×

Call routing system and method

  • US 20030190021A1
  • Filed: 04/04/2002
  • Published: 10/09/2003
  • Est. Priority Date: 04/04/2002
  • Status: Active Grant
First Claim
Patent Images

1. A call routing method, the call routing method comprising:

  • identifying an account holder accessing a voice response unit, the account holder having an account;

    determining whether a transaction associated with the account was declined within a predetermined period of time, after determining the identity of the account holder;

    determining a reason for the transaction being declined if the transaction associated with the account was determined to be declined within the predetermined period of time; and

    routing the account holder to at least one predetermined automated message provided by the voice response unit based on the reason for the transaction being declined, wherein the at least one predetermined automated message informs the account holder of the reason for the transaction being declined.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×