System and method for automated message response, within a system for harvesting community knowledge
First Claim
1. A method for knowledge management, comprising:
- identifying a set of information resources;
profiling the information resources;
monitoring a transmitted message;
scoring the monitored message with respect to the information resource profiles;
querying an information resource with content from the monitored message, if that information resource'"'"'s score exceeds a predetermined threshold;
receiving a set of query responses from the information resources;
generating a response to the monitored message from the query responses; and
responding to the monitored message with the message response.
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Accused Products
Abstract
A system and method for automated message response within a system for knowledge management is disclosed. The method discloses the steps of: identifying a set of information resources; profiling the information resources; monitoring a transmitted message; scoring the monitored message with respect to the information resource profiles; querying an information resource with content from the monitored message, if that information resource'"'"'s score exceeds a predetermined threshold; receiving a set of query responses from the information resources; generating a response to the monitored message from the query responses; and responding to the monitored message with the message response. The system of the present invention, discloses means for implementing the method.
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Citations
25 Claims
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1. A method for knowledge management, comprising:
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identifying a set of information resources;
profiling the information resources;
monitoring a transmitted message;
scoring the monitored message with respect to the information resource profiles;
querying an information resource with content from the monitored message, if that information resource'"'"'s score exceeds a predetermined threshold;
receiving a set of query responses from the information resources;
generating a response to the monitored message from the query responses; and
responding to the monitored message with the message response. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A system for knowledge management, comprising:
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means for identifying a set of information resources;
means for profiling the information resources;
means for monitoring a transmitted message;
means for scoring the monitored message with respect to the information resource profiles;
means for querying an information resource with content from the monitored message, if that information resource'"'"'s score exceeds a predetermined threshold;
means for receiving a set of query responses from the information resources;
means for generating a response to the monitored message from the query responses; and
means for responding to the monitored message with the message response.
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Specification