Method and device for the request of data required for the execution of operations at a technical installation

• US 20030151763A1
• Filed: 01/21/2003
• Published: 08/14/2003
• Est. Priority Date: 01/29/2002
• Status: Abandoned Application

• Current Assignee: Siemens AG
• Original Assignee: Siemens AG
• Inventors: Kocma, Siegmund
• Application Number:
  US10/347,437
• Publication Number:
  US 20030151763A1
• Time in Patent Office: Days
• US Class Current: 358/1.14
• CPC Class Codes: G05B 19/042 using digital processors G05B19/05 takes precedence
• CPC Class Codes: G05B 2219/24071 Online service documentation
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

The invention concerns a method and a device for the request of data (13a) required for an execution of operations at a technical installation (1). If for example a technician (12) requires additional information regarding the technical installation (1) during his operations at the technical installation (1), he contacts with a first communication terminal (5, 15, 16, 17) a central computer (6) and transmits it his identity, data regarding the technical installation (1) and an address of a second communication terminal (15, 16, 17). The central computer (6) then requests at least a part of the data record (13a) stored in a database (13) and associated to the technical installation, to transmit the record to the second communication terminal (15, 16, 17).

Claims

1. A method for the request of data necessary for the execution of operations at a technical installation, showing the following procedure steps:

Contact with a first computer (6) with a first communication terminal (5, 15, 16, 17) by way of a communication network (4),

Receipt of data regarding the technical installation (1), data regarding the operator (12) and an address of a second communication terminal (15, 16, 17) by the first computer (6),

automatic contact of a database (13) by the first computer (6),

request of at least part of a data record (13a) stored in the database (13) and associated to the technical installation (1) and

transmission of the part of the data record (13a) requested by the first computer (6) to the second communication terminal (15, 16, 17).

2. The method according to claim 1, where the first communication terminal is a telephone (5, 17), a fax machine (15) or a second computer (16) connectable to the communication network (4).

3. The method according to claim 1, where the second communication terminal is the first fax machine (15), a second fax machine is the computer (16) connectable to the communication network (4) or is a third computer connectable to the communication network (4).

4. The method according to one of the claim 1, where the data regarding the technical installation (1) and/or the data regarding the operator (12) is transmitted by an identification transmittable with the first communication terminal (5, 15, 16, 17) to the first computer (6).

5. The method according to one of the claim 1, where the first computer (6) comprises means for the speech analysis, so that the data regarding the technical installation (1), the data regarding the operator (12) and/or the address of the communication terminal (5, 15-17) is transmitted orally to the first computer (6).

6. The method according to one of the claim 1, where the first computer (6) checks, if the person (12) is authorized to receive the data which are required for the execution of the operations at the technical installation (1).

7. The method according to one of the claim 1, where the part of the requested data record (13a) which is transmitted to the second communication terminal (5, 15-17) goes by the operator (12).

8. A device for the request of data required for the execution of operations at a technical installation, showing:

a database (13), where a data record (13a) associated to the technical installation (1) is stored, and

a first computer (4) which is connectable to a communication network (4) and is contactable with a first communication terminal (5, 15-17), which is designed in such a way, that it, based on received data from the first communication terminal (5, 15-17) by way of the technical installation (1), data regarding the operator (12) and an address of a second communication terminal (15-17), requests at least a part of the data record (13a) stored in the database (13) and transmits it to the second communication terminal (15-17).

9. The device according to claim 8, where the first communication terminal is a telephone (5, 17), a fax machine (15) or a second computer (16) connectable to the communication network.

10. The device according to claim 8, where the second communication terminal (1) is the first fax machine (15), a second fax machine is the second computer (16) connectable to the communication network (4) or a third computer connectable to the communication network (4).

11. The device according to one of the claim 8, where the data regarding the technical installation (1) and/or the data regarding the operator (12) is transmittable to the first computer (6) by a identification transmittable with the first communication terminal (5, 15-17).

12. The device according to claim 8, where the first computer (6) is designed in such a way, that it can interpret orally transmitted data to the first computer (6) by the technical installation (1), data regarding the operator (12) and/or the address of the second communication terminal (5, 15-17).

13. The device according to claim 8, where the first computer (6) is designed in such a way, that it automatically checks, if the operator (12) is authorized to request for the data required for the execution of the operations at the technical installation (1).

14. The device according to claim 8, where the first computer (6) is designed in such a way that, based on the data regarding the operator (12), it only requests that part of the data record (13a) and transmits it to the communication terminal (15-17) which is intended for the operator (12).