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Methods and systems for communicating with service techinicians in a telecommunications system

  • US 20030154253A1
  • Filed: 02/12/2002
  • Published: 08/14/2003
  • Est. Priority Date: 02/12/2002
  • Status: Active Grant
First Claim
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1. A method for communicating with a technician at a customer service location in a telecommunications system, said method comprising the steps of:

  • generating an electronic message in an administration system;

    transmitting said generated electronic message from said administration system through a technician server operatively associated with said administration system; and

    , displaying said generated electronic message on a screen display adapted for viewing with an access device of said technician at said customer service location.

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