Monitoring system and process for the food service industry

• US 20030177048A1
• Filed: 04/02/2001
• Published: 09/18/2003
• Est. Priority Date: 04/02/2001
• Status: Abandoned Application

• Current Assignee: VSAT Incorporated
• Original Assignee: VSAT Incorporated
• Inventors: Jacobson, Ronald
• Application Number:
  US09/826,428
• Publication Number:
  US 20030177048A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: A47J 37/00 Baking; Roasting; Grilling; Frying bakers' ovens, non-domestic baking apparatus or equipment A21B; domestic stoves or ranges F24B, F24C
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and process for monitoring at least one but preferably a plurality of service outlets of the type commonly existing in the food service industry, comprising utilization of a portable processor assembly at a local site, which incorporates both manual and automatic input facilities, at least one of which is defined by a temperature acquisition module interfaced for direct communication with the processor assembly. A monitoring program is operable by the processor and comprises a task application defining a plurality of user interactive test items requiring the entry of user responses upon their performance of the test items. The test items are determinative of currently existing conditions of a plurality of operational categories which are established based on the required functions of the one or more sites being monitored. Result records are formulated based on the data derived from user response entries and are processed preferably at a central control facility for purposes of establishing evidence, preferably in the form of appropriate documentation, of a pattern of compliance with a predetermined plurality of standards which define acceptable performance parameters of the operational categories.

Claims

1. A system for monitoring a food service site, said system comprising:

a) a local processor assembly comprising memory, a display and input facilities,

b) said local processor assembly including a monitoring program structured to determine operational performance of the site,

c) said monitoring program comprising a plurality of tasks relating to different operational categories, at least some of said plurality of tasks requiring a user response,

d) predetermined standards included within said monitoring program and being determinative of acceptable performance of said operational categories,

e) result records comprised of data derived from a collection of said user responses and indicative of compliance of said operational categories with said predetermined standards, and

f) a control facility including sufficient memory and processing capabilities for storing and processing said result records to define evidence of a pattern of compliance with said predetermined standards.

2. A system as in claim 1 wherein said predetermined standards comprise government regulatory requirements.

3. A system as recited in claim 2 wherein said predetermined standards further comprise owner regulatory requirements.

4. A system as recited in claim 2 wherein said predetermined standards further comprise owner regulatory requirements which exceed said government regulatory standards.

5. A system as recited in claim 1 further comprising a plurality of corrective actions communicated to the user on said display, each of said corrective actions being responsive to individual ones of said user responses which indicate the existence of conditions non-compliant with associated ones of said predetermined standards.

6. A system as recited in claim 5 wherein said corrective actions require supplemental user responses directed toward compliance of actual conditions of said operational categories with associated ones of said predetermined standards.

7. A system as recited in claim 1 wherein each of said tasks comprises at least one test item requiring said user response, each of said test items communicated to the user on said display.

8. A system as recited in claim 7 wherein each said test items are communicated to the user on said display concurrently with at least one related user response.

9. A system as recited in claim 8 wherein said input facilities are structured to provide user selection of at least said one related user response.

10. A system as recited in claim 9 wherein said input facilities comprise a probe assembly interfaced with said local processor assembly and structured to determine said one related user response.

11. A system as recited in claim 10 wherein said probe assembly comprises a temperature sensing probe structured to determine an existing temperature, said one related user response communicated on said display as said existing temperature.

12. A system as recited in claim 7 wherein each of said test items are communicated to the user on said display concurrently with a plurality of related user responses.

13. A system as recited in claim 12 wherein said input facilities are further structured to provide user selection of an appropriate one of said plurality of user responses indicative of actual operating conditions.

14. A system as recited in claim 13 wherein said input facilities comprise a display activated keypad structured to allow manual user selection of an appropriate one of said user responses.

15. A system as recited in claim 1 wherein said monitoring program includes a scheduling application including preferred performance of said plurality of inquisitory tasks at a specified time.

16. A system as recited in claim 15 wherein said scheduling application indicates preferred performance of said plurality of inquisitory tasks in a predetermined sequence.

17. A system as recited in claim 16 wherein said monitoring program further comprises an alert application for communicating untimely input of a corresponding user response to a scheduled inquisitory task.

18. A system as recited in claim 15 wherein said monitoring program further comprises an alert application for communicating untimely response to a scheduled task.

19. A system as recited in claim 1 wherein said input facilities comprise a temperature acquisition module interfaced with said local processor assembly and structured to determine an appropriate user response.

20. A system as recited in claim 10 wherein said temperature acquisition module comprises a probe assembly including a temperature sensing probe structured to determine an existing temperature and communicate the determined existing temperature to said display for communication to the user as a user response.

21. A system as recited in claim 20 wherein said input facilities comprise a display activated keypad structured to allow user selection of an appropriate one of a plurality of displayed user responses.

22. A system as recited in claim 1 wherein said input facilities comprise a display activated keypad structured to allow user selection of an appropriate one of said user responses displayed concurrently with a related inquisitory task.

23. A system as recited in claim 1 wherein said local processor assembly comprises a portable, handheld computer.

24. A system for monitoring at least one of a plurality of food service sites, said system comprising:

a) a portable processor operable at the site and comprising memory, a display and input facilities,

b) said portable processor assembly including a monitoring program determinative of compliant operational performance of the site,

c) said monitoring program comprising a task application relating to different operational categories,

d) said task application including a plurality of test items each requiring a user response indicative of actual conditions associated with said plurality of operational categories,

e) a plurality of predetermined standards defining acceptable performance parameters for said operational categories,

f) a corrective application comprising a plurality of corrective actions, each being responsive to a user response which is non-compliant with associated ones of said plurality of predetermined standards,

g) result records comprised of data derived from a collection of said user responses and indicative of compliance with said predetermined standards, and

h) a control facility including a central processor having sufficient capability to process said result records in a manner evidencing a pattern of compliance with said predetermined standards.

25. A system as recited in claim 24 wherein said input facilities comprise a temperature acquisition module interfaced with said portable processor and structured to communicate data defining user response and representative of actual conditions of said portable processor.

26. A system as recited in claim 25 wherein said temperature acquisition module comprises a probe assembly including a temperature sensing probe operative by the user to determine existing temperature data, said temperature data automatically communicated to the user on said display and defining a corresponding user response.

27. A system as recited in claim 26 wherein said plurality of input facilities further comprise a display activated keypad structured to allow user selection of an appropriate one of a plurality of user responses evident on said display.

28. A system as recited in claim 24 wherein each of said test items are communicated to the user on said display substantially concurrently with at least one user response appropriate to indicate an actual condition of a corresponding one of said operational categories.

29. A system as recited in claim 28 wherein at least some of said test items are concurrently displayed with a plurality of user responses individually appropriate to indicate actual conditions of a corresponding one of said operational categories.

30. A system as recited in claim 24 wherein said plurality of predetermined standards comprise government derived standards.

31. A system as recited in claim 30 wherein said plurality of predetermined standards comprise owner derived standards.

32. A system as recited in claim 31 wherein said owner derived standards exceed said government derived standards.

33. A system as recited in claim 24 wherein said plurality of corrective actions are communicated to the user on said display and require a user performed action.

34. A system as recited in claim 33 wherein said corrective application further comprises requirements for a supplementary user response indicative of compliance of actual conditions with related ones of said plurality of predetermined standards.

35. A system as recited in claim 24 wherein said monitoring program further comprises an alert application for communicating untimely user responses to said plurality of text items.

36. A process for monitoring operation of at least one of a plurality of food service sites, said process comprising:

p1 a) establishing a plurality of categories associated with the functioning of the site,

b) determining a plurality of user interactive tasks relating to the operational categories and being indicative of a degree of performance thereof,

c) acknowledging a plurality of standards which define acceptable performance parameters for the operational categories,

d) requiring user responses to the tasks which are indicative of actual conditions associated with the plurality of operational categories,

e) collecting resulting records comprised of data derived from the user responses and being indicative of compliance with the predetermined standards, and

f) processing the result records to establish evidence of a pattern of compliance with said plurality of standards.

37. A process as recited in claim 36 comprising communicating a plurality of corrective actions to the user in response to entry of user responses indicative of existing conditions being non-compliant with the plurality of standards.

38. A process as recited in claim 37 comprising requesting performance of the corrective actions by the user in an attempt to bring existing conditions of the operational categories into compliance with the plurality of standards.

39. A process as recited in claim 38 requiring supplementary user response subsequent to performance of the corrective actions which are indicative of compliance of the existing conditions with the plurality of standards.

40. A process as recited in claim 36 comprising defining the plurality of user interactive tasks as a plurality of test items directing user performance to determine existing conditions associated with the plurality of operational categories.

41. A process as recited in claim 40 comprising providing the user with a plurality of user responses indicative of a plurality of possible existing conditions of the plurality of operational categories.

42. A process as recited in claim 41 comprising manually selecting at least one of the provided plurality of user responses.

43. A process as recited in claim 42 comprising automatically selecting at least one of the provided plurality of user responses.

44. A process as recited in claim 41 comprising defining requested user responses as temperature automatically determined by temperature sensing.

45. A process as recited in claim 44 comprising automatically recording the user responses defined by the sensed temperatures.

46. A process as recited in claim 40 comprising scheduling periodic performance of the plurality of test items and required user responses.

47. A process as recited in claim 46 comprising determining untimely entry of user responses to scheduled test items being indicative of untimely user performance of scheduled test items.

48. A process as recited in claim 36 comprising processing the result records to establish documentary evidence of a pattern of compliance with said plurality of standards.