Transaction system

• US 20030179290A1
• Filed: 03/17/2003
• Published: 09/25/2003
• Est. Priority Date: 05/07/1997
• Status: Abandoned Application

• Current Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Original Assignee: Diebold Incorporated (Diebold Nixdorf, Incorporated)
• Inventors: Kalman, Jeffrey M., Benore, Randolph C., Frazzitta, Bartholomew J., McIntyre, Daniel S., DePietro, Mark
• Application Number:
  US10/390,342
• Publication Number:
  US 20030179290A1
• Time in Patent Office: Days
• US Class Current: 348/61
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/201 Accessories of ATMs
• CPC Class Codes: H04N 7/18 Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast

Abstract

A system for carrying out transactions includes customer stations (118) and ATM stations (120) and a service provider station (114). The service provider station and customer stations are operated in a building (116) or other facility in which a service provider operates the service provider station in a secure room. Audio and video communications are established between the service provider and customers at the customer stations and ATM stations. Items can be exchanged between customer station customers and the service provider through carriers (26) transmitted through a pneumatic tube system (22). A video material presentation device (50) provides promotional or other video material which may be presented on displays at the customer stations. The video material may be presented to customers when the customer terminal is not in communication with the service provider terminal.

Claims

1. A transaction system comprising:

a service provider (SP) station, wherein the SP station is enabled to be operated by a service provider providing a transaction, wherein the SP station includes an SP carrier delivery and receiving device and at least one component of;

an SP visual display,

an SP camera,

an SP audio transmitting device,

an SP audio receiving device,

at least one customer station, wherein the customer station is enabled to be operated by a customer requesting a transaction, wherein the customer station includes a customer carrier delivery and receiving device, an automated transaction machine station, wherein the automated transaction machine station includes an automated transaction machine, wherein the machine is enabled to be operated by a customer, wherein the automated transaction machine station includes at least one component of;

a customer visual display,

a customer camera,

a customer audio transmitting device,

a customer audio receiving device,

wherein the SP carrier delivery and receiving device is in operative connection with the customer carrier delivery and receiving device, and wherein a carrier is enabled to be selectively moved with a transaction item between the customer station and the SP station,

wherein the SP station is in operative connection with the automated transaction machine station through at least one component of the SP station and at least one component of the automated transaction machine station.

2. The system according to claim 1 and further comprising a building, wherein the SP station and a customer station are positioned inside of the building.

3. The system according to claim 2 wherein the automated transaction machine station is positioned outside of the building.

4. The system according to claim 3 wherein the automated transaction machine comprises an automated banking machine.

5. The system according to claim 4 wherein the automated banking machine comprises an ATM.

6. The system according to claim 4 wherein the automated banking machine is operative to dispense currency.

7. The system according to claim 4 wherein the automated banking machine is operative to accept a currency deposit.

8. The system according to claim 1 wherein the customer visual display is in operative connection with the SP camera, wherein the customer camera is in operative connection with the SP display, wherein the customer audio transmitting device is in operative connection with the SP audio receiving device, and wherein the customer audio receiving device is in operative connection with the SP audio transmitting device.

9. The system according to claim 8 and further comprising a building, wherein the automated transaction machine comprises an ATM, wherein the SP station and a customer station are positioned inside of the building and the ATM is positioned outside of the building.

10. The system according to claim 1 wherein the customer station includes at least one component of:

a customer station visual display,

a customer station camera,

a customer station audio transmitting device,

a customer station audio receiving device.

11. The system according to claim 10 and further comprising a building, wherein the building comprises an interior area which includes an interior wall extending therein, wherein the SP station is housed in the interior area, and wherein at least one component among the customer station visual display, customer station camera, customer station audio transmitting device, customer station audio receiving device, and customer carrier delivery and receiving device of the customer station is positioned within the interior area in supporting connection with the interior wall.

12. The system according to claim 1 wherein the SP carrier delivery and receiving device comprises an SP pneumatic tube carrier delivery and receiving device, and wherein the customer carrier delivery and receiving device comprises a customer pneumatic tube carrier delivery and receiving device.

13. The system according to claim 1 wherein the system further comprising a building, wherein the system further comprises a plurality of customer stations positioned inside the building, wherein the system further comprises a plurality of automated transaction machine stations positioned outside of the building, and wherein each of the customer stations and automated transaction machine stations is in operative connection with the SP station.

14. A system comprising:

a service provider (SP) station including;

an SP visual display,

an SP camera,

an SP audio transmitting device and an SP audio receiving device,

an SP pneumatic tube carrier delivery and receiving device,

at least one customer station including;

a customer visual display in operative connection with the SP camera,

a customer camera in operative connection with the SP display,

a customer audio transmitting device in operative connection with the SP audio receiving device,

a customer audio receiving device in operative connection with the SP audio transmitting device, and

a customer pneumatic tube carrier delivery and receiving device in operative connection with the SP pneumatic tube carrier delivery and receiving device, wherein a carrier is enabled to be selectively moved between the customer station and the SP station,

a building, wherein the SP station is housed in the building, and wherein at least one component among the customer visual display, customer camera, customer audio transmitting device, customer audio receiving device, and customer carrier delivery and receiving device of the customer station is positioned within the building,

at least one automated transaction machine station, wherein the automated transaction machine station includes an automated transaction machine, wherein the machine is enabled to be operated by a customer to carry out a transaction, wherein the automated transaction machine station is in operative connection with the SP station.

15. The system according to claim 14 wherein the building comprises an interior area which includes an interior wall extending therein, wherein the SP station is housed in the interior area, and wherein at least one component among the customer visual display, customer camera, customer audio transmitting device, customer audio receiving device, and customer carrier delivery and receiving device of the customer station is positioned within the interior area in supporting connection with the interior wall.

16. The system according to claim 14 wherein a customer station is positioned inside of the building.

17. The system according to claim 16 wherein an automated transaction machine station is positioned outside of the building.

18. The system according to claim 16 wherein the system further comprises a plurality of customer stations in the building, wherein each of the customer stations is in operative connection with the SP station.

19. The system according to claim 18 wherein each customer station includes a device actuatable by a customer at a customer station, and wherein the system further includes a queuing device at the SP station, and wherein the queuing device is in operative connection with each customer actuatable device, and wherein the queuing device is operative to generate an order wherein the order includes data representative of a time sequence in which the actuatable devices at the customer stations were actuated, and wherein the queuing device is operative to indicate data responsive to the order.

20. The system according to claim 19 wherein each automated transaction machine station includes a device actuatable by a customer at an automated transaction machine station, and wherein the queuing device is in operative connection with each automated transaction machine station customer actuatable device, and wherein the queuing device is operative to generate an order wherein the order includes data representative of a time sequence in which the actuatable devices at the customer stations and the automated transaction machine stations were actuated, and wherein the queuing device is operative to indicate data responsive to the order.

21. The system according to claim 17 wherein automated transaction machine is operative to dispense currency.

22. The system according to claim 21 wherein the automated transaction machine comprises an ATM.

23. A transaction system comprising:

a service provider (SP) station, wherein the SP station is enabled to be operated by a service provider providing a transaction, wherein the SP station includes at least one SP communication device,

a customer station, wherein the customer station is enabled to be operated by a customer requesting a transaction, wherein the customer station includes a customer communication device, wherein the customer communication device is in operative connection with an SP communication device enabling communication between a customer at the customer station and a service provider at the SP station,

a delivery device, wherein the delivery device is adapted to deliver a transaction item from either of the SP or customer stations to the other respective SP or customer station,

a building, wherein the SP station and the customer station are positioned inside of the building,

an automated transaction machine station, wherein the automated transaction machine station includes an automated transaction machine, wherein the machine is enabled to be operated by a customer, wherein the automated transaction machine station includes a customer communication device, wherein the automated transaction machine station customer communication device is in operative connection with an SP communication device enabling communication between a customer at the automated transaction machine station and a service provider at the SP station.

24. The system according to claim 23 wherein the automated transaction machine station is positioned outside of the building.

25. The system according to claim 23 wherein the automated transaction machine station customer communication device is in operative connection with an SP communication device enabling visual and audio communication between a customer at the automated transaction machine station and a service provider at the SP station.

26. The system according to claim 25 wherein the customer station customer communication device is in operative connection with an SP communication device enabling visual and audio communication between a customer at the customer station and a service provider at the SP station.

27. The system according to claim 26

wherein the SP station includes a visual display, camera, audio transmitting device, and audio receiving device,

wherein the automated transaction machine station includes a visual display, camera, audio transmitting device, and audio receiving device enabling communication between a customer at the automated transaction machine station and a service provider at the SP station, and

wherein the customer station includes a visual display, camera, audio transmitting device, and audio receiving device enabling communication between a customer at the customer station and a service provider at the SP station.

28. The system according to claim 23 wherein the automated transaction machine station customer communication device includes a visual display having a display screen, wherein the automated transaction machine station customer communication device is operative to simultaneously display both transaction information and an image of the service provider on the display screen.

29. The system according to claim 23 wherein an SP communication device includes a visual display having a display screen, wherein the visual display is operative to simultaneously display both automated transaction machine station customer transaction information and an image of the automated transaction machine station customer on the display screen.

30. The system according to claim 29 wherein the automated transaction machine station includes a visual display having a display screen, wherein the automated transaction machine station visual display is operative to display customer transaction information, wherein an SP visual display is operative to display the same customer transaction information.

31. The system according to claim 23 wherein the SP station includes a visual display having a display screen, wherein the SP station is operative to receive on the display screen an image of a customer at the automated transaction machine station.

32. The system according to claim 23 wherein the automated transaction machine station includes a visual display having a display screen, wherein the automated transaction machine station visual display is operative to display customer transaction information on the display screen, wherein the SP station enables a service provider to visually point out on the automated transaction machine station display screen a specific portion of the transaction information to the customer.

33. The system according to claim 23 wherein the automated transaction machine comprises a self-service dispensing machine.

34. The system according to claim 33 wherein the self service dispensing machine comprises a cash dispensing machine.

35. The system according to claim 23 wherein the automated transaction machine comprises an ATM.