System and method for emergency call diversion

• US 20030185200A1
• Filed: 03/26/2002
• Published: 10/02/2003
• Est. Priority Date: 03/26/2002
• Status: Active Grant

• Current Assignee: Unify Inc. (Atos SE)
• Original Assignee: Siemens Information And Communication Networks, Inc.
• Inventors: Beyda, William J.
• Granted Patent: US 7,206,306 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways

Abstract

A distributed communication system that is capable of providing emergency call diversion during an event such as a power outage, network or sub-network failure, site closure, or the like, allows devices within the system affected by the event to rapidly inform one another that it is necessary to enter a call diversion state or mode during the duration of the outage. In this manner, calls may be diverted from different points within the network, or with different diversion behaviors as necessary.

Claims

1. A distributed communication system capable of providing emergency call diversion, comprising:

a client;

a device for processing a call to the client via a network of the distributed communication system; and

a call diversion server for controlling call diversion within the distributed communication system,

wherein, upon recognizing that a state exists within the distributed communication system requiring diversion of the call, the call diversion server is capable of causing the call to be processed according to a set of predetermined diversion rules so that the call is diverted.

2. The distributed communication system as claimed in claim 1, wherein the call diversion server is implemented as a program of instructions executed by the device, and wherein control of call diversion is distributed through the distributed communication system.

3. The distributed communication system as claimed in claim 1, wherein the device comprises a gateway for connecting the distributed communication system with a second communication system for providing communication between the external communication system and the client.

4. The distributed communication system as claimed in claim 3, wherein the second communication system comprises at least one of a public switched telephone network (PSTN) and a private branch exchange (PBX).

5. The distributed communication system as claimed in claim 3, further comprising a gatekeeper.

6. The distributed communication system as claimed in claim 5, wherein the call diversion server is implemented as a program of instructions executed by at least one of the gateway and the gatekeeper so that control of call diversion is distributed between the gateway and the gatekeeper.

7. The distributed communication system as claimed in claim 1, wherein a divert command is provided to the call diversion server for informing the call diversion server of the call diversion state, the divert command being provided in response to detection of an event wherein call diversion is required.

8. The distributed communication system as claimed in claim 1, wherein the call diversion server causes normal call processing to be resumed upon recognizing that the call diversion state has passed.

9. The distributed communication system as claimed in claim 8, wherein an end divert command is provided to the call diversion server for informing the call diversion server that the call diversion state has ended, the end divert command being provided in response to detection that the event requiring call diversion has ended.

10. The distributed communication system as claimed in claim 1, wherein the set of predetermined diversion rules comprises a rules database cross-referencing the device with types of calls employing the device for determining a desired diversion action to be taken to effect call diversion for the requested call.

11. The distributed communication system as claimed in claim 1, wherein the distributed communication system comprises a telephony-over-LAN (ToL) system.

12. The distributed communication system as claimed in claim 1, wherein the distributed communication system employs at least one of H.323 protocol and session initiation protocol (SIP).

13. The distributed communication system as claimed in claim 1, wherein the device comprises at least one of a gateway, a gatekeeper, a client, and a private branch exchange (PBX).

32. The distributed communication system as claimed in claim 31, wherein the means for recognizing that the call diversion state has ended comprises means for receiving an end divert command for ending the call diversion state, the end divert command being provided in response to detection that the event requiring call diversion has passed.

14. A method for providing call diversion in a distributed communication system, comprising:

recognizing that a call diversion state exists for at least one device in the distributed communication system; and

processing a request for completion of a call employing the at least one device according to a set of predetermined diversion rules for providing diversion of the call.

15. The method as claimed in claim 14, wherein the step of recognizing that a call diversion state exists comprises receiving a divert command establishing the call diversion state, the divert command being provided in response to detection of an event wherein emergency call diversion is required.

16. The method as claimed in claim 14, further comprising recognizing that the call diversion state has ended and resuming normal call processing.

17. The method as claimed in claim 16, wherein the step of recognizing that the call diversion state has ended comprises receiving an end divert command for ending the call diversion state, the end divert command being provided in response to detection that the event requiring call diversion has passed.

18. The method as claimed in claim 14, wherein the step of processing a request for completion of a call employing the at least one device comprises querying a database cross-referencing the at least one device with types of calls employing the device for determining a desired diversion action to be taken to effect call diversion for the requested call.

19. The method as claimed in claim 14, wherein the step of recognizing that a call diversion state exists comprises receiving a divert command establishing that a call diversion state exists for the at least one device, the divert command being provided upon detection that a response has not been provided to the request.

20. The method as claimed in claim 14, wherein the distributed communication system is a telephony-over-LAN (ToL) system.

21. The method as claimed in claim 14, wherein the distributed communication system employs at least one of H.323 protocol and session initiation protocol (SIP).

22. The method as claimed in claim 14, wherein the at least one device comprises at least one of a gateway, a gatekeeper, a client, and a private branch exchange (PBX).

23. A method for providing call diversion in a distributed communication system, comprising:

detecting an event wherein call diversion is required; and

communicating a divert command to a device of the distributed communication system in response to detection of the event for placing the device in a call diversion mode, the device being configured to process a request for completion of a call received while the device is in the call diversion mode according to a set of predetermined diversion rules for providing diversion of the call.

24. The method as claimed in claim 23, further comprising detecting when the event requiring call diversion has passed and communicating an exit divert command to the device in response thereto for removing the device from the call diversion mode, the device being configured to respond to the exit divert command by resuming normal call processing.

25. The method as claimed in claim 23, wherein the set of predetermined diversion rules comprises a rules database cross-referencing the device with types of calls employing the device for determining a desired diversion action to be taken to effect call diversion for the requested call.

26. The method as claimed in claim 23, wherein the distributed communication system is a telephony-over-LAN (ToL) system.

27. The method as claimed in claim 23, wherein the distributed communication system employs at least one of H.323 protocol and session initiation protocol (SIP).

28. The method as claimed in claim 23, wherein the affected device comprises one of a gateway, a gatekeeper, a client, and a private branch exchange (PBX).

29. A distributed communication system, comprising:

means for recognizing that a call diversion state exists for at least one device in the distributed communication system; and

means for processing a request for completion of a call employing the at least one device according to a predetermined call diversion rule.

30. The distributed communication system as claimed in claim 29, wherein the means for recognizing that a call diversion state exists comprises means for receiving a divert command establishing the call diversion state, the divert command being provided in response to detection of an event wherein emergency call diversion is required.

31. The distributed communication system as claimed in claim 29, further comprising means for recognizing that the call diversion state has ended and resuming normal call processing.

33. The distributed communication system as claimed in claim 29, wherein the means for processing a request for completion of a call employing the at least one device comprises means for querying a database cross-referencing the at least one device with types of calls employing the device for determining a desired diversion action to be taken to effect call diversion for the requested call.

34. The distributed communication system as claimed in claim 29, wherein the means for recognizing that a call diversion state exists comprises means for receiving a divert command establishing that a call diversion state exists for the at least one device, the divert command being provided upon detection that a response has not been provided to the request.

35. The distributed communication system as claimed in claim 29, wherein the distributed communication system employs at least one of H.323 protocol and session initiation protocol (SIP).

36. The distributed communication system as claimed in claim 29, wherein the at least one device comprises at least one of a gateway, a gatekeeper, a client, and a private branch exchange (PBX).

37. A distributed communication system, comprising:

means for detecting an event wherein call diversion is required; and

means for communicating a divert command to a device of the distributed communication system in response to detection of the event for placing the device in a call diversion mode, the device being configured to process a request for completion of a call received while the device is in the call diversion mode according to a set of predetermined diversion rules for providing diversion of the call if necessitated by the event.

38. The distributed communication system as claimed in claim 37, further comprising means for detecting when the event requiring call diversion has passed and communicating an exit divert command to the device in response thereto for removing the device from the call diversion mode, the device being configured to respond to the exit divert command by resuming normal call processing.

39. The distributed communication system as claimed in claim 37, wherein the set of predetermined diversion rules comprises a rules database cross-referencing the device with types of calls employing the device for determining a desired diversion action to be taken to effect call diversion for the requested call.

40. The method as claimed in claim 37, wherein the distributed communication system employs at least one of H.323 protocol and session initiation protocol (SIP).

41. The method as claimed in claim 37, wherein the device comprises one of a gateway, a gatekeeper, a client, and a private branch exchange (PBX).