Electronic restaurant service management system
First Claim
1. A restaurant management system comprising:
- at least one server sending and receiving messages from participating terminals, and generating dynamic graphic and text menu interface;
plurality electronic assistant terminals with wireless network connection displaying said graphic and text menu interface, sending order and service requests, and listing service status;
at least one service desk terminal displaying said order requests, said service requests and said service status;
at least one kitchen terminal showing said order requests;
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Accused Products
Abstract
An automatic menu display, service request, order entry and management system used in restaurant comprises of a central server, Electronic Assistant Terminals (EAT) and service location terminals. The central server synchronizes the menu display, dispatches service requests and order entries to appropriate service locations, including kitchen, cashier, service desk and bar. All the information related to sales and requests are stored in a database located on the central server. The Electronic Assistant Terminals display image or text menu, transmit service requests and order entries as well as display summarized customers'"'"' order statement and bill statements. The EATs are placed on each table adjacent to each seat, talking to the center control server through wireless connection. The service location terminals include service desk terminals, kitchen terminals, cashier terminals and office terminals. Service desk terminals prompt the request contents, such as drinks, foods, special services, and their origins. Service personnel bring the proper items to correct locations. Kitchen terminal shows the request food items. Restaurant managers can access database from office terminals, check current service status, view reports, analyze sales and update menu.
41 Citations
11 Claims
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1. A restaurant management system comprising:
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at least one server sending and receiving messages from participating terminals, and generating dynamic graphic and text menu interface;
plurality electronic assistant terminals with wireless network connection displaying said graphic and text menu interface, sending order and service requests, and listing service status;
at least one service desk terminal displaying said order requests, said service requests and said service status;
at least one kitchen terminal showing said order requests;
- View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of operating said restaurant management system comprising:
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a customer requesting services by sending said order and service requests through said electronic assistant terminal to said server;
a service personnel in kitchen getting said customer'"'"'s said order requests from said kitchen terminal and responding said customer'"'"'s said order requests by sending responding messages through said kitchen terminal to said server;
a waiter getting said customer'"'"'s said order and service requests from said service desk terminal and locating said customer by said unique identification code, then bringing correct items to the said customer, at mean time sending responding message to said server;
said server dispatching messages to correct destination terminals;
said customer getting responding messages displayed on said electronic assistant terminal;
- View Dependent Claims (9, 10, 11)
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Specification