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Repair and maintenance support system and a car corresponding to the system

  • US 20030182034A1
  • Filed: 03/14/2003
  • Published: 09/25/2003
  • Est. Priority Date: 05/08/2001
  • Status: Active Grant
First Claim
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1. A repair and maintenance support system comprising:

  • an onboard peripheral apparatus installed on a vehicle and having a failure detector;

    an onboard main controller installed on a vehicle and having a controller for managing car information from said onboard peripheral apparatus; and

    a response center being capable of receiving information from said onboard main controller through wireless communication;

    wherein said response center comprises a process controller, a repair-reception database storing data on failure based on failure information received from said onboard main controller, a customer database storing data relating on customer-related matters, and a remedy database storing data on failure remedies; and

    said process controller acquire information on failure remedy from remedy database established at a car manufacturer based on said failure information, and provide instruction of remedy by transmitting said information on failure remedy, to a shop for carrying out remedy.

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