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System and method for prioritization of website visitors to provide proactive and selective sales and customer service online

  • US 20030167195A1
  • Filed: 02/10/2003
  • Published: 09/04/2003
  • Est. Priority Date: 03/01/2002
  • Status: Abandoned Application
First Claim
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1. A system that enables the allocation of Quality Points (a prioritization mechanism) to users based on their current and historical profiles, actions, events and behavioral patterns on a Merchant'"'"'s Web site in accordance with business rules set by the Merchant and bases proactive and reactive sales, customer service and resource allocation decisions on this.

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