Self-service ordering and transaction processing terminal

• US 20030163388A1
• Filed: 02/21/2003
• Published: 08/28/2003
• Est. Priority Date: 02/22/2002
• Status: Abandoned Application

• Current Assignee: Viamation LLC
• Original Assignee: Viamation LLC
• Inventors: Beane, Thomas F.
• Application Number:
  US10/372,525
• Publication Number:
  US 20030163388A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 20/04 Payment circuits
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A self-service order-processing terminal is disclosed having a housing and having a display, coin dispenser, bill dispenser, and printer disposed in the housing. Separate locking means with different unlocking means are provided for accessing the coin dispenser, bill dispenser, and printer. The terminal has a database for storing customer order data and automatically sends and receives customer order data to and from a remote database. Diagnostic software runs checks and, if warranted, generates and sends error reports. The terminal is coupled with a display disposed in a food preparation area to notify employees of problems, such the need to replenish currency or printer paper. The terminal stores data relating to a customer'"'"'s order and, when the customer later enters an identification code, the terminal displays past orders in color coded fashion, allowing the customer to quickly place the same order, if desired.

Claims

1. A method, comprising:

(1) providing at least one order entry station having at least one display at at least one restaurant;

(2) having a customer enter an identification code at said at least one station;

(3) having said customer enter a first order at said at least one station;

(4) accepting payment for and fulfilling said first order;

(5) after step (4), having said customer enter said identification code at said at least one station;

(6) after step (5), displaying said first order on said at least one display;

(7) after step (6), allowing said customer an option of entering a second order at said at least one station that is identical to said first order.

2. The method of claim 1, wherein step (7) comprises:

after step (6), allowing said customer an option of entering said second order at said at least one station that is identical to said first order by making a one or two keystroke selection.

3. The method of claim 1, wherein step (7) comprises:

after step (6), allowing said customer an option of entering said second order at said at least one station, said second order being identical to or different from said first order; and

further comprising;

(8) accepting payment for and fulfilling said second order;

(9) after step (8), having said customer enter said identification code at said at least one station;

(10) after step (9), displaying said first order and said second order on said at least one display; and

(11) after step (10), allowing said customer an option of entering a third order at said at least one station that is identical to said first order or said second order.

4. The method of claim 3, wherein step (10) comprises, after step (9), displaying said first order on a first background and said second order on a second background on said at least one display, said first background being visually different from said second background.

5. The method of claim 4, wherein said first order is selected from a breakfast menu and said second order is selected from a lunch menu.

6. The method of claim 3, wherein step (10) comprises, after step (9), displaying said first order on said first background and said second order on said second background on said at least one display, said first background being a first color and said second background being a second color, said first and second colors being different.

7. The method of claim 1, wherein said at least one order entry station having at least one display comprises a first order entry station having a first display and a second order entry station having a second display, and wherein:

step (2) comprises, having said customer enter said identification code at said first station;

step (3) comprises, having said customer enter said first order at said first station;

step (5) comprises, after step (4), having said customer enter said identification code at said second station;

step (6) comprises, after step (5), displaying said first order on said second display; and

step (7) comprises, after step (6), allowing said customer an option of entering said second order at said second station that is identical to said first order.

8. The method of claim 7, wherein said at least one restaurant comprises first and second restaurants, and wherein step (1) comprises providing said first order entry station having said first display at said first restaurant and providing said second order entry station having said second display at said second restaurant.

9. The method of claim 8 wherein step (7) comprises:

after step (6), allowing said customer an option of entering said second order at said second station that is identical to said first order by making a one or two keystroke selection.

10. The method of claim 7, further comprising:

providing a remote database for storing and supplying data relating to said first order;

electronically providing said data relating to said first order from said first station to said remote database; and

electronically providing said data relating to said first order from said remote database to said second order entry station.

11. The method of claim 1, wherein:

step (1) comprises providing said at least one order entry station having said at least one display in said at least one restaurant, said at least one order entry station having self-diagnostic software capable of generating an error report; and

further comprising;

automatically running said self-diagnostic software at desired intervals to determine whether said error report should be generated;

if said error report is generated, automatically and electronically providing said error report to a remote receiver.

12. A method, comprising:

(1) providing a self-service food order entry station having a first display at an order placement area of a food service location, said station having at least one currency storage bin storing currency for making change;

(2) providing a second display at a food preparation area of said food service location;

(3) having a customer enter an order on, make payment to, and receive change from said station;

(4) displaying data from said order on said second display; and

(5) displaying a low currency indicator on said second display when a value of said currency in said currency storage bin falls below a desired amount.

13. The method of claim 12, wherein:

step (1) comprises providing a self-service food order entry station having a first display at an order placement area of a food service location, said station having at least one currency storage bin storing currency for making change and said station having sheet material for providing a receipt; and

further comprising displaying a low sheet material indicator on said second display when an amount of said sheet material in said station falls below a desired level.

14. The method of claim 13, further comprising:

providing a first locking means having a first unlocking means for restricting access to said sheet material; and

providing a second locking means having a second unlocking means for restricting access to said at least one currency storage bin, said second unlocking means being different from said first unlocking means.

15. A combination, comprising:

a housing;

a display disposed in said housing;

a coin dispenser disposed in said housing;

a coin dispenser lock having a first unlocking means for restricting access to coins in said coin dispenser;

a bill dispenser disposed in said housing;

a bill dispenser lock having a second unlocking means for restricting access to bills in said bill dispenser;

a printer disposed in said housing; and

a printer lock having a third unlocking means for restricting access to said printer, said first, second, and third unlocking means being different.

16. The combination of claim 15, further comprising:

a bill acceptor and verifier disposed in said housing; and

a bill acceptor and verifier lock having a fourth unlocking means for restricting access to bills in said bill acceptor and verifier, said fourth unlocking means and said second unlocking means being the same.

17. The combination of claim 15, further comprising:

a first rail disposed in said housing, said coin dispenser being slidably secured to said first rail; and

a second rail disposed in said housing, said bill dispenser being slidably secured to said second rail.

18. The combination of claim 17, further comprising:

a third rail disposed in said housing, said printer being slidably secured to said third rail.

19. The combination of claim 15, further comprising:

a data storage device disposed within said housing; and

a database with customer order data stored in said data storage device.

20. 7he combination of claim 19, further comprising:

a first remote access device coupled to said data storage device;

a remote database for storing and supplying said customer order data;

a second remote access device coupled to said remote database; and

means for automatically and electronically providing said customer order data from said database to said remote database.