System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone
First Claim
1. A method for providing interactive, real-time, voice transmission of output from an on-line analytical processing (OLAP) system comprising the steps of:
- generating output from an OLAP system;
generating a personalized markup document from the output for a user;
establishing voice-enabled communication with the user;
dynamically interacting with the user based on the personalized markup document;
altering the level of detail in the OLAP output based on the interaction; and
, presenting the altered output to the user.
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Accused Products
Abstract
A method and system for accomplishing real-time drilling in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request that additional information be drawn from the report via drilling. The requested information is extracted from the original report in real-time.
103 Citations
21 Claims
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1. A method for providing interactive, real-time, voice transmission of output from an on-line analytical processing (OLAP) system comprising the steps of:
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generating output from an OLAP system;
generating a personalized markup document from the output for a user;
establishing voice-enabled communication with the user;
dynamically interacting with the user based on the personalized markup document;
altering the level of detail in the OLAP output based on the interaction; and
,presenting the altered output to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A system for providing interactive, real-time, voice transmission of output from an on-line analytical processing (OLAP) system comprising:
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an OLAP system;
a first system for generating a personalized markup document from output from the OLAP system for a user;
a call server for establishing voice-enabled communication with the user, the call server dynamically interacting with the user based on the personalized markup document and generating a query to alter the level of detail in the OLAP output from the interaction; and
,the OLAP system servicing the query. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification