Method and system for training and organizing on-site event professionals

• US 20030203344A1
• Filed: 04/25/2003
• Published: 10/30/2003
• Est. Priority Date: 04/26/2002
• Status: Active Grant

• Current Assignee: Ashley L. Barron
• Original Assignee: Ashley L. Barron
• Inventors: Barron, Ashley L.
• Granted Patent: US 6,979,199 B2
• Time in Patent Office: Days
• US Class Current: 434/219
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G09B 19/00 Teaching not covered by other main groups of this subclass teaching or practice apparatus for gun-aiming or gun-laying F41G3/26

Abstract

The invention is a system and method for training and organizing on-site event professionals in the hospitality and tourism industry. The system has at least one server computer having a processor, an area of main memory for executing program code under the direction of the processor, a storage device for storing data and program code and a bus connecting the processor and the storage device, at least one relational database stored on the storage device, a data communications device connected to the bus for connecting the server computer to the Internet and Web-based training for on-site event professionals computer program code stored in the storage device and executing in the main memory under the direction of the processor.

Claims

1. A computerized system for training and organizing on-site event professionals (COSEPs) in the hospitality and tourism industry, comprising:

at least one server computer having a processor, an area of main memory for executing program code under the direction of the processor, a storage device for storing data and program code and a bus connecting the processor and the storage device;

at least one relational database stored on said storage device;

a data communications device connected to said bus for connecting said server computer to the Internet; and

Web-based training for on-site event professionals with computer program code stored in said storage device and executed in said main memory, under the direction of said processor, the computer program code including;

means for training and organizing professionals for connecting with incoming guests as they arrive at an airport or train station, collecting their baggage and then escorting them to a pre-arranged vehicle for transfer to their next destination;

means for training and organizing professionals for connecting with outbound guests as they prepare to depart a hotel, collecting their baggage and then escorting them to a pre-arranged vehicle for transfer to an airport or train station;

means for training and organizing professionals to develop transportation routes with dependable timelines between a multitude of hotels incorporating numerous boarding and drop-off locations;

means for training and organizing professionals for organizing methods of transportation for guests during a scheduled program for off-site events;

means for training and organizing professionals for providing guests with pre-arranged guided tours;

means for training and organizing professionals for preparing an on-site event;

means for training and organizing professionals for providing useful information and resources at a central location of an event;

means for training and organizing professionals for answering questions about tour program options and timelines, distributing tickets to advanced purchasers and handing out descriptive tour materials.

2. The computerized system according to claim 1, wherein an arrival manifest is utilized to train COSEPs and help organize an event.

3. The computerized system according to claim 2, wherein the arrival manifest includes a guest'"'"'s last name, first name, departure airport, airline flights or train numbers, cities of origin and arrival times.

4. The computerized system according to claim 1, wherein a meet and greet program information form is utilized to train COSEPs and organize an event.

5. The computerized system according to claim 4, wherein the meet and greet program information form includes basic initial information, exact report location, company contact information, program information, transportation information, type of attire for COSEPs and basic COSEP information.

6. The computerized system according to claim 1, wherein a departures program information form is utilized to train COSEPs and organize an event.

7. The computerized system according to claim 6, wherein the departures program information form includes client'"'"'s codes, dates of service, a total number of COSEPs used, report times of each COSEP, end times of each COSEP and report locations, company information, program information, transportation information and type of attire for COSEPs and basic COSEP information.

8. The computerized system according to claim 1, wherein a city-wide shuttles program information form is utilized to train COSEPs and organize an event.

9. The computerized system according to claim 8, wherein the city-wide shuttles program information form include client'"'"'s codes, dates of services, a total number of COSEPs, report locations, company information, program information, specific shuttle information, transportation information, type of attire for COSEPs and basic COSEP information.

10. The computerized system according to claim 1, wherein a point-to-point transfers program information form is utilized to train COSEPs and organize an event.

11. The computerized system according to claim 10, wherein the point-to-point transfers program includes client codes, dates of service, a total number of COSEPs, company information, program information, transportation information, type of attire for COSEPs, basic COSEP information, point of origins, destinations, an approximate number of guests, start times and end times.

12. The computerized system according to claim 1, wherein a tour summary is provided to train COSEPs and organize an event.

13. The computerized system according to claim 12, wherein the tour summary includes tour dates, tour start times, tour end times, tour names, tour guides, transportation vendor'"'"'s names, types and capacity of any vehicles provided and reporting times.

14. The computerized system according to claim 1, wherein a tour program'"'"'s program information form is used to train COSEPs and organize an event.

15. The computerized system according to claim 14, wherein the tour program'"'"'s program information form includes client codes, dates of service, company information, program information, type of attire for COSEPs and basic COSEP information and information as to whether guests will be ticketed and who would be responsible for collecting tickets.

16. The computerized system according to claim 1, wherein an event'"'"'s program information form is used to train COSEPs and organize events.

17. The computerized system according to claim 16, wherein the event'"'"'s program information form includes client codes, dates of service, knowing the number of COSEPs used and their report times and end times, company information, program information, specific event vendor information, transportation information, an hourly event timeline, COSEP responsibilities and type of attire for COSEPs and basic COSEP information.

18. The computerized system according to claim 1, wherein a hospitality desk program information form is used.

19. The computerized system according to claim 18, wherein the hospitality desk program information form includes client codes, dates of service, type of attire for COSEPs and basic COSEP information, report locations, report start times, report end times, company information, program information, program demographics, an approximate number of guests, program locations and phone numbers.

20. The computerized system according to claim 1, wherein a registration desk program information form is used.

21. The computerized system according to claim 20, wherein the registration desk program information form includes client codes, dates of service, a total number of COSEPS, report locations, report times, company information, program information, program locations, type of attire for COSEPs and basic COSEP information.

22. A computer program product that includes a medium readable by a processor, the medium having stored thereon a set of instructions for training on-site event professionals system, comprising:

a first sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for connecting with incoming guests as they arrive at an airport or train station, collecting their baggage and then escorting them to a pre-arranged vehicle for transfer to their next destination;

a second sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for connecting with outbound guests as they prepare to depart a hotel, collecting their baggage and then escorting them to a pre-arranged vehicle for transfer to an airport or train station;

a third sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals to develop transportation routes with dependable timelines between a multitude of hotels incorporating numerous boarding and drop-off locations;

a fourth sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for organizing methods of transportation for guests during a scheduled program for off-site events;

a fifth sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for providing guests with pre-arranged guided tours;

a sixth sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for preparing an on-site event;

a seventh sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for providing useful information and resources at a central location of an event; and

an eighth sequence of instructions which, when executed by the processor, causes the processor to train and organize professionals for answering questions about tour program options and timelines, distributing tickets to advanced purchasers and handing out descriptive tour materials.

23. A computerized method for training on-site event professionals in the hospitality and tourism industry over the Internet, comprising the steps of:

training and organizing professionals for connecting with incoming guests as they arrive at an airport or train station, collecting their baggage and then escorting them to a pre-arranged vehicle for transfer to their next destination;

training and organizing professionals for connecting with outbound guests as they prepare to depart a hotel, collecting their baggage and then escorting them to a pre-arranged vehicle for transfer to an airport or train station;

training and organizing professionals to develop transportation routes with dependable timelines between a multitude of hotels incorporating numerous boarding and drop-off locations;

training and organizing professionals for organizing methods of transportation for guests during a scheduled program for off-site events;

training and organizing professionals for providing guests with pre-arranged guided tours;

training and organizing professionals for providing guests with pre-arranged guided tours;

training and organizing professionals for providing useful information and resources at a central location of an event; and

training and organizing professionals for answering questions about tour program options and timelines, distributing tickets to advanced purchasers and handing out descriptive tour materials.