Methods and systems for communicating with service techinicians in a telecommunications system
First Claim
1. A method for communicating with a technician at a customer service location in a telecommunications system, said method comprising the steps of:
- generating an electronic message in an administration system;
transmitting said generated electronic message from said administration system through a technician server operatively associated with said administration system; and
, displaying said generated electronic message on a screen display adapted for viewing with an access device of said technician at said customer service location.
2 Assignments
0 Petitions
Accused Products
Abstract
Methods and systems are provided for communicating with a technician at a customer service location in a telecommunications system. One method embodiment includes generating an electronic message in an administration system; transmitting the generated electronic message from the administration system through a technician server operatively associated with the administration system; and, displaying the generated electronic message on a screen display adapted for viewing with an access device of the technician at the customer service location. One system embodiment includes an administration system configured for generating at least one electronic message; a technician server operatively associated with the administration system; and, a screen display adapted for receiving and displaying the generated electronic message for viewing on an access device of the technician at the customer service location. Computer-readable media embodiments of the present methods are also provided.
49 Citations
28 Claims
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1. A method for communicating with a technician at a customer service location in a telecommunications system, said method comprising the steps of:
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generating an electronic message in an administration system;
transmitting said generated electronic message from said administration system through a technician server operatively associated with said administration system; and
,displaying said generated electronic message on a screen display adapted for viewing with an access device of said technician at said customer service location. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for communicating with a technician at a customer service location in a telecommunications system, said system comprising:
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an administration system configured for generating at least one electronic message;
a technician server operatively associated with said administration system, said technician server configured for receiving said generated electronic message; and
,a screen display adapted for receiving said generated electronic message from said technician server and displaying said electronic message for viewing on an access device of said technician at said customer service location. - View Dependent Claims (12, 13)
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14. A computer-readable medium containing instructions for assisting a computer system to perform a method for communicating with a technician at a customer service location in a telecommunications system, said method comprising the steps of:
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generating an electronic message in an administration system;
transmitting said generated electronic message from said administration system through a technician server operatively associated with said administration system; and
,displaying said generated electronic message on a screen display adapted for viewing with an access device of said technician at said customer service location. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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21. A system for communicating with a technician at a customer service location in a telecommunications system, said system comprising:
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means for generating an electronic message;
means for transmitting said generated electronic message from said generating means to a server means operatively associated with said generating means; and
,means for displaying said generated electronic message, said means for displaying adapted for receiving said electronic message from said server means. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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Specification