Personal calendaring, schedules, and notification using directory data

• US 20030179864A1
• Filed: 03/20/2003
• Published: 09/25/2003
• Est. Priority Date: 03/20/2002
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Decker, John Jeffrey, Stillman, Scott T.
• Granted Patent: US 7,167,547 B2
• Time in Patent Office: Days
• US Class Current: 379/88.18
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4931 Directory assistance systems

Abstract

Methods and systems are provided for utilizing calling party personal calendaring and scheduling information to facilitate enhanced directory assistance information. After obtaining a directory number for a called party from a subscriber'"'"'s address book or from a directory assistance service, a voice services node queries a personal scheduling calendar of the called party to determine whether the called party is currently located at a location other than the location accessible by the obtained directory number. If so, the voice services node may obtain an alternate directory number for the current location of the called party, and the voice services node may automatically place a call to the called party via the alternate directory number or provide the alternate directory number to the subscriber.

Claims

1. A method for utilizing personal calendaring information of a called party for directing a call to the called party, comprising:

placing a call at a calling party switch for voice interactive services;

routing the call to a network component for voice interactive services;

receiving a request at the network component to connect the call to a called party;

querying a calling party address book for a directory number associated with the called party;

querying a personal scheduling calendar of the called party;

determining whether the called party may be reached at the present date and time at a second directory number different from a directory number for the called party returned from the calling party address book to the second network element; and

if the called party may be reached at the present date and time at a second directory number different from the directory for the called party returned from the calling party address book to the network component, returning the second directory number to the network component.

2. The method of claim 1, after returning the second directory number to the network component, connecting a call between the calling party and the called party via the second directory number.

3. The method of claim 1, whereby querying a personal scheduling calendar of the called party includes at the second network element, querying a customer profile database to determine whether the called party has established a customer profile.

4. The method of claim 3, whereby the step of querying a customer profile database to determine whether the called party has established a customer profile includes passing a database query from the network component to the customer profile database.

5. The method of claim 4, whereby passing the database query to the customer profile database includes passing with the database query the directory number returned from the calling party address book to the second network element.

6. The method of claim 5, further comprising using the directory number returned from the calling party address book, parsing the customer profile database for a customer profile associated with the called party.

7. The method of claim 6, further comprising:

determining whether the customer profile for the called party has a personal scheduling calendar for the called party; and

if the customer profile for the called party has a personal scheduling calendar for the called party, locating a present date and time position in the personal scheduling calendar.

8. The method of claim 7, further comprising determining whether the present date and time position in the personal scheduling calendar includes a second directory number for the called party.

9. The method of claim 1, further comprising at the second network element, notifying the calling party that the called party may be reached at a second directory number.

10. The method of claim 9, further comprising playing an audio-formatted message from the network component to the calling party including the second directory number.

11. The method of claim 9, prior to notifying the calling party that the called party may be reached at the second directory number, converting the second directory number from a text to speech message for playing the calling party.

12. The method of claim 1, further comprising accessing the called party customer profile in the customer profile database to update the called party personal scheduling calendar with alternate directory numbers for one or more date and time positions in the personal scheduling calendar.

13. The method of claim 12, whereby accessing the called party customer profile in the customer profile database includes accessing the customer profile database telephonically by the called party via the network component.

14. The method of claim 12, whereby accessing the called party customer profile in the customer profile database includes accessing the customer profile database by the called party via a distributed computing network.

15. The method of claim 14, whereby accessing the customer profile database by the called party via a distributed computing network includes accessing the customer profile database via the Internet.

16. The method of claim 15, whereby accessing the customer profile database via the Internet includes accessing the customer profile database using a TCP/IP protocol connection from a called party-computing device to the customer profile database.

17. The method of claim 14, after accessing the customer profile database by the called party via a distributed computing network, downloading a second called party personal scheduling calendar to the called party personal scheduling calendar in the called party customer profile.

18. A method for obtaining directory assistance information and for storing the obtained directory assistance information in a subscriber address book, comprising:

placing a call at a calling party switch for voice interactive services;

triggering a query from the calling party switch to a first network component for call routing instructions;

routing the call to a second network component for voice interactive services;

receiving a request at the second network component to connect the call to a called party;

querying a calling party address book for a directory number associated with the called party;

if a directory number associated with the called party is not located in the calling party address book, connecting the calling party to a directory assistance service for obtaining a directory number for the called party;

querying a personal scheduling calendar of the called party;

determining whether the called party may be reached at the present date and time at a second directory number different from a directory number for the called party obtained from the directory assistance service by the second network element; and

if the called party may be reached at the present date and time at a second directory number different from the directory for the called party obtained from the directory assistance service by the second network element, returning the second directory number to the second network component.

19. The method of claim 18, after returning the second directory number to the second network component, connecting a call between the calling party and the called party via the second directory number.

20. The method of claim 18, whereby querying a personal scheduling calendar of the called party includes at the second network element, querying a customer profile database to determine whether the called party has established a customer profile.

21. The method of claim 20, whereby the step of querying a customer profile database to determine whether the called party has established a customer profile includes passing a database query from the second network component to the customer profile database.

22. The method of claim 21, whereby passing the database query to the customer profile database includes passing with the database query the directory number obtained from the directory assistance service by the second network element.

23. The method of claim 22 further comprising using the directory number obtained from the directory assistance service by the second network element, parsing the customer profile database for a customer profile associated with the called party.

24. The method of claim 23, further comprising:

determining whether the customer profile for the called party has a personal scheduling calendar for the called party; and

if the customer profile for the called party has a personal scheduling calendar for the called party, locating a present date and time position in the personal scheduling calendar.

25. The method of claim 24, further comprising determining whether the present date and time position in the personal scheduling calendar includes a second directory number for the called party.

26. The method of claim 18, further comprising at the second network element, notifying the calling party that the called party may be reached at a second directory number.

27. The method of claim 26, further comprising playing an audio-formatted message from the second network component to the calling party including the second directory number.

28. The method of claim 27, prior to notifying the calling party that the called party may be reached at the second directory number, converting the second directory number from a text to speech message for playing the calling party.

29. The method of claim 18, further comprising accessing the called party customer profile in the customer profile database to update the called party personal scheduling calendar with alternate directory numbers for one or more date and time positions in the personal scheduling calendar.

30. The method of claim 29, whereby accessing the called party customer profile in the customer profile database includes accessing the customer profile database telephonically by the called party via the second network component.

31. The method of claim 29, whereby accessing the called party customer profile in the customer profile database includes accessing the customer profile database by the called party via a distributed computing network.

32. The method of claim 31, whereby accessing the customer profile database by the called party via a distributed computing network includes accessing the customer profile database via the Internet.

33. The method of claim 32, whereby accessing the customer profile database via the Internet includes accessing the customer profile database using a TCP/IP protocol connection from a called party-computing device to the customer profile database.

34. The method of claim 31, after accessing the customer profile database by the called party via a distributed computing network, downloading a second called party personal scheduling calendar to the called party personal scheduling calendar in the called party customer profile.

35. A method for utilizing personal calendaring information of a called party for directing a call to the called party, comprising:

receiving a request at a telecommunications system voice services node to connect a call to a called party;

querying a calling party address book for a directory number associated with the called party;

querying a personal scheduling calendar of the called party;

determining whether the called party may be reached at the present date and time at a second directory number different from a directory number for the called party returned from the calling party address book to the voice services node;

if the called party may be reached at the present date and time at a second directory number different from the directory for the called party returned from the calling party address book to the voice services node, returning the second directory number to the voice services node; and

connecting a call between the calling party and the called party via the second directory number.

36. The method of claim 35,

whereby querying a personal scheduling calendar of the called party includes

at the voice services node, querying a customer profile at a customer profile database;

and

determining whether the customer profile for the called party has a personal scheduling calendar for the called party; and

whereby determining whether the called party may be reached at the present date and time at a second directory number different from a directory number for the called party returned from the calling party address book to the voice services node includes

locating a present date and time position in the personal scheduling calendar, and

determining whether the present date and time position in the personal scheduling calendar includes a second directory number for the called party.

37. The method of claim 36, further comprising at the voice services node, notifying the calling party that the called party may be reached at a second directory number.

38. A system for utilizing personal calendaring information of a called party for directing a call to the called party, comprising:

a telecommunications system voice services node operative

to receive a request to connect the call to a called party;

to query a calling party address book for a directory number associated with the called party;

to query a personal scheduling calendar of the called party;

to determine whether the called party may be reached at the present date and time at a second directory number different from a directory number for the called party returned from the calling party address book to the voice services node;

to receive the second directory number from a called party customer profile; and

to connect a call between the calling party and the called party via the second directory number.

39. The system of claim 38, whereby the voice services node is further operative to query a customer profile database to determine whether the called party has established a customer profile.

40. The system of claim 39, whereby the voice services node is further operative to pass a database query from the voice services node to the customer profile database to determine whether the called party has established a customer profile includes.

41. The system of claim 40, whereby the voice services node is further operative to pass with the database query the directory number returned from the calling party address book for parsing the customer profile database for a customer profile associated with the called party.

42. The system of claim 41, whereby the voice services node is further operative

to determine whether the customer profile for the called party has a personal scheduling calendar for the called party;

and

to locate a present date and time position in the personal scheduling calendar if the customer profile for the called party has a personal scheduling calendar for the called party.

43. The system of claim 42, whereby the voice services node is further operative to determine whether the present date and time position in the personal scheduling calendar includes a second directory number for the called party.

44. The system of claim 38, whereby the voice services node is further operative to notify the calling party that the called party may be reached at a second directory number.

45. The system of claim 44, whereby the voice services node is further operative to play an audio-formatted message to the calling party including the second directory number.

46. The system of claim 45, whereby the voice services node is further operative to convert the second directory number from a text to speech message for playing the calling party prior to notifying the calling party that the called party may be reached at the second directory number.

47. The system of claim 38, whereby the voice services node is further operative

to receive updates to the called party personal scheduling calendar including alternate directory numbers for one or more date and time positions in the personal scheduling calendar;

and

to pass updates to the called party personal scheduling calendar to the customer profile database for entry into the called party customer profile.