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System and method for automated message response, within a system for harvesting community knowledge

  • US 20030200190A1
  • Filed: 04/18/2002
  • Published: 10/23/2003
  • Est. Priority Date: 04/18/2002
  • Status: Active Grant
First Claim
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1. A method for knowledge management, comprising:

  • identifying a set of information resources;

    profiling the information resources;

    monitoring a transmitted message;

    scoring the monitored message with respect to the information resource profiles;

    querying an information resource with content from the monitored message, if that information resource'"'"'s score exceeds a predetermined threshold;

    receiving a set of query responses from the information resources;

    generating a response to the monitored message from the query responses; and

    responding to the monitored message with the message response.

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