice messages to their intended recipients in audio form, including delivering at least one of the received voice messages to its intended recipient in audio form using the IVR system and a telephone device specified in the user profile of the intended recipient, and delivering at least one other of the received voice messages to its intended recipient in audio form using the computer server and a computer device specified in the user profile of the intended recipient. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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- 18. An apparatus for recording and sending audio messages to one or more remote devices, the apparatus comprising a processor, a memory device, computer instructions stored in the memory device, a microphone, and an interface to a communications network, the computer instructions configuring the processor to record in an audio file, in response to input from a user, an audio message provided by the user to the microphone, and to transfer the audio file in which the audio message is recorded to the communications network via said interface, whereby the audio message recorded in the audio file may be transmitted through the communications network for delivery to said one or more remote devices.
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28. A method for recording and sending an audio message to one or more remote devices using a computer device having a microphone and a network interface, the method comprising:
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receiving the audio message from a user through the microphone;
recording the received audio message in an audio file; and
sending the audio file to the network interface for delivery to said one or more remote devices through a communications network. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37)
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38. A method of supporting messaging between individuals over a widely distributed computer network, the method comprising:
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providing an instant messaging system by which individuals having a presence on the widely distributed computer network at the same time can send pop-up text messages to one another; and
providing a voice messaging option within said instant messaging system by which individuals can record and send voice messages to one another through the widely distributed computer network. - View Dependent Claims (39, 40, 41)
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42. A method comprising:
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receiving a voice message on behalf of an intended recipient from a remote device over a communications network;
storing the received voice message;
determining whether the intended recipient has a presence on a widely distributed computer network; and
if the intended recipient has a presence on the widely distributed computer network, sending an electronic message to the intended recipient via the widely distributed computer network, the electronic message notifying the intended recipient of the received voice message. - View Dependent Claims (43, 44, 45, 46)
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47. A method comprising:
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receiving a voice message on behalf of an intended recipient;
storing the received voice message; and
sending an electronic message to the intended recipient, the electronic message including a hyperlink to the stored voice message, whereby the intended recipient can retrieve the stored voice message by selecting the hyperlink. - View Dependent Claims (48, 49, 50)
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51. A method comprising:
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receiving a telephone call from a user having a predefined group of contacts;
determining whether said contacts currently have a presence on a widely distributed computer network; and
advising the user through said telephone call regarding which of said contacts were determined to currently have a presence on the widely distributed computer network. - View Dependent Claims (52, 53, 54)
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55. A method comprising:
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receiving information from a first device associated with a user indicating the user'"'"'s desire to record and send an audio message;
contacting the user via a second device associated with the user; and
receiving the audio message from the user via the second device. - View Dependent Claims (56, 57, 58)
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Specification