On-line employee incentive system

• US 20030200142A1
• Filed: 04/23/2002
• Published: 10/23/2003
• Est. Priority Date: 04/23/2002
• Status: Abandoned Application

• Current Assignee: Trilegiant Loyalty Solutions
• Original Assignee: Trilegiant Loyalty Solutions
• Inventors: Lazear, Marti, Hicks, Heather
• Application Number:
  US10/127,492
• Publication Number:
  US 20030200142A1
• Time in Patent Office: Days
• US Class Current: 705/14
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Abstract

A method and system for administering and redeeming accumulated employee loyalty points over a distributed computer network such as a company'"'"'s Intranet or the Internet is disclosed. In general, the method includes two web-based modules which deliver the program to the employer/employee and interconnectivity to external systems. An employer administrative module allows managers to easily award points as well as run reports to track incentive activity. The employee module allows employees to check and redeem their points online. Employees can earn points for defined behaviors including perfect attendance, meeting sales quotas, or meeting a project deadline. The employee module offers secured login and handles point redemptions for items including certificates, merchandise, and travel. In addition to these modules, interconnectivity to various Human Resources Information Systems (HRIS), payroll, and compensation systems is provided. A second aspect of the present invention is generally characterized in an online employee loyalty system implementing the above method.

Claims

1. A computer implemented employee loyalty system whereby an employer may issue reward points to selected ones of the employer'"'"'s employees in response to the selected employees engaging in behavior that the employer wishes to encourage, said reward points being redeemable by the employee for an award, said system comprising:

a points bank memory location for storing the number of points available to the employer for issuing to selected employees;

an employee points memory location for storing the points issued to the selected employees;

an employer administrative module providing the employer with on-line access to said points bank memory location and said employee points memory location to enable the employer to transfer a specified number of points from the points bank memory location to a portion of the employee points memory location corresponding to an account of a selected employee to whom the employer wishes to issue reward points; and

an employee module providing each employee with on-line access to (a) the portion of said employee points memory location corresponding to the account of that employee to enable each employee to monitor the number of points in the employee'"'"'s account, and (b) a reward point redemption page to enable the employee to redeem at least a portion of the reward points in the employee'"'"'s account for an award,

wherein said employer administrative module and said employee module are interconnected over a distributed computer network.

2. The system of claim 1 further comprising interconnectivity to external systems.

3. The system of claim 2 wherein said external systems include at least one of human resource information systems, payroll systems, and compensation systems.

4. The system of claim 2 wherein said external systems include employer benefit providers.

5. The system of claim 1 wherein said distributed network comprises a network selected from the group comprising a local area network, a wide area network, and the Internet.

6. The system of claim 5 further comprising interconnectivity to external systems.

7. The system of claim 6 wherein said external systems include at least one of human resource information systems, payroll systems, and compensation systems.

8. The system of claim 1 wherein said employer administrative module includes one or more activity pages selected from the group comprising:

a page which permits a user to add, remove, or modify administrative users;

a page which permits an authorized user to display point purchase history;

a page which permits an authorized user to view standard reports;

a page which permits an authorized user to add, remove, or modify employees;

a page which permits an authorized user to access help screens;

a page which permits an authorized user to create and void point transactions.

9. The system of claim 1 wherein said employee module includes one or more pages selected from the group comprising:

a page which presents to a user program information;

a page which presents to a user security and privacy information;

a page which presents to a user frequently asked question information;

a page which provides a user with access to customer service;

a page with presents to a user an account summary;

a page which enables a user to perform account maintenance;

a page which presents to a user an employee survey; and

a page which enables a user to perform award redemption.

10. The system of claim 9 wherein said award redemption includes at least one of merchandise redemption;

dining redemption; and

travel redemption.

11. The system of claim 10 wherein said travel redemption includes direct access to an external online booking engine.

12. The system of claim 1 wherein said employee module is customizable to provide recreational material.

13. The system of claim 1 wherein said employee module is customizable to provide employer specific information.

14. A method for providing an on-line employee loyalty program, said method comprising:

providing reward points to an employer, whereby an employer may issue the reward points to selected ones of the employer'"'"'s employees in response to the selected employees engaging in behavior that the employer wishes to encourage, said reward points being redeemable by the employee for an award;

providing an on-line employer communication portal accessible to the employer via a computer, said employer communication portal being constructed and arranged to enable the employer to request and manage reward points and to issue reward points to respective accounts of the selected employees;

providing an on-line employee communication portal accessible to employees of the employer via a computer, said employee communication portal being constructed and arranged to enable the employee to access the employee'"'"'s account to monitor the number of accumulated reward points; and

providing an on-line reward point redemption portal accessible to the employees through said employee communication portal, said reward point redemption portal being constructed and arranged to enable the employee to select one or more awards for which to redeem a specified number of reward points accumulated in the account of the employee.

15. A computer readable medium having instructions encoded thereon for causing an electronic computer system to implement a method for providing an on-line employee loyalty program, said method comprising:

providing reward points to an employer, whereby an employer may issue reward points to selected ones of the employer'"'"'s employees in response to the selected employees engaging in behavior that the employer wishes to encourage, said reward points being redeemable by the employee for an award;

providing an on-line employer communication portal accessible to the employer via a computer, said employer communication portal being constructed and arranged to enable the employer to request and manage reward points and to issue reward points to respective accounts of the selected employees;

providing an on-line employee communication portal accessible to employees of the employer via a computer, said employee communication portal being constructed and arranged to enable the employee to access the employee'"'"'s account to monitor the number of accumulated reward points; and

providing an on-line reward point redemption portal accessible to the employees through said employee communication portal, said reward point redemption portal being constructed and arranged to enable the employee to select one or more awards for which to redeem a specified number of reward points accumulated in the account of the employee.

16. A method for providing an points-based employee incentive program, said method comprising;

evaluating demographics of an employer'"'"'s employees;

providing reward points to the employer, whereby the employer may issue the reward points to selected ones of the employer'"'"'s employees in response to the selected employees engaging in behavior that the employer wishes to encourage;

providing a first communication link between the employer and the employee enabling the employer to issue reward points to the employee;

providing an award option that includes a selection of awards including awards chosen based on the demographics of the employees, wherein said reward points issued by the employer to the employee are redeemable by the employee for an award selected from the award option;

maintaining an inventory of awards contained in the award option;

proving a second communication link enabling the employee to communicate a redemption request and award selection; and

providing to the employee, in response to said redemption request and award selection, the selected award from said inventory of awards.

17. The method of claim 16, wherein said first and second communication links comprise communication portals implemented on a distributed computer network.

18. The method of claim 17, wherein said distributed computer network is the internet.

19. The method of claim 17, wherein said distributed computer network is the employer'"'"'s intranet.

20. The method of claim 16, wherein said award option includes one or more items selected from the group of items comprising:

magazine subscriptions, merchandise, company branded items;

resort packages, airline travel, and gift certificates of specified value redeemable for merchandise, dining, hotel, or car rental.

21. The method of claim 16, further comprising providing, via said first communication link, additional informative content.

22. The method of claim 16, further comprising providing a third communication link enabling the exchange of information with external systems.

23. The method of claim 22, wherein said external systems comprising one or more systems selected from the group comprising:

employer human resource information systems;

compensation systems, payroll systems;

pension systems, employee assistance systems, financial management systems, and insurance systems.

24. The method of claim 16, further comprising providing a pre-defined reward point earning activity matrix defining a plurality of behaviors the employer wishes to encourage among the employees and associated reward points earned for each behavior.

25. The method of claim 16, wherein providing said award option comprises providing a pre-defined reward point-award option matrix specifying a plurality of possible awards for which an employee may redeem reward points and an associated number of reward points required for each possible award.

26. The method of claim 25, further comprising providing an associated award value for each possible award.

27. The method of claim 16, comprising providing said first communication link on a communication portal implemented on a distributed computer network and providing via said communication portal one or more functionalities selected from the group of functionalities comprising:

(a) searching for employee accounts by account number, social security number, or employee name;

(b) adding and deleting employee accounts;

(c) monitoring and revising reward point balances in employee accounts;

(d) revising employee passwords;

(e) monitoring reward point balances in employer'"'"'s account; and

(f) monitoring employee reward point redemptions.

28. The method of claim 16, comprising providing said second communication link on a communication portal implemented on a distributed computer network and providing via said communication portal one or more items selected from the group of items comprising:

(a) account summary;

(b) customer service information;

(c) program information;

(d) account maintenance; and

(e) employee surveys.