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Dialog control system

  • US 20030202017A1
  • Filed: 10/15/2002
  • Published: 10/30/2003
  • Est. Priority Date: 04/28/2000
  • Status: Abandoned Application
First Claim
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1. A dialog control system, comprising:

  • a dialog interface for inputting/outputting a dialog with a user;

    a dialog contents analyzing part for analyzing contents of the dialog input by the user;

    a feature value control part for extracting/managing one or a plurality of feature values to be parameters for evaluating a state of the user based on analysis results of the contents of the dialog by the dialog contents analyzing part;

    a goods knowledge part for holding goods knowledge;

    a goods sales strategy knowledge part concerning a goods sales strategy; and

    a dialog flow control part including dialog knowledge, for controlling a dialog flow by inferring contents of a dialog to be output, based on the feature values from the feature value control part, the goods knowledge of the goods knowledge part, the goods sales strategy of the goods sales strategy knowledge part, and the dialog knowledge, wherein the dialog flow is controlled in accordance with the state of the user.

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