Method and device for managing vehicle related services

• US 20030177133A1
• Filed: 02/04/2003
• Published: 09/18/2003
• Est. Priority Date: 03/15/2002
• Status: Abandoned Application

• Current Assignee: Nissan Motor Co., Ltd.
• Original Assignee: Nissan Motor Co., Ltd.
• Inventors: Hikida, Shigehisa
• Application Number:
  US10/357,475
• Publication Number:
  US 20030177133A1
• Time in Patent Office: Days
• US Class Current: 707/100
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A method of managing information regarding vehicles and customers is provided in which information regarding vehicle and customers are stored in a consolidated manner after the vehicle has been sold. The method is basically accomplished by creating a management database that is based on customer information received from a sales company and vehicle information received from a vehicle manufacturer. The management database integrates the aforementioned two types of information at a management center. Service information received from a service entity is sent to the sales company such that the service information can be presented to the customer. The customer information containing details regarding services contracted by the customer is sent to the service entity. Two-way communications are conducted between the management center and each customer to manage additions/changes to the customer information and contracted services.

Claims

1. A method for managing vehicle related services comprising:

creating a management database including customer information received from at least one sales entity regarding customers and vehicle information received from at least one vehicle manufacturer regarding vehicles that were sold, the management database being configured to integrate the customer information and the vehicle information at a management center;

sending service information to the sales entity such that at least a portion of the service information can be presented to the customers;

sending at least a portion of the customer information containing details regarding services contracted by the customers to the service entity; and

conducting communications between the management center and each of the customers to manage at least one of the customer information and the services contracted by the customers.

2. The method as recited in claim 1, further comprising

processing a service plan based on at least a portion of the service information;

sending the service plan to the sales entity from the management center such that the service plan can be presented to the customers;

receiving at the management center the portion of the customer information containing details regarding the services contracted by the customers from the sales entity;

sending the portion of the customer information containing details regarding the services contracted by the customers from the management center to the service entity; and

sending from the management center a contract certification ID to the customers to enable a service contact to be made thereafter.

3. The method as recited in claim 1, further comprising

processing a service plan based on at least a portion of the service information, and sending the service plan to the sales entity from the management center such that the service plan can be presented to the customers.

4. The method as recited in claim 3, further comprising

creating the service plan at the service entity.

5. The method as recited in claim 3, further comprising

creating the service plan at the management center that includes services from a plurality of the service entities.

6. The method as recited in claim 1, further comprising

receiving at the management center the portion of the customer information containing details regarding the services contracted by the customers from the sales entity.

7. The method as recited in claim 1, further comprising

sending the portion of the customer information containing details regarding theservices contracted by the customers from the management center to the service entity.

8. The method as recited in claim 1, further comprising

sending from the management center a contract certification ID to the customers to enable a service contact to be made thereafter.

9. A method for managing vehicle related services comprising:

processing a service plan based on service information received at a management center;

sending the service plan to at least one sales entity from the management center such that the service plan can be presented to customers;

receiving at the management center customer information containing details regarding services contracted by the customers from the sales entity;

receiving at the management center vehicle information regarding a purchased vehicle from at least one vehicle manufacturer;

compiling the customer information and the vehicle information at the management center to create a management database;

sending at least the portion of the customer information containing details regarding the services contracted by the customers from the management center to the service entity; and

sending from the management center a contract certification ID to the customers to enable a service contact to be made thereafter.

10. A management center processing device comprising:

a two-way communication device configured to receive and send customer information, vehicle information and service information;

an information storage device configured to read and write the customer information, the vehicle information and the service information to a management database stored in the information storage device; and

a processing device to integrate and manage the customer information, the vehicle information and the service information, the processing device being operatively coupled to the two-way communication device and the information storage device so as to

process the customer information received from at least one sales entity,

process the vehicle information regarding a sold vehicle received from at least one vehicle manufacturer,

process the service information regarding various services provided from the service entity,

send at least a portion of the customer information containing details regarding services contracted by customer to the service entity,

send the service information to the sales entity,

send required information to the customers, and

process information containing modifications to the customer information and the services contracted by the customers.

11. The management center processing device as recited in claim 10, wherein

the processing device is further configured to create a service plan based on the service information, and send the service plan to the sales entity such that the service plan can be presented to the customers.

12. The management center processing device as recited in claim 10, wherein

the processing device is further configured to process the portion of the customer information containing details regarding the services contracted by the customers from the sales entity.

13. The management center processing device as recited in claim 10, wherein

the processing device is further configured to send the portion of the customer information containing details regarding the services contracted by the customers to the service entity.

14. The management center processing device as recited in claim 10, wherein

the processing device is further configured to send a contract certification ID to the customers to enable a service contact to be made thereafter.

15. A management device comprising:

communication means for receiving and sending customer information, vehicle information and service information;

storage means for reading and writing the customer information, the vehicle information and the service information to a management database stored in the storage means; and

processing means for integrating and managing the customer information, the vehicle information and the service information, the processing device being operatively coupled to the two-way communication device and the information storage device for

processing the customer information from at least one sales entity,

processing the vehicle information regarding a sold vehicle received from at least one vehicle manufacturer,

processing the service information regarding various services provided from the service entity,

sending the customer information containing details regarding services contracted by customer to the service entity,

sending the service information to the sales entity,

sending required information to the customers, and

processing information containing additions/changes to the customer information and contracted services received from the customers.

16. A vehicle information management system, comprising:

a management center device processing device including a management database that integrates customer information and vehicle information;

at least one customer terminal device operatively coupled to communicate with the management center processing device so as to send information containing additions/changes to the customer information and contracted services from customers to the management center processing device and receive required information from the management center processing device;

at least one sales entity terminal device operatively coupled to communicate with the management center processing device so as to send the customer information to the management center processing device and receive service information from the management center processing device;

at least one vehicle manufacturer terminal device operatively coupled to communicate with the management center processing device so as to send the vehicle information regarding a sold vehicle to the management center processing device; and

at least one service entity terminal device operatively coupled to communicate with the management center processing device so as to send the service information for a service plan to the management center processing device and receive the customer information containing details regarding services contracted by the customers from the management center processing device.

17. The vehicle information management system as recited in claim 16, further comprising

a plurality of the service entities that are operatively coupled to communicate with the management center processing device.