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Dynamic and adaptive selection of vocabulary and acoustic models based on a call context for speech recognition

  • US 20030191639A1
  • Filed: 04/05/2002
  • Published: 10/09/2003
  • Est. Priority Date: 04/05/2002
  • Status: Abandoned Application
First Claim
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1. A method, comprising:

  • receiving a call from a caller associated with a customer;

    fowarding relevant call information associated with the call;

    detecting a call context associated with the call based on the call information;

    selecting at least one vocabulary according to the call context;

    identifying at least one acoustic model for each of the at least one vocabulary based on the call context; and

    recognizing speech content of the call using the at least one vocabulary and the at least one acoustic model.

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