Auditory methods for providing information about a telecommunication system's settings and status

• US 20030194080A1
• Filed: 04/16/2002
• Published: 10/16/2003
• Est. Priority Date: 04/16/2002
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Soltes, John W., Michaelis, Paul Roller
• Granted Patent: US 6,952,577 B2
• Time in Patent Office: Days
• US Class Current: 379/257
• CPC Class Codes: H04M 2203/25 related to user interface aspects of the telephonic communication service
• CPC Class Codes: H04M 3/42153 by subscriber

Abstract

The present invention is directed to a method and apparatus for providing to a user at least one of setting and status information associated with a telecommunication device. The method includes and the apparatus performs the steps of receiving a request for the at least one of setting and status information, collecting the requested at least one of setting and status information, and providing the requested at least one of setting and status information to the user, via an auditory method.

Claims

1. A method for providing to a user at least one of setting and status information associated with a telecommunication device, comprising:

receiving a request for the at least one of setting and status information;

collecting the requested at least one of setting and status information; and

providing the requested at least one of setting and status information to the user.

2. The method of claim 1, wherein the setting information comprises two or more of a speaker volume level, a microphone volume level, a ringer volume level, whether the speaker is activated, whether the microphone is activated, whether the speaker is deactivated, whether the microphone is deactivated, whether call forwarding is activated, whether call forwarding is deactivated, a date setting of the device, a time setting of the device, whether do not disturb is activated, whether do not disturb is deactivated, a coverage path, a starting time for one or more time-dependent settings, a stopping time for one or more time-dependent settings, a charge level of a power source of the device, a time remaining on the charge level, and an identity of a digital encoding algorithm currently in use by the device.

3. The method of claim 1, wherein the status information comprises two or more of whether any lines are active, whether any lines are inactive, what lines are active, what lines are inactive, what lines have callers on hold, a number of callers on hold, whether any new and/or old messages are enqueued in voice mail, a number of new and/or old messages enqueued in voice mail, identification information associated with at least one caller, the duration of the call, a length of time the call has been on hold, a number of parties on the call, and the names of parties on the call.

4. The method of claim 1, wherein the request is a voice and/or tone communication from the user.

5. The method of claim 1, wherein the at least one of setting and status information collected is determined by a predefined script and further comprising:

receiving a configuration request from the user to alter the predefined script; and

altering the predefined script in accordance with the configuration request.

6. The method of claim 1, wherein the providing step comprises:

selecting at least one pre-recorded audio word and/or phrase describing the collected at least one of setting and status information; and

broadcasting the selected at least one pre-recorded audio word and/or phrase over a speaker in the telecommunication device.

7. The method of claim 6, further comprising:

muting a microphone of the telecommunication device.

8. The method of claim 6, further comprising:

before the broadcasting step, attenuating a receive volume associated with the telecommunication device; and

after the broadcasting step, restoring the receive volume.

9. The method of claim 1, further comprising:

receiving a request to change a setting associated with the telecommunication device; and

changing the setting.

10. The method of claim 1, wherein in the receiving step the request is for a user identified set of setting and status information.

11. The method of claim 10, further comprising:

prompting the user for additional setting and status information for collection.

12. A system for providing to a user at least one of setting and status information associated with a telecommunication device, comprising:

means for receiving a request for the at least one of setting and status information;

means for collecting the requested at least one of setting and status information; and

means for providing the requested at least one of setting and status information to the user.

13. The system of claim 12, wherein the setting information comprises two or more of a speaker volume level, a microphone volume level, a ringer volume level, whether the speaker is activated, whether the microphone is activated, whether the speaker is deactivated, whether the microphone is deactivated, whether call forwarding is activated, whether call forwarding is deactivated, a date setting of the device, a time setting of the device, whether do not disturb is activated, whether do not disturb is deactivated, a coverage path, a starting time for one or more time-dependent settings, a stopping time for one or more time-dependent settings, a charge level of a power source of the device, a time remaining on the charge level, and an identity of a digital encoding algorithm currently in use by the device.

14. The system of claim 12, wherein the status information comprises two or more of whether any lines are activate, whether any lines are inactive, what lines are active, what lines are inactive, what lines have callers on hold, a number of callers on hold, whether any new and/or old messages are enqueued in voice mail, a number of new and/or old messages enqueued in voice mail, identification information associated with at least one caller, the duration of the call, a length of time the call has been on hold, a number of parties on the call, and the names of parties on the call.

15. The system of claim 12, wherein the request is a voice and/or tone communication from the user.

16. The system of claim 12, wherein the at least one of setting and status information collected is determined by a predefined script and further comprising:

means for receiving a configuration request from the user to alter the predefined script; and

means for altering the predefined script in accordance with the configuration request.

17. The system of claim 12, wherein the providing means comprises:

means for selecting at least one pre-recorded audio word and/or phrase describing the collected at least one of setting and status information; and

means for broadcasting the selected at least one pre-recorded audio word and/or phrase over a speaker in the telecommunication device.

18. The system of claim 17, further comprising:

means for muting a microphone of the telecommunication device.

19. The system of claim 17, further comprising:

means for attenuating, before the broadcasting step, a receive volume associated with the telecommunication device; and

means for restoring, after the broadcasting step, the receive volume.

20. The system of claim 12, further comprising:

means for receiving a request to change a setting associated with the telecommunication device; and

means for changing the setting.

21. The system of claim 12, wherein the request is for a user identified set of setting and status information.

22. The system of claim 21, further comprising:

means for prompting the user for additional setting and status information for collection.

23. The system of claim 12, wherein the means for collecting resides on at least one of a telephony switch and telephony server.

24. A system for providing to a user at least one of setting and status information associated with a telecommunication device, comprising:

an input configured to receive a request for the at least one of setting and status information;

an assistant configured to collect the requested at least one of setting and status information; and

an output configured to provide the requested at least one of setting and status information to the user.

25. The system of claim 24, wherein the setting information comprises one or more of speaker volume level, a microphone volume level, whether the speaker is activated and/or deactivated, whether the microphone is activated and/or deactivated, whether call forwarding is activated and/or deactivated, a date setting of the telecommunication device, a time setting of the telecommunication device, whether do not disturb is activated and/or deactivated, a coverage path, a starting time for one or more time-dependent settings, a stopping time for one or more time-dependent settings, a charge level of a power source of the device, a time remaining on the charge level, and an identity of a digital encoding algorithm currently in use by the device.

26. The system of claim 24, wherein the status information comprises one or more of whether any lines are active and/or inactive, what lines are active and/or inactive, what lines have callers on hold, a number of callers on hold, whether any new and/or old messages are enqueued in voice mail, a number of new and/or old messages enqueued in voice mail, the duration of the call, a length of time the call has been on hold, a number of parties on the call, and the names of parties on the call.

27. The system of claim 24, wherein the request is a voice and/or tone communication from the user.

28. The system of claim 24, wherein the at least one of setting and status information collected is determined by a predefined script and wherein the input is configured to receive a configuration request from the user to alter the predefined script and the assistant is configured to alter the predefined script in accordance with the configuration request.

29. The system of claim 24, wherein the assistant is configured to select at least one pre-recorded audio word and/or phrase describing the collected at least one of setting and status information and broadcast an audio stream comprising the selected at least one pre-recorded audio word and/or phrase over a speaker in the telecommunication device.

30. The system of claim 29, wherein the assistant is configured to mute a microphone of the telecommunication device.

31. The system of claim 29, wherein the assistant is configured to attenuate, before the broadcasting step, a receive volume associated with the telecommunication device and restore, after the broadcasting step, the receive amplitude.

32. The system of claim 24, wherein the input is configured to receive a request to change a setting associated with the telecommunication device and the assistant is configured to change the setting.

33. The system of claim 24, wherein the request is for a user identified set of setting and status information.

34. The system of claim 33, wherein the assistant is configured to prompt the user for additional setting and status information for collection.

35. The system of claim 24, wherein the assistant resides on at least one of the telecommunication device, a switch, and a server.

36. The system of claim 24 wherein the assistant collects at least three of the following types of setting and status information:

a speaker volume level, a microphone volume level, a ringer volume level, whether the speaker is activated, whether the microphone is activated, whether the microphone is deactivated, whether call forwarding is activated, whether call forwarding is deactivated, a date setting of the telecommunication device, a time setting of the telecommunication device, whether do not disturb is activated, whether do not disturb is deactivated, whether any lines are active, whether any lines are inactive, what lines are active, what lines are inactive, what lines have callers on hold, a number of callers on hold, whether any new message is enqueued in voice mail, whether any old message is enqueued in voice mail, a number of new messages enqueued in voice mail, a number of old messages enqueued in voice mail, a total number of messages enqueued in voice mail, a coverage path, a starting time for one or more time-dependent settings, a stopping time for one or more time-dependent settings, a charge level of a power source of the device, a time remaining on the charge level, and an identity of a digital encoding algorithm currently in use by the device.