Customer loyalty program

• US 20030200141A1
• Filed: 04/19/2002
• Published: 10/23/2003
• Est. Priority Date: 04/19/2002
• Status: Abandoned Application

• Current Assignee: Sharon K. Robison
• Original Assignee: Sharon K. Robison
• Inventors: Robison, Sharon K.
• Application Number:
  US10/127,230
• Publication Number:
  US 20030200141A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0236 Incentive or reward received by requiring registration or ID from user
• CPC Class Codes: G06Q 30/0261 based on user location

Abstract

The present invention relates to a method for rewarding customers of a business. The method broadly comprises establishing an account for the customer, awarding points to the customer account based on customer purchases, inviting the customer to attend an event at a particular site, and awarding additional points to the customer account when the customer attends the event. The method of the present invention also awards bonus points to the customer account if the customer brings another individual and the another individual performs a particular act.

Claims

1. A method for rewarding a customer comprising the steps of:

establishing an account for said customer;

awarding points to said customer account based on customer purchases;

inviting said customer to attend an event at a particular site; and

awarding additional points to said customer account when said customer attends said event.

2. A method according to claim 1, further comprising:

awarding bonus points to said customer account if said customer brings an individual to said event and said individual performs a particular act.

3. A method according to claim 2, wherein said bonus point awarding step occurs on-site at said event.

4. A method according to claim 2, wherein said particular act comprises applying for membership in a customer loyalty program.

5. A method according to claim 2, wherein said particular act comprises applying for a credit card.

6. A method according to claim 3, further comprising creating an account for said individual and awarding points to said individual'"'"'s account after said individual has been approved.

7. A method according to claim 1, further comprising said account establishing step comprising providing said customer with a credit card to be used with said account and awarding further bonus points to said customer for charging purchases at said event using said credit card.

8. A method according to claim 1, further comprising providing special discounts to said customer at said event.

9. A method according to claim 1, further comprising conducting special programs at said event for said customer.

10. A method according to claim 9, wherein said special program conducting step comprises conducting family and youth activities.

11. A method according to claim 9, wherein said special program conducting step comprises conducting at least one seminar which said customer can attend.

12. A method according to claim 1, further comprising providing free transportation for said customer from a designated location to said site.

13. A method according to claim 1, further comprising providing special accommodation rates at a lodging facility for said customer.

14. A method according to claim 1, further comprising providing at least one special meal for said customer.

15. A method according to claim 1, further comprising providing a hospitality suite at said site for said customer.

16. A method according to claim 1, further comprising selecting said customer from a particular group of customers to receive an invitation to said event.

17. A method according to claim 16, wherein said selecting step comprises selecting said customer based on distance from the site of the event.

18. A method according to claim 16, wherein said selecting step comprises selecting said customer based on frequency of purchases.

19. A method according to claim 16, wherein said selecting step comprises selecting said customer based on a dollar value of goods purchased prior to the event.

20. A method according to claim 16, wherein said selecting step comprises selecting said customer based on a minimum number of transactions prior to the event.

21. A method according to claim 16, wherein said inviting step comprises forwarding said invitation to said selected customer via at least one of e-mail, facsimile, telephone and regular mail.

22. A method for rewarding customers enrolled in a customer loyalty program comprising the steps of:

selecting particular customers from said loyalty program;

inviting said selected customers to attend an event at a particular site; and

awarding points to an account maintained by a particular one of said customers when said particular customer attends said event.

23. A method according to claim 22, wherein said point awarding step is performed on-site after said customer is identified at said event.

24. A method according to claim 22, wherein said selecting step comprises selecting those customers who reside within a certain distance from said site.

25. A method according to claim 22, wherein said selecting step comprises selecting customers who have made frequent purchases.

26. A method according to claim 22, wherein said selecting step comprises selecting customers who have exceeded a minimum level of purchases.

27. A method according to claim 22, wherein said selecting step comprises selecting customers who have completed a minimum number of transactions.

28. A method according to claim 22, further comprising:

awarding bonus points to an account of each said customer who brings another individual to said event.

29. A method according to claim 28, further comprising awarding bonus points to said another individual if said another individual opens an account by applying for membership in said loyalty program and is approved for membership.

30. A method according to claim 28, further comprising awarding bonus points to said another individual if said another individual applies for a credit card and is approved.

31. A method according to claim 22, further comprising providing said customer account with extra points if said customer makes a purchase at said event.