System and method for emergency call diversion
First Claim
Patent Images
1. A distributed communication system capable of providing emergency call diversion, comprising:
- a client;
a device for processing a call to the client via a network of the distributed communication system; and
a call diversion server for controlling call diversion within the distributed communication system, wherein, upon recognizing that a state exists within the distributed communication system requiring diversion of the call, the call diversion server is capable of causing the call to be processed according to a set of predetermined diversion rules so that the call is diverted.
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Abstract
A distributed communication system that is capable of providing emergency call diversion during an event such as a power outage, network or sub-network failure, site closure, or the like, allows devices within the system affected by the event to rapidly inform one another that it is necessary to enter a call diversion state or mode during the duration of the outage. In this manner, calls may be diverted from different points within the network, or with different diversion behaviors as necessary.
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Citations
41 Claims
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1. A distributed communication system capable of providing emergency call diversion, comprising:
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a client;
a device for processing a call to the client via a network of the distributed communication system; and
a call diversion server for controlling call diversion within the distributed communication system, wherein, upon recognizing that a state exists within the distributed communication system requiring diversion of the call, the call diversion server is capable of causing the call to be processed according to a set of predetermined diversion rules so that the call is diverted. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 32)
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14. A method for providing call diversion in a distributed communication system, comprising:
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recognizing that a call diversion state exists for at least one device in the distributed communication system; and
processing a request for completion of a call employing the at least one device according to a set of predetermined diversion rules for providing diversion of the call. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22)
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23. A method for providing call diversion in a distributed communication system, comprising:
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detecting an event wherein call diversion is required; and
communicating a divert command to a device of the distributed communication system in response to detection of the event for placing the device in a call diversion mode, the device being configured to process a request for completion of a call received while the device is in the call diversion mode according to a set of predetermined diversion rules for providing diversion of the call. - View Dependent Claims (24, 25, 26, 27, 28)
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29. A distributed communication system, comprising:
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means for recognizing that a call diversion state exists for at least one device in the distributed communication system; and
means for processing a request for completion of a call employing the at least one device according to a predetermined call diversion rule. - View Dependent Claims (30, 31, 33, 34, 35, 36)
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37. A distributed communication system, comprising:
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means for detecting an event wherein call diversion is required; and
means for communicating a divert command to a device of the distributed communication system in response to detection of the event for placing the device in a call diversion mode, the device being configured to process a request for completion of a call received while the device is in the call diversion mode according to a set of predetermined diversion rules for providing diversion of the call if necessitated by the event. - View Dependent Claims (38, 39, 40, 41)
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Specification