Dynamic resource availability process

• US 20030187710A1
• Filed: 04/26/2002
• Published: 10/02/2003
• Est. Priority Date: 03/28/2002
• Status: Abandoned Application

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: Kullavalli, Karthik, Hammack, Thomas D., Baumer, Michael J., Luke, Regi
• Application Number:
  US10/134,251
• Publication Number:
  US 20030187710A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: Y02P 90/80 Management or planning

Abstract

A computational network system that permits service a group of technicians access to the manufacturer network to provide their work capacity and availability for a specific area. A customer contacts the manufacturer via the computational network system, requesting a service call. Service call request processing results in assigning a service request/demand to a technician based on their qualifications, availability, and proximity. When a service technician is assigned, their availability is decremented. Cancellation of a service call yields an increment in the affected service provider'"'"'s availability. This information is stored in a in an on-line database residing in the network system. Updates are dynamically reflected as they occur resulting in automated schedule administration of a customer'"'"'s service requests/demands.

Claims

1. A computerized method for coordinating the availability of respective members of groups of service providers to fulfill service commitments of a purveyor of goods relative to the servicing needs of purchasers of the goods, the method comprising:

providing a user-interface configurable by each service provider to supply service capacity data indicative of the respective capacity of each group member to deliver services over selectable periods of time;

providing a database including area-coverage data indicative of at least one group of service providers assignable to serve purchasers over respective geographical areas;

accessing the database in view of the supplied service capacity data from each group member to generate data indicative of individual service providers available over respective geographical areas and over each selectable period of time;

providing a user-interface configurable by each purchaser to supply service request data indicative of a request for servicing a good, the request data including information indicative of when the service is to be delivered, the request data further including information usable for determining location of where the service is to be delivered; and

relating the request data from each purchaser relative to the data indicative of individual service provider availability to make a determination of whether or not the request provided by the purchaser can be fulfilled; and

informing the purchaser of the results of such determination.

2. The method of claim 1 wherein in the event there is at least one group member available as requested by the purchaser, confirming to that purchaser that the request will be fulfilled by said at least group member.

3. The method of claim 2 further comprising notifying said at least group member of an assignment for performing the service, as requested by the purchaser.

4. The method of claim 3 further comprising adjusting the data indicative of individual service provider availability to indicate a decrement in the service capacity of said at least group member.

5. The method of claim 1 wherein in the event there is no group member available as requested by the purchaser, providing to the purchaser alternative options regarding the service request, wherein the alternative options identify alternative times for performing the service.

6. The method of claim 5, wherein the user-interface is further configurable by the purchaser to select one of the alternative options regarding the service request.

7. The method of claim 6 further comprising adjusting the data indicative of individual service provider availability to indicate a decrement in the service capacity of a group member assigned to fulfill the alternative option selected by the purchaser.

8. The method of claim 1 wherein a group of service providers comprises a plurality of sub-groups, each sub-group combinable to meet the service needs of purchasers over selectable geographical areas.

9. The method claim 1 wherein in the event of a cancellation of a service request by the purchaser, and further in the event said service request has been assigned to a respective group member, notifying said at least group member of said cancellation.

10. The method of claim 9 further comprising adjusting the data indicative of individual service provider availability to indicate an increment in the service capacity of said at least group member.

11. A computerized system for coordinating the availability of respective members of groups of service providers to fulfill service commitments of a purveyor of goods relative to the servicing needs of purchasers of the goods, the system comprising:

a user-interface configurable by each service provider to supply service capacity data indicative of the respective capacity of each group member to deliver services over selectable periods of time;

a database including area-coverage data indicative of at least one group of service providers assignable to serve purchasers over respective geographical areas;

an input/output device configured to access the database in view of the supplied service capacity data from each group member to generate data indicative of individual service providers available over respective geographical areas and over each selectable period of time;

a user-interface configurable by each purchaser to supply service request data indicative of a request for servicing a good, the request data including information indicative of when the service is to be delivered, the request data further including information usable for determining location of where the service is to be delivered; and

a processor configured to relate the request data from each purchaser relative to the data indicative of individual service provider availability to make a determination of whether or not the request provided by the purchaser can be fulfilled.

12. The system of claim 11 wherein in the event there is at least one group member available as requested by the purchaser, a notifying module configurable to confirm to that purchaser that the request will be fulfilled by said at least group member.

13. The system of claim 12 wherein the notifying module is further configurable to notify said at least group member of an assignment for performing the service, as requested by the purchaser.

14. The system of claim 13 further including a service capacity adjuster configurable to adjust the data indicative of individual service provider availability to indicate a decrement in the service capacity of said at least group member.

15. The system of claim 11 wherein in the event there is no group member available as requested by the purchaser, the processor is configurable to provide to the purchaser through the notifier module alternative options regarding the service request, wherein the alternative options identify alternative times for performing the service.

16. The system of claim 15, wherein the user-interface is further configurable by the purchaser to select one of the alternative options regarding the service request.

17. The system of claim 16 wherein a service-capacity adjuster is configurable to adjust the data indicative of individual service provider availability to indicate a decrement in the service capacity of a group member assigned to fulfill the alternative option selected by the purchaser.

18. The system of claim 11 wherein a group of service providers comprises a plurality of sub-groups, each sub-group combinable to meet the service needs of purchasers over selectable geographical areas.

19. A computer-readable medium including computer-readable code with instructions for causing a computer to coordinate the availability of respective members of groups of service providers to fulfill service commitments of a purveyor of goods relative to the servicing needs of purchasers of the goods, the computer-readable medium comprising:

computer-readable code for providing a user-interface configurable by each service provider to supply service capacity data indicative of the respective capacity of each group member to deliver services over selectable periods of time;

computer-readable code for populating a database with area-coverage data indicative of at least one group of service providers assignable to serve purchasers over respective geographical areas;

computer-readable code for accessing the database in view of the supplied service capacity data from each group member to generate data indicative of individual service providers available over respective geographical areas and over each selectable period of time;

computer-readable code for providing a user-interface configurable by each purchaser to supply service request data indicative of a request for servicing a good, the request data including information indicative of when the service is to be delivered, the request data further including information usable for determining location of where the service is to be delivered; and

computer-readable code for relating the request data from each purchaser relative to the data indicative of individual service provider availability to make a determination of whether or not the request provided by the purchaser can be fulfilled;

in the event there is at least one group member available as requested by the purchaser, computer-readable code for confirming to that purchaser that the request will be fulfilled by said at least group member; and

in the event there is no group member available as requested by the purchaser, computer-readable code for providing to the purchaser alternative options regarding the service request, wherein the alternative options identify alternative times for performing the service.

20. The computer-readable medium of claim 19 further comprising computer-readable code for notifying said at least group member of an assignment for performing the service, as requested by the purchaser, and further comprising computer-readable code for adjusting the data indicative of individual service provider availability to indicate a decrement in the service capacity of said at least group member.

21. The computer-readable medium of claim 20 wherein in the event of a cancellation of a service request by the purchaser, and further in the event said service request has been assigned to a respective group member further comprising computer-readable code for notifying said at least group member of said cancellation.

22. The computer-readable medium of claim 21 further comprising computer-readable code for adjusting the data indicative of individual service provider availability to indicate an increment in the service capacity of said at least group member.