Electronic system for equipment repair orders

• US 20030195790A1
• Filed: 04/16/2002
• Published: 10/16/2003
• Est. Priority Date: 04/16/2002
• Status: Abandoned Application

• Current Assignee: Lancy International Incorporated
• Original Assignee: Lancy International Incorporated
• Inventors: Roberts, James, Wepfer, John, Lawbaugh, Cindy
• Application Number:
  US10/123,836
• Publication Number:
  US 20030195790A1
• Time in Patent Office: Days
• US Class Current: 705/7.13
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group

Abstract

A computer network is disclosed that is used to manage the activities of a network of service technicians and to coordinate intermodal transportation equipment repair service orders and subsequent invoices to customers. In this computer network, service and repair data is gathered, service orders are assigned, information about work performed by service technicians is entered, customer signatures are captured, and data is generated and exported to a server computer, and subsequently to a central computer wherein it can be combined with other data and used for a number of purposes.

Claims

1. An electronic system for monitoring and coordinating equipment repair comprising:

a central computer;

one or more server computers that communicate with the central computer; and

one or more mobile units that each communicate with at least one server computer, wherein;

each server computer receives information from the central computer regarding repair information;

each mobile unit provides information to a technician regarding an equipment repair project; and

the technician inputs information about the equipment maintenance or repair project to the mobile unit.

2. The system as claimed in claim 1, wherein the information provided to the technician regarding the equipment repair project includes customer data, equipment information, and repair instructions.

3. The system as claimed in claim 2, wherein the information input by the technician regarding the equipment repair project includes material used, labor performed, time worked.

4. The system as described in claim 3, wherein the technician inputs information via a series of numerical codes.

5. The system as claimed in claim 1, wherein each mobile unit comprises a handheld, pen-based computer incorporating a touch screen.

6. The system as claimed in claim 5, wherein each mobile unit includes a touch-screen keypad.

7. The system as claimed in claim 1, wherein each mobile unit communicates with the server computer through one or more of:

a local area network;

a global computer network;

a radio frequency link; and

a cellular technology link.

8. The system as claimed in claim 1, wherein the information provided to the technician by the mobile unit is received by the mobile unit from the server computer and the information input by the technician to the mobile unit is transmitted to the server computer.

9. The system as claimed in claim 8, wherein the central computer gathers information from the server computers that has been received from multiple mobile units and stores the information for use in one or more of:

customer billing;

inventory control;

cost reporting;

accounts payable;

payroll; and

labor distribution.

10. An electronic system for monitoring and coordinating equipment repair comprising:

a central computer;

one or more server computers in communication with the central computer; and

multiple mobile units that communicate with at least one server computer, wherein;

each mobile unit provides information to a technician regarding an equipment repair project, including customer data, type of equipment, and repair instructions; and

the technician inputs information about the equipment repair project to the mobile unit.

11. The system as claimed in claim 10, wherein the information input by the technician regarding the equipment repair project includes material used, labor performed, time worked.

12. The system as described in claim 11, wherein the technician inputs information via a series of numerical codes.

13. The system as claimed in claim 11, wherein each mobile unit comprises a handheld, pen-based computer incorporating a touch screen.

14. The system as claimed in claim 13, wherein each mobile unit includes a touch-screen keypad.

15. The system as claimed in claim 10, wherein each mobile unit communicates with the server computer through one or more of:

a local area network;

a global computer network;

a radio frequency link; and

a cellular technology link.

16. The system as claimed in claim 15, wherein the information provided to the technician by the mobile unit is received by the mobile unit from the server computer, which is received from the central computer and the information input by the technician to the mobile unit is transmitted to the server computer and then to the central computer.

17. The system as claimed in claim 16, wherein the central computer gathers information received from multiple server computers and stores the information for use in one or more of:

customer billing;

inventory control;

cost reporting;

accounts payable;

payroll; and

labor distribution.