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System and method for predictive contacts

  • US 20030156704A1
  • Filed: 02/19/2002
  • Published: 08/21/2003
  • Est. Priority Date: 12/13/2001
  • Status: Active Grant
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1. A method for distributing customer contacts to a transaction processing entity of a transaction processing system, such method comprising predicting a time for assignment of at least one customer contact to at least one transaction processing entity in the transaction processing system.

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