Methods and apparatus for detecting and providing notification of computer system problems

• US 20030177222A1
• Filed: 03/15/2002
• Published: 09/18/2003
• Est. Priority Date: 03/15/2002
• Status: Active Grant

• Current Assignee: Genworth Mortgage Holdings LLC (Genworth Financial Incorporated)
• Original Assignee: Genworth Mortgage Holdings LLC (Genworth Financial Incorporated)
• Inventors: Bradley, Donald A., Noble, Robert P.
• Granted Patent: US 7,130,902 B2
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

Techniques for automatically monitoring a computer network and notifying an attendant upon detection of problems are described. A system for monitoring the computer network comprises a monitoring server connected to the network and operative to communicate with a plurality of monitored servers belonging to the network and a monitor program hosted on the monitor server and operative to test the performance and correct functioning of selected ones of the monitored servers and the presence or absence of problems related to applications running on the monitored servers.

Claims

1. A system for monitoring a computer network and notifying an attendant if a problem is detected, comprising:

a monitoring server connected to the network and operative to communicate with a plurality of monitored servers belonging to the network; and

a monitor program hosted on the monitor server and operative to test the performance and correct functioning of selected ones of the monitored servers and the presence or absence of problems related to applications running on the monitored servers.

2. The system of claim 1, wherein the monitoring server communicates with the monitored servers using a TCP/IP protocol.

3. The system of claim 2, wherein the monitor program is operative to test the presence and data transfer rate of the monitored servers.

4. The system of claim 3, wherein the monitor program tests the presence of the monitored servers by pinging one or more of the monitored servers and noting whether the monitored server or servers answer the ping correctly.

5. The system of claim 4, wherein the monitoring servers and the monitored servers provide authentication information to one another and wherein the monitored servers do not respond to a ping from the monitoring servers in the absence of proper authentication information from the monitoring server and wherein the monitoring server does not recognize a response from a monitored server in the absence of proper authentication information from the monitored server.

6. The system of claim 5, wherein the monitoring server tests the data transfer rate of the monitored servers by sending a series of pings to one or more of the monitored servers, timing responses received from the monitored server and evaluating the timing of the responses to determine whether the data transfer rate is satisfactory.

7. The system of claim 6, wherein the monitoring server is operative to retest a server whose presence is not detected or which does not provide a proper data transfer rate and wherein the monitoring server does not notify the attendant of a test failure if the retest passes.

8. The system of claim 7, wherein the monitoring server is operative to increase the frequency at which the data transfer rate if a server is tested if the data transfer rate of the server is determined to be lower than expected but not low enough that the data transfer rate is determined to be unsatisfactory.

9. The system of claim 8, wherein the monitoring server decreases the testing of a server in the event that the rate of testing has been increased because the transfer rate of the server has been determined to be lower than expected but subsequent tests of the server have determined that the data transfer rate has returned to normal.

10. The system of claim 9, wherein the monitoring server is operative to modify testing sequences and procedures in response to test results received from the monitored servers.

11. The system of claim 10, wherein the monitoring server is further operative to examine logs maintained by monitored applications hosted on each of the monitored servers and to notify the attendant if one or more logs includes an entry indicating the presence of a problem.

12. The system of claim 11, wherein the monitoring server is operative to prepare a query specifying an event of particular interest and to examine one or more of the logs for an event meeting the terms of the query.

13. The system of claim 12, further comprising a message library storing messages to be sent to the attendant, wherein the monitoring application is operative to select an appropriate message from the message library and send the message to a paging center in order to page the attendant with the message.

14. The system of claim 12, further comprising a message library storing messages to be sent to the attendant, and wherein the monitoring application is operative to select an appropriate message from the message library and place the message in a message queue for subsequent retrieval for transmission to the attendant.

15. A method of monitoring a network and automatically notifying an attendant of network problems, comprising the steps of:

testing for the presence of one or more monitored servers;

testing a data transfer rate of the one or more monitored servers;

examining logs maintained by one or more monitored applications for the presence of entries indicating problems; and

notifying an attendant if one or more tests is failed or if a problem entry is present.

16. The method of claim 15 wherein the step of testing for the presence of the one or more servers includes pinging the address of each server whose presence is to be tested for and noting whether or not a response to the ping is received, with a failure to receive a response indicating a failure of the test.

17. The method of claim 16 wherein the step of testing the data transfer rate of the one or more monitored servers comprises sending a series of pings to one or more of the monitored servers, timing responses received from the monitored server and evaluating the timing of the responses to determine whether the data transfer rate is satisfactory.

18. The method of claim 17 wherein the step of testing for the presence of the one or more servers is preceded by a step of preparing a script to direct testing and wherein the step of notifying the attendant of a failure is followed by a step of modifying the script so that the attendant is no longer notified of a failure of the element which failed the test.

19. The method of claim 18 wherein the step of examining logs maintained by one or more monitored applications includes preparing a query identifying an event of particular interest and searching the logs for events meeting the terms of the query.

20. The method of claim 19 wherein the step of notifying the attendant includes submission of a message to a message queue and subsequent retrieval of the message from the queue for transmission to the attendant.