Customer interaction reporting
First Claim
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1. A computer-implemented method of filling out an electronic data gathering form, the method comprising:
- presenting, during a first session of filling out the data gathering form, a series of queries to a user;
receiving from the user, during the first session, voice responses to the presented queries;
presenting on a visual display, during a later second session of filling out the data gathering form, content of the voice responses received from the user; and
permitting responses to other queries of the data gathering form to be filled out using an input device associated with the visual display.
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Abstract
A computer-implemented method of filling out an electronic data gathering form is described. The method includes presenting, during a first session of filling out the data gathering form, a series of queries to a user. Voice responses to the presented queries are received from the user during the first session. During a later second session of filling out the data gathering form, the electronic data gathering form is presented on a visual display with responses completed using the voice responses from the user.
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Citations
30 Claims
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1. A computer-implemented method of filling out an electronic data gathering form, the method comprising:
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presenting, during a first session of filling out the data gathering form, a series of queries to a user;
receiving from the user, during the first session, voice responses to the presented queries;
presenting on a visual display, during a later second session of filling out the data gathering form, content of the voice responses received from the user; and
permitting responses to other queries of the data gathering form to be filled out using an input device associated with the visual display. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer program product, tangibly stored on machine readable media, for filling out an electronic data gathering form, the product comprising instructions to cause a processor to:
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receive a first response to a first query in an interaction report over a first platform, the interaction report relating to an interaction with a customer;
receive a second response to a second query in the interaction report over a second platform, the second platform being different from the first platform; and
store the first response in association with the second response in an electronically-accessible format. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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Specification