Collection and analysis of measurement data associated with service elements

• US 20030195761A1
• Filed: 10/01/2002
• Published: 10/16/2003
• Est. Priority Date: 04/12/2002
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Nguyen, Luu Q., Greenstein, Paul G., Leytes, Gregory
• Granted Patent: US 7,739,122 B2
• Time in Patent Office: Days
• US Class Current: 705/1.1
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Measurement data associated with a service element is obtained and analyzed to determine whether one or more aspects of the service element are to be revised. The data collected may be classified as standard, custom, or ad-hoc. Further, the measurement data can be collected for various areas associated with the service element, and may be maintained within a data structure. In one example, collection and analysis of the measurement data are facilitated by a Service Development Tool.

Claims

1. A method of validating service elements, said method comprising:

obtaining measurement data relating to one or more parameters of a service element; and

automatically determining, based on the measurement data, whether a change is to be made to at least one aspect of the service element.

2. The method of claim 1, wherein at least one parameter of the one or more parameters is associated with at least one area including at least one of deployment, delivery and lifecycle.

3. The method of claim 1, wherein the measurement data is classified as one of a standard measurement, a custom measurement or an ad-hoc measurement.

4. The method of claim 1, wherein the measurement data is classified as a standard measurement, and wherein the method further comprises performing a default action, in response to the automatically determining.

5. The method of claim 1, wherein the measurement data is classified as a custom measurement, and wherein the method further comprises specifying one or more custom measurements for the service element.

6. The method of claim 1, wherein the measurement data is classified as an ad-hoc measurement, and wherein the method further comprises specifying one or more ad-hoc measurements for the service element.

7. The method of claim 1, further comprising performing an action, in response to the automatically determining.

8. The method of claim 7, wherein the action to be performed is based at least in part on a selected action pattern.

9. The method of claim 8, wherein the selected action pattern comprises one of a manual action pattern, an automatic/controlled action pattern, or an automatic action pattern.

10. The method of claim 1, wherein the automatic determining comprises determining whether the measurement data falls within an acceptable range.

11. A system of validating service elements, said system comprising:

means for obtaining measurement data relating to one or more parameters of a service element; and

means for automatically determining, based on the measurement data, whether a change is to be made to at least one aspect of the service element.

12. The system of claim 11, wherein at least one parameter of the one or more parameters is associated with at least one area including at least one of deployment, delivery and lifecycle.

13. The system of claim 11, wherein the measurement data is classified as one of a standard measurement, a custom measurement or an ad-hoc measurement.

14. The system of claim 11, wherein the measurement data is classified as a standard measurement, and wherein the system further comprises means for performing a default action, in response to the automatically determining.

15. The system of claim 11, wherein the measurement data is classified as a custom measurement, and wherein the system further comprises means for specifying one or more custom measurements for the service element.

16. The system of claim 11, wherein the measurement data is classified as an ad-hoc measurement, and wherein the system further comprises means for specifying one or more ad-hoc measurements for the service element.

17. The system of claim 11, further comprising means for performing an action, in response to the automatically determining.

18. The system of claim 17, wherein the action to be performed is based at least in part on a selected action pattern.

19. The system of claim 18, wherein the selected action pattern comprises one of a manual action pattern, an automatic/controlled action pattern, or an automatic action pattern.

20. The system of claim 11, wherein the means for automatic determining comprises means for determining whether the measurement data falls within an acceptable range.

21. A system of validating service elements, said system comprising:

measurement data relating to one or more parameters of a service element; and

at least one component to automatically determine, based on the measurement data, whether a change is to be made to at least one aspect of the service element.

22. At least one program storage device readable by a machine tangibly embodying at least one program of instructions executable by the machine to perform a method of validating service elements, said method comprising:

obtaining measurement data relating to one or more parameters of a service element; and

automatically determining, based on the measurement data, whether a change is to be made to at least one aspect of the service element.

23. The at least one program storage device of claim 22, wherein at least one parameter of the one or more parameters is associated with at least one area including at least one of deployment, delivery and lifecycle.

24. The at least one program storage device of claim 22, wherein the measurement data is classified as one of a standard measurement, a custom measurement or an ad-hoc measurement.

25. The at least one program storage device of claim 22, wherein the measurement data is classified as a standard measurement, and wherein the method further comprises performing a default action, in response to the automatically determining.

26. The at least one program storage device of claim 22, wherein the measurement data is classified as a custom measurement, and wherein the method further comprises specifying one or more custom measurements for the service element.

27. The at least one program storage device of claim 22, wherein the measurement data is classified as an ad-hoc measurement, and wherein the method further comprises specifying one or more ad-hoc measurements for the service element.

28. The at least one program storage device of claim 22, wherein said method further comprises performing an action, in response to the automatically determining.

29. The at least one program storage device of claim 28, wherein the action to be performed is based at least in part on a selected action pattern.

30. The at least one program storage device of claim 29, wherein the selected action pattern comprises one of a manual action pattern, an automatic/controlled action pattern, or an automatic action pattern.

31. The at least one program storage device of claim 22, wherein the automatic determining comprises determining whether the measurement data falls within an acceptable range.