Website messaging system
First Claim
1. A method of routing a message from a patient to one of a plurality of physicians through a web site, such method comprising the steps of:
- providing one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians;
detecting selection by the patient of a physician of the plurality of physicians;
determining an information content of the message received from the patient; and
routing the message based upon the determined information content and a predetermined routing criteria provided by the selected physician.
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Accused Products
Abstract
A method and apparatus are provided for processing a message from a patient for one of a plurality of physicians through a web site. The method includes the steps of providing one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians and detecting selection by the patient of a physician of the plurality of physicians. The method further includes the steps of determining an information content of the message and routing the message based upon the determined information content and a predetermined routing criteria provided by the selected physician.
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Citations
33 Claims
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1. A method of routing a message from a patient to one of a plurality of physicians through a web site, such method comprising the steps of:
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providing one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians;
detecting selection by the patient of a physician of the plurality of physicians;
determining an information content of the message received from the patient; and
routing the message based upon the determined information content and a predetermined routing criteria provided by the selected physician. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. An apparatus for routing a message from a patient to one of a plurality of physicians through a web site, such apparatus comprising:
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means for providing one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians;
means for detecting selection by the patient of a physician of the plurality of physicians;
means for determining an information content of the message received from the patient; and
means for routing the message based upon the determined information content and a predetermined routing criteria provided by the selected physician. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. An apparatus for routing a message from a patient to one of a plurality of physicians through a web site, such apparatus comprising:
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website adapted to provide one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians;
a patient interface adapted to detect selection by the patient of a physician of the plurality of physicians;
a content processor adapted to determine an information content of the message received from the patient; and
a routing processor adapted to route the message based upon the determined information content and a predetermined routing criteria provided by the selected physician. - View Dependent Claims (32)
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33. A method of processing a message from a patient for one of a plurality of physicians through a web site, such method comprising the steps of:
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providing one or more web pages to the patient from the web site containing indicia of identity for each physician of the plurality of physicians;
detecting selection by the patient of a physician of the plurality of physicians;
processing the message based upon a set of predetermined instructions provided by the selected physician based upon the nature of the request; and
processing the message based the instructions of the selected physician.
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Specification