Automotive collision repair claims management method and system

• US 20030154111A1
• Filed: 03/28/2002
• Published: 08/14/2003
• Est. Priority Date: 03/30/2001
• Status: Abandoned Application

• Current Assignee: E. I. du Pont de Nemours and Company (Corteva, Inc.)
• Original Assignee: E. I. du Pont de Nemours and Company (Corteva, Inc.)
• Inventors: Glass, Nigel, Kelly, Douglas Matthew, Dutra, Daniel Arthur, Marchand, Catherine A.
• Application Number:
  US10/109,911
• Publication Number:
  US 20030154111A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/0283 Price estimation or determination
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method and system for managing the collision repair process after a vehicle has been damaged in a collision. The system includes a single point of contact that handles the auto insurance claims and manages the repair work to improve the entire claims handling process, from the initial claim to the final repair work.

Claims

1. A method for managing an auto collision repair process, from an initial claim to final repair work, comprising:

providing a communication network between at least the insurance companies, third party assistance providers, and body shops;

sending an auto repair insurance claim to the communication network;

allocating repair work to the body shop that will perform the auto repair;

sending an auto repair insurance estimate through the communication network;

processing the insurance claim and generating data to satisfy claim;

invoicing the insurance company for the repair work completed;

sending the processed payment to the body shop that performed the auto repair work.

2. The method of claim 1 wherein the repair work is allocated to a body shop in a discrete body shop network.

3. The method of claim 1 wherein the auto repair estimate is generated by a Payment grid approach.

4. The method of claim 1 wherein the method is essentially fully automated.

5. A system for managing an auto collision repair process, from an initial claim to final repair work, comprising:

a remote computer for entering and processing data related to an auto repair insurance claim;

a network having a communication server capable of communicating with said remote computer;

an insurance claim datafile generated at said remote computer, wherein the entire datafile is transferable over the network;

a common user interface allowing access of the datafile by insurance companies, claims adjusters, third party assistance providers, body shops and possibly others;

software to process a claim to satisfy the claim and manage the repair work at a body shop.