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Automated workflow method for assigning work items to resources

  • US 20030152212A1
  • Filed: 02/05/2003
  • Published: 08/14/2003
  • Est. Priority Date: 12/15/1999
  • Status: Active Grant
First Claim
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1. A method for assigning work items to resources in a workflow including one or more work activities that are completed in an assigned order, comprising:

  • assigning a commitment for completion of the workflow to each of a plurality of work items;

    assigning a threshold for each of said work activities to each said work item, wherein said threshold is a portion of said commitment of said work item;

    automatically determining a work activity status of each said work item from said commitment, said threshold, and an elapsed portion of said commitment of said work item; and

    assigning one of said work items to a next available resource according to said work activity status.

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