Method of providing expert advice over a communications network

• US 20030195787A1
• Filed: 04/11/2003
• Published: 10/16/2003
• Est. Priority Date: 04/11/2002
• Status: Abandoned Application

• Current Assignee: Performance Quest, LLC
• Original Assignee: Performance Quest, LLC
• Inventors: Childers, Michael John, Brunk, April Marie, Brozek, Casey, Beetstra, Deborah Lynn
• Application Number:
  US10/411,729
• Publication Number:
  US 20030195787A1
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/10 Services
• CPC Class Codes: H04L 67/567 Integrating service provisioning from a plurality of service providers
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 3/50 Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

A system, method, and software product for distributing expert advice to an advice-seeker while on location at their selected activity. The system, method, and software product allow a user to use a variety of devices, including phones, handheld computers, and desktop computers, to quickly and cheaply connect to expert information while on location at their selected activity. Aspects of delivery of the advice may be limited depending on the particular activity. This limitation may be in the form of a time restriction or in a number of advice-seeking connections that can be made within a particular period. After or during provision of the expert advice, additional information about lessons, classes, or other learning opportunities may be provided to the advice-seeker.

Claims

1. A method for providing expert activity-specific advice to an advice-seeker over a communications network, the method comprising the steps of:

providing a routing system, the routing system configured to be able to communicative with a communication device usable by the advice-seeker while at a location of a selected activity;

connecting the advice-seeker to an expert via the communication device and the routing system; and

having the expert provide advice to the advice-seeker about the selected activity.

2. The method of claim 1, wherein the routing system is configured to limit an aspect of the delivery of the advice depending on the selected activity.

3. The method of claim 2, wherein the aspect of the delivery of the advice is a time restriction.

4. The method of claim 3, wherein the time restriction is based on a regulation of a selected sport.

5. The method of claim 2, wherein the aspect of the delivery of the advice is a number of connections within a particular period.

6. The method of claim 2, wherein the selected activity is golf and wherein the expert is a PGA professional.

7. The method of claim 6, wherein the aspect of the delivery of the advice is a 5-minute time restriction.

8. The method of claim 1, further comprising the step of having the routing system provide information about learning opportunities related to the advice in the advice-seeker'"'"'s locality.

9. A computerized system for providing expert activity-specific advice to an advice-seeker over a communications network, the system comprising a storage device, memory, a program module, a communications interface, and a processor responsive to a plurality of instructions from the program module, being operative to:

communicate with a communication device usable by the advice-seeker while at a location of a selected activity;

connect the advice-seeker to an expert; and

facilitate communication between the expert and the advice-seeker about the selected activity.

10. The system of claim 9, wherein the system is further operative to limit an aspect of the delivery of the advice depending on the selected activity.

11. The system of claim 10, wherein the aspect of the delivery of the advice is a time restriction.

12. The system of claim 11, wherein the time restriction is based on a regulation of a selected sport.

13. The system of claim 10, wherein the aspect of the delivery of the advice is a number of connections within a particular period.

14. The system of claim 10, wherein the selected activity is golf and wherein the expert is a PGA professional.

15. The system of claim 14, wherein the aspect of the delivery of the advice is a 5-minute time restriction.

16. The system of claim 9, wherein the system is further operative to provide information about learning opportunities related to the advice in the advice-seeker'"'"'s locality.

17. A software program product, the software program product comprising:

a module for operating a routing system to communicate with a communication device usable by the advice-seeker while at a location of a selected activity;

a module for connecting the advice-seeker to an expert; and

a module for facilitating communication between the expert and the advice-seeker about the activity.

18. The software program product of claim 17, further comprising a module for limiting an aspect of the delivery of the advice depending on the selected activity.

19. The software program product of claim 18, wherein the aspect of the delivery of the advice is a time restriction.

20. The software program product of claim 19, wherein the time period is based on a regulation of a selected sport.

21. The software program product of claim 18, wherein the aspect of the delivery of the advice is a number of connections within a particular period.

22. The software program product of claim 18, wherein the selected activity is golf and wherein the expert is a PGA professional.

23. The software program product of claim 22, wherein the aspect of the delivery of the advice is a 5-minute time restriction.

24. The software program product of claim 17, further comprising a module for providing information about learning opportunities related to the advice in the advice-seeker'"'"'s locality.