Service provision support system, server and computer program

• US 20030158624A1
• Filed: 07/23/2002
• Published: 08/21/2003
• Est. Priority Date: 02/04/2002
• Status: Active Grant

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kimura, Shuji
• Granted Patent: US 6,819,976 B2
• Time in Patent Office: Days
• US Class Current: 700/233
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 20/045 using payment protocols involving tickets
• CPC Class Codes: G06Q 20/047 using payment protocols involving electronic receipts
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/32 using wireless devices
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 20/3274 using a pictured code, e.g. barcode or QR-code, being displayed on the M-device
• CPC Class Codes: G07F 13/10 with associated dispensing of containers, e.g. cups or other articles
• CPC Class Codes: G07F 17/40 for devices for accepting orders, advertisements, or the like
• CPC Class Codes: G07F 17/42 for ticket printing or like apparatus , e.g. apparatus for dispensing of printed paper tickets or payment cards
• CPC Class Codes: G07G 5/00 Receipt-giving machines cash registers giving receipts G07G1/00

Abstract

A vending machine includes a request receiving portion for receiving request information of products desired by a user; a receipt number issuing portion for issuing receipt number information for each of the received request information; an information storing portion for storing the request information in connection with the receipt number issuing portion, a receipt number transmitting portion for transmitting receipt number information to the terminal designated by the user who made the request, a receipt number obtaining portion for obtaining the receipt number information from the terminal of the user who came to the front of the vending machine, a job information extracting portion for extracting the request information corresponding to the obtained receipt number information from the information storing portion and a job controlling portion for controlling the product to be ejected to an outlet portion in accordance with the extracted request information.

Claims

1. A service provision support system for performing a process for providing a service to a user, comprising:

means for receiving request information of service provision;

means for issuing identifying information for each of the received request information;

means for storing the received request information in connection with the identifying information issued about the request information;

means for transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information;

means for obtaining the identifying information received by the terminal of the user who had access to a service provision site from the same terminal;

means for extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information obtained by the obtaining means among the identifying information stored in the storing means; and

means for controlling a thing for service provision in accordance with the extracted request information.

2. A service provision support system for performing a process for providing a service to a user, comprising:

means for receiving request information of service provision;

means for transmitting the received request information as job information to a terminal designated by the user who requested the service corresponding to the request information;

means for obtaining the job information received by the terminal of the user who had access to a service provision site from the same terminal; and

means for controlling a thing for service provision in accordance with the obtained job information.

3. A service provision support system for performing a process for providing a service to a user, comprising:

means for receiving request information of service provision;

means for storing the received request information in connection with user identifying information for identifying the user who sent the request information;

means for obtaining the user identifying information of the user who had access to a service provision site from the user'"'"'s possession;

means for extracting the request information from the storing means, the request information corresponding to one that is identical to the user identifying information obtained by the obtaining means among the user identifying information stored in the storing means; and

means for controlling a thing for service provision in accordance with the extracted request information.

4. A service provision support system for performing a process for providing a service to a user, comprising:

a server including

means for receiving request information of service provision,

means for issuing identifying information for each of the received request information,

means for storing the received request information in connection with the identifying information issued about the request information,

means for transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information,

means for extracting the request information requested by a service provision processor from the storing means, and

means for transmitting the extracted request information to the service provision processor that made the request; and

the plural service provision processors, each of which including

means for obtaining the identifying information received by the terminal of the user who had access to a service provision site from the same terminal,

means for requesting the server for the request information corresponding to one that is identical to the identifying information obtained by the obtaining means among the identifying information stored in the storing means, and

means for controlling a thing for service provision in accordance with the request information obtained from the server.

5. The service provision system according to claim 4, wherein the service provision processor includes means for transmitting sales information about sales of the service provision processor to the server, and the server includes means for calculating fee to be charged to an owner of the service provision processor in accordance with the sales information obtained from the service provision processor.

6. A service provision support system for performing a process for providing a service to a user, comprising:

a server including

means for receiving request information of service provision,

means for storing the received request information in connection with user identifying information for identifying the user who sent the request information;

means for extracting the request information requested by a service provision processor from the storing means, and

means for transmitting the extracted request information to the service provision processor that made the request; and

the plural service provision processors, each of which including

means for obtaining the user identifying information of the user who had access to a service provision site from the user'"'"'s possession,

means for requesting the server for the request information corresponding to one that is identical to the user identifying information obtained by the obtaining means among the user identifying information stored in the storing means, and

means for controlling a thing for service provision in accordance with the request information obtained from the server.

7. A server that is used for a service provision support system for performing a process for providing a service to a user, the server comprising:

means for receiving request information of service provision;

means for issuing identifying information for each of the received request information;

means for storing the received request information in connection with the identifying information issued about the request information;

means for transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information;

means for extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information designated by a service provision processor among the identifying information stored in the storing means; and

means for transmitting the extracted request information to the service provision processor.

8. A server that is used for a service provision support system for performing a process for providing a service to a user, the server comprising:

means for receiving request information of service provision;

means for storing the received request information in connection with user identifying information for identifying the user who sent the request information;

means for extracting the request information from the storing means, the request information corresponding to one that is identical to the user identifying information designated by a service provision processor among the user identifying information stored in the storing means; and

means for transmitting the extracted request information to the service provision processor.

9. A vending machine that ejects a product stored therein responding to an instruction of a user, comprising:

first transmission means for transmitting a product ordering screen to a user terminal via a network in accordance with an instruction from the user terminal;

means for receiving request information written on the product ordering screen from the terminal;

means for issuing identifying information responding to the received request information;

means for storing the received request information in connection with the identifying information;

second transmission means for transmitting the issued identifying information to the terminal designated by the user;

means for obtaining the identifying information received by the terminal of the user who had access to the vending machine from the same terminal;

means for extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information obtained by the obtaining means among the identifying information stored in the storing means; and

means for controlling a product to be ejected in accordance with the extracted request information.

10. A recording medium for recording a computer program that is used for a computer of a service provision support system for performing a process for providing a service to a user, the program making the computer perform the process comprising the steps of:

receiving request information of service provision;

issuing identifying information for each of the received request information;

storing the received request information in connection with the identifying information issued about the request information;

transmitting the issued identifying information to a terminal designated by the user who requested the service corresponding to the identifying information;

extracting the request information from the storing means, the request information corresponding to one that is identical to the identifying information indicated by a service provision processor among the identifying information stored in the storing means; and

transmitting the extracted request information to the service provision processor.