System and method for authorizing service requests for fleet vehicles
First Claim
1. A method of automatically processing of requests for a work authorization comprising:
- receiving a request for the work authorization for a service through a communication module;
receiving an identification of a vehicle for which the service is requested, the identification being received through the communication module;
processing the request for the work authorization; and
generating a decision on the request for the work authorization based on the requested work authorization and a status of the vehicle.
1 Assignment
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Accused Products
Abstract
Fleet vehicles are brought into a service provider to have various services performed. The service provider accesses an automated work authorization system and provides an identification of the service provider, the vehicle, the service to be performed and their associated costs. The system processes the request to determine if the requested service is necessary or appropriate for this specific vehicle based on the current status of the vehicle as well as that vehicle'"'"'s service history. In addition, the cost of the service is analyzed to determine if it is appropriate. The system can then automatically generate a work authorization and communicate the work authorization to the service provider. If the system is unable to fully process the request, the call can be transferred to a human technical assistant for further processing. All of the information gathered by the system is passed to the technical assistant and automatically populates an interface used by the technical assistant.
14 Citations
32 Claims
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1. A method of automatically processing of requests for a work authorization comprising:
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receiving a request for the work authorization for a service through a communication module;
receiving an identification of a vehicle for which the service is requested, the identification being received through the communication module;
processing the request for the work authorization; and
generating a decision on the request for the work authorization based on the requested work authorization and a status of the vehicle. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of automatically processing requests from a service provider for a work authorization for a service to be performed on a fleet vehicle, the method comprising:
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establishing a connection between the service provider and a communication module, wherein input from the service provider is received and processed by the communication module;
receiving an identification of the vehicle wherein the identification of the vehicle is provided to a vehicle history evaluation module that identifies a service history of the vehicle;
receiving a request to provide the work authorization for the service;
receiving an indication of the cost of the service;
processing the request based on the service history of the vehicle, and the indicated cost of the service;
generating a decision regarding the request; and
communicating the decision to the service provider. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system for the automated processing of work authorization requests by a fleet management service from a service provider, the system comprising:
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a database for storing information relating to a service history of a vehicle and service codes for denoting vehicle services and acceptable costs for the services;
a communication module configured to receive information from the service provider;
vehicle history evaluation module configured to obtain and process information relating to the status of a vehicle for which the work authorization is requested;
a cost evaluation module configured to determine if a proposed cost received from the communication module for a service for which the work authorization is being requested is below a predetermined value established for the performance of the service; and
a logic module configured to generate a work authorization when the vehicle history evaluation module and cost evaluation module provide an indication that the requested service and cost are appropriate. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32)
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Specification