Method and system for dynamically sending email notifications with attachments in different communication languages

• US 20030172119A1
• Filed: 03/06/2002
• Published: 09/11/2003
• Est. Priority Date: 03/06/2002
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Reilly, William John, Hosali, Tejaswini
• Application Number:
  US10/092,319
• Publication Number:
  US 20030172119A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A method and system dynamically send a language-specific email and attachment, using for example, the Systems Applications and Products (SAP) workflow technology and Internet connectivity to provide customized messages and PDF attachments to any customer, worldwide, via the customer'"'"'s Internet address. To this end, the system parses a document to retrieve variable data related to several destination languages. Then, based on the parsed variable data, the system selects the specific destination languages for the electronic message and attachment, and sends the same in the selected destination languages to the various destination addresses. Concurrently, the system may also send the retrieved variable data to all or some of the destination addresses.

Claims

1. A method of sending a language-specific electronic message and corresponding attachment to at least one destination address in at least one destination language, comprising:

parsing a document to retrieve variable data related to the at least one destination language;

based on parsed variable data, selecting a specific destination language for the electronic message and attachment to be sent to the at least one destination address;

sending the electronic message and the attachment in the specific destination language to the at least one destination address; and

concurrently and selectively sending retrieved variable data to the at least one destination address.

2. The method of claim 1, wherein sending the electronic message and attachment includes sending the electronic message and attachment to at least two different destination addresses in at least two different languages.

3. The method of claim 2, wherein selecting the specific destination language includes verifying the specific destination language based on a destination country of shipment.

4. The method of claim 2, wherein selecting the specific destination language includes verifying the specific destination language based on a destination country in which a software program will be installed.

5. The method of claim 2, wherein selecting the specific destination language includes verifying the specific destination language based on a communication language exchanged with the at least one destination address.

6. The method of claim 2, wherein selecting the specific destination language includes verifying the specific destination language based on a preferred language from the at least one destination address.

7. The method of claim 2, wherein selecting the specific destination language includes selecting a default language.

8. The method of claim 7, wherein selecting the specific destination language includes selecting a default language of a destination country.

9. The method of claim 7, wherein the default language is English.

10. The method of claim 2, wherein selecting the specific destination language includes communicating with a destination computer.

11. The method of claim 2, wherein sending the electronic message and the attachment includes selectively sending the electronic message and the attachment based on any one or more of:

a product type, a requirement for service, a customer instruction, and registration information.

12. The method of claim 2, wherein the attachment includes a document.

13. The method of claim 2, wherein the attachment includes a pdf formatted document.

14. The method of claim 2, wherein parsing the document is triggered by a receipt of any one or more of:

a sale order, a request for information, an inquiry, and a quote.

15. The method of claim 2, wherein selecting the specific destination language includes querying the document for the specific destination language.

16. The method of claim 2, wherein the electronic message includes an email.

17. The method of claim 16, wherein the at least one destination address includes an Internet address.

18. A computer program for sending a language-specific electronic message and corresponding attachment to at least one destination address in at least one destination language, comprising:

a first set of program instructions for parsing a document to retrieve variable data related to the at least one destination language;

a second set of program instructions for selecting a specific destination language for the electronic message and attachment to be sent to the at least one destination address, as a function of on parsed variable data; and

a third set of program instructions for sending the electronic message and the attachment in the specific destination language to the at least one destination address, and for concurrently and selectively sending retrieved variable data to the at least one destination address.

19. The computer program of claim 18, wherein the third set of program instructions cause the electronic message and attachment to be sent to at least two different destination addresses in at least two different languages.

20. The computer program of claim 19, wherein the second set of program instructions verifies the specific destination language based on a destination country of shipment.

21. The computer program of claim 19, wherein the second set of program instructions verifies the specific destination language based on a destination country in which a software program will be installed.

22. The computer program of claim 19, wherein the second set of program instructions verifies the specific destination language based on a communication language exchanged with the at least one destination address.

23. The computer program of claim 19, wherein the second set of program instructions verifies the specific destination language based on a preferred language from the at least one destination address.

24. The computer program of claim 19, wherein the second set of program instructions verifies the specific destination language by selecting a default language.

25. The computer program of claim 24, wherein the second set of program instructions verifies the specific destination language by selecting a default language of a destination country.

26. The computer program of claim 24, wherein the default language is English.

27. The computer program of claim 19, wherein the third set of program instructions sends the electronic message and the attachment based on any one or more of:

a product type, a requirement for service, a customer instruction, and registration information.

28. The computer program of claim 19, wherein the attachment includes a document.

29. The computer program of claim 19, wherein the attachment includes a pdf formatted document.

30. The computer program of claim 19, wherein the first set of program instructions parse the document based on a triggering event.

31. The computer program of claim 30, wherein the triggering event is any one or more of:

a sale order, a request for information, an inquiry, and a quote.

32. The computer program of claim 19, wherein the electronic message includes an email.

33. The computer program of claim 32, wherein the at least one destination address includes an Internet address.

34. A computer program for sending a language-specific electronic message and corresponding attachment to at least one destination address in at least one destination language, comprising:

means for parsing a document to retrieve variable data related to the at least one destination language;

means for selecting a specific destination language for the electronic message and attachment to be sent to the at least one destination address, as a function of on parsed variable data; and

means for sending the electronic message and the attachment in the specific destination language to the at least one destination address, and for concurrently and selectively sending retrieved variable data to the at least one destination address.